Customer Service Management
Resume:
**** ********** **. *****, ** ***** (***) *** - **16
*************@*****.***
PROFESSIONAL SKILLS
oProficient in Microsoft Excel, PowerPoint, and Word
o3 years experience with customer service, relations, and satisfaction
EDUCATION
Oklahoma State University – Stillwater, OK Graduation May 2017
Bachelors of Science in Business Administration
oFinance Degree
oCumulative GPA – 3.3
Study Abroad Program – Peru Winter 2016
oPeru Stock Exchange
oPeru Central and Reserve Bank
WORK EXPERIENCE
Account Analyst Intern – Health Management Systems Summer 2016
oWorked directly with Accounting, Operations, and Shared Services as a part of the Account Management team
oProvided support for the successful delivery of HMS services to clients including data mining validation, data sorting and analysis, presentation preparation, as well as various research tasks to support business development and operational projects by actively using Excel
oSuccessfully created a new standard operating procedure to improve invoice tracking and forecasting to efficiently serve our clients
oPlayed a key role in the shift of the invoicing process from Account Management to the Accounting Department
Deck Supervisor – Lifetime Fitness Summer 2015
oMaintained a constant surveillance of patrons in the facility and enforced regulations and pool rules in a personable and professional manner
oUpheld strong communication with other lifeguards and positively interacted with guests to ensure a friendly and pleasant experience
Cashier and Courtesy Clerk – Market Street United Summer 2013
oRepresented first point of contact responsible for guest relations and customer satisfaction
oDeveloped strong customer service and communication skills by assisting with hundreds of customers daily
ACTIVITIES/AWARDS
oAcademic Achievement Scholarship 2013-2017
oSigma Nu Fraternity – Treasurer & Sports Chair Fall 2014 – Spring 2015
oDeans Honor Roll Spring 2014, Fall 2016
oOSU Intramural Football and Basketball 2013-2017
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