SHAWN CHAPPELL

Loganville, GA *****

254-***-****

acz9hm@r.postjobfree.com

https://www.linkedin.com/in/shawn-chappell-04155575

PROFESSIONAL SUMMARY

Senior Network Administrator with over 10 years of proven experience in leadership, information technology (IT), and logistics. Planned, coordinated and controlled the installation of 89 radio systems and 68 Force XXI Battle Command Brigade and Below. Conducted troubleshooting which reduced the projected CPN software upgrade time from 72 hours to 24 hours. Possesses a comprehensive background in personnel management, strategic planning, and training and development. Served as the planning and implementation focal point for the Albanian Special Forces teams; enabling 3 groups to communicate with their senior leaders. Managed signal systems equipment valued at over $36.4M. Career supported by a pursuit of a Bachelors of IT and Cyber Security and an Associates in Applied Technology and Network +.

Cross Functional Leadership

Systems Support

Process Improvement

Communications

Budget Administration

Policy Implementation

Counseling and Mentoring

Equipment Management

CompTIA-Linux Certified

PROFESSIONAL EXPERIENCE

United States Army Various Locations 1996 - Present

Systems Support Section Chief 2014 - Present

Supervised, installed, maintained and troubleshot Signal Systems Support and Terminal Devices (radio, wire and battlefield automated systems). Provided technical assistance and training for automation, communication and signal equipment. Prepared maintenance and supply requests for division level support. Maintained 100% accountability of organizational equipment valued in excess of $4.7M.

Supervised team of 9 personnel in daily tasks and professional development; developed the Time Training Program, enabling personnel to be cross trained in a multitude of tasks

Mentored individuals; resulting in 7 personnel completing over 250 hours of job related courses and 2 obtaining Security Plus certifications

Organized training to emphases cross training and proactive Cyber Defense; resulted in 6 individuals being able to perform additional duties at the shop, increasing efficiency

Ensured personnel met annual training requirements; managed more than 300 employees in ATCTS ensuring they were in compliance with DoD standards.

Established divisions’ first trouble ticket system; diminished backlog from 94 to 21 jobs in 3 months

Developed and implemented the team level equipment maintenance program, reducing maintenance time down for 425 pieces of equipment

Radio and Telephone Operations Chief 2013 - 2014

Coordinated and supervised the installation, operation and maintenance of tactical and strategic communications systems for division while deployed to Afghanistan. Accountable for assigned equipment valued over $3.5M.

Restocked and issued over $30K worth of end-office telecommunications equipment; tracked over $3.5M of organizational equipment

Succeeded in ensuring over 250 US Army personnel and contractors remained Department of Defense 8570 compliant

Managed 14 personnel in all tasks as well as welfare, morale, training and professional development

Supervised the Signal Operations Help Desk; tracked and completed over 3K work orders

Communication Shop Manager 2010 - 2013

Accountable for all combat net radio and all Army Battle Command Systems (ABCS) valued over $15M. Managed all communications maintenance, acquisition and implementation within division. In charge of the safety, morale, welfare and training of 34 personnel.

Built a fully functioning Communications Shop from the ground up in 6 months, while acting as team chief

Spearheaded vital communications support to over 700 users and 6 agencies ensuring all issues were resolved immediately

Planned the reset of 55 Single Channel Ground and Airborne Radio Systems (SINCGARS), 50 Vehicular Radio Communication sets and 50 Simple Key Loaders (SKLs) resulting in the team being ready for tactical operations

Communication Chief 2009 - 2010

Maintained the tactical and fixed site communication assets required to support the division during the deployment to Korea. Provided training and technical assistance to senior leaders. Accountable for 18 US Army personnel (3 senior leaders), 3 Korean Augmentee to the US Army (KATUSA) in daily tasks and professional development.

Supervised the installation, maintenance and troubleshooting for all division equipment valued over $4M

Cross trained 5 team leaders and 12 personnel in the ins and outs of signal support operations

EDUCATION AND CERTIFICATIONS

Bachelors of Science: IT and Cyber Security University of Maryland In Pursuit

Associate of Applied Science and Communication Central Texas College 2015

Specialized Training:

CompTIA-Linux • CompTIA-Security Plus • A+ Essentials • Senior Leaders Course • Equal Opportunity Leaders Course • Total Army Instructor Course

TECHNICAL SKILLS

Software: Microsoft Office (2003, 2007, 2010, 2013)

Access, Word, Excel, PowerPoint, OneNote, Outlook, Project, Publisher, Visio, InfoPath, SharePoint

Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 10

NOTABLE AWARDS

Bronze Star Medal • Army Achievement Medal (5th Award) • Army Commendation Medal (5th Award) • Iraq Campaign Medal • NATO Medal • Humanitarian Service Medal

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