Project Manager

CANDICE L. MCNEIL, PMPc

Marietta, GA

404-***-**** *************@*****.***

https://www.linkedin.com/in/candice-mcneil-9bb99310

PROJECT MANAGER

Solutions-orientated Project Manager with experience developing and implementing complex infrastructures and technical solutions for industry leaders. Accomplished leader in business-to-business networking, sales, marketing and business-to-business communications. Strong project management skills, with proven ability to large-scale, highly visible projects through completion. Proficient in determining system requirements and resolving technical issues quickly. Skilled in providing effective leadership in fast-paced, deadline driven environments. Able to lead and motivate teams. Outstanding presentation and communication skills and able to understand business requirements to cross-collaborate and increase profits.

Selected Highlights

Partnered with technical support, development and quality assurance departments to review customer upgrade proposals, contact negotiations, order issuance, billing and trouble reports, as well as identifying opportunities to tailor products and services. Create new products to increase account value.

Chosen to lead the effort in providing superior support for the Entertainment Group Program, including twenty individual programs and Business Unit Liaisons (BULs) along with managing simultaneous individual projects.

Formalized final acceptance for the project from the sponsor/client, accountable for the delivered product(s) and services in regard to compliance with the agreed upon deliverables lists, scope, and any organizational procedures.

Successfully developed strategic marketing and business plans for an assigned account base of 55 Enterprise clients that billed over $8M in annual revenue.

Played a key role in client relations, providing accurate and consistent customer communication during established intervals and during the escalation process.

Core Competencies

Problem Resolution

Project Leadership

Risk Assessment

Technical Support

Financial Reporting

Project Lifecycle

Large-Scale Project Management

Process Improvement

Reporting & Analysis

Executive Engagement

Budget Planning

Analytical Skills

Project Manager

Supervisor

Troubleshooting

Team Development

Project Design

Deployment

Professional Experience

Group O/AT&T (Market Insights) Atlanta, GA 2015 - Present

Project Manager

Lead the effort in providing superior support for the Entertainment Group Program, including twenty individual programs and multiple Business Unit Liaisons (BULs) along with managing simultaneous individual projects.

Collaborate with client and Market Insight stakeholders to develop client-customized workflow documents in addition to our Best Practices standard documentation.

Partner with Market Insights technical teams (Data Imports, Custom Reports) to ensure that technical projects are in sync with the implementation project from both a timeline and scope perspective which are driven by the client’s business needs.

Demonstrate and provide guidance to the client through the Market Insights system configuration process, ensuring the client understands they system architecture as they build out their tablespace.

Lead the data collection effort with the client, clearly articulating the data element requirements and ensure that the client fully understands the process and importance of providing quality, comprehensive data during the initial stages of implementation.

Ensure project success by creating clear and attainable project objectives, building project requirements and effectively managing project scope, time, cost, resources, communication and risks – delivered all projects on time, under budget while exceeding expectations.

Effectively mitigate risk by identifying, escalating and resolving issues in a timely manner across multiple delivery groups and/or projects, as well as continually measuring project performance using appropriate tools and techniques to monitor the progress of the project to ensure each client is satisfied while managing multiple high profile, key projects.

Define requirements for analysis and assess potential business impacts of new project proposals.

Communicate effectively with cross-functional partners and key stakeholders on status, risks and accomplishments to ensure alignments with the overall project goals.

Formalize final acceptance for the project from the sponsor/client, accountable for the delivered product(s) and services in regard to compliance with the agreed upon deliverables lists, scope, and any organizational procedures.

Implement and maintain technical aspects and desired business outcomes of the project and anticipate issues while driving results.

Provide overall direction and technical or analytical guidance to project teams that span multiple organizations and may also include outside vendors.

Influence business decisions through persuasive presentation of key insights and marketing analysis.

Conduct pilots for new surveys and major changes to existing surveys.

Identify areas of process and project improvement, proactively sharing ideas with partners and implementation leaders in order to drive innovation across the group.

Sprint Atlanta, GA 2010 - 2015

Technical Project/Program Manager

Played a key role in client relations, providing accurate and consistent customer communication during established intervals and during the escalation process.

Key contact within the organization for resolving day-to-day issues and support regions to deliver UMTS optimization/acceptance plans, sponsor best practices, access and escalate system issues to RAN, Core and Data design teams.

Ensured data integrity, continually updating tracker and creating progress reports, analysis packages and current status reports.

Quickly identify project performance variances and create corrective action plans on a case by case basis.

Assisted and supported engaged 3rd party vendors, reducing duration and severity of customer impact and/or loss redundancy through strong negotiations and vendor accountability.

Responsible for the performance of the telecommunications networks, including usage, load patterns and system response.

Measured customer satisfaction at the end of the project by capturing customer feedback and using loyalty building skills to gain, maintain, and improve customer long-term relationships.

Lead a team of technical support engineers for remote systems support, performance monitoring, and security troubleshooting within a managed support services organization.

Recruited, trained and managed operation support team members. Monitored projects from initiation through services go-live and effectively managed the overall project related issues.

Maintained systems high availability and performance monitoring with ITIL best practices.

Verizon Business Atlanta, GA 2007 - 2009

Sr. Account Manager

Chosen to develop strategic marketing and business plans for an assigned account base of 55 Enterprise clients that billed over $8M in annual revenue.

Implemented VzB plans, fostering strong client relationships to deliver value added solutions that supported the business needs and objectives of the client.

Expanded account revenue through in-depth analysis and consultative recommendations for voice, data, CPE and managed services that address agreed upon client needs, providing recommendations on future planning and solutions.

Selected to lead project management of customer account to ensure repair, billing, ordering and implementation tasks were swiftly and accurately handed to a successful resolution.

Prepared sales forecasts, account status reports and contract negotiations, making client recommendations to enhance account revenue growth.

Delivered proposals and account plans to C-Level executives, decision makers and end users, working cross-functionally to ensure manager and client satisfaction with all teams.

Worked closely with local and regional resources to ensure that the best solution is created for the client and the company.

Bellsouth Atlanta, GA

Account Executive II 2000 - 2007

Promoted for exceptional customer satisfaction and sales support, responsible for growing, servicing and retaining a customer base of 200+ accounts,

Conducted client account review sessions to strengthen business partnerships through open communication, prompt and effective resolution and accurate feedback.

Chosen for exceptional client management skills to act as liaison for corporate liable customers when interacting with internal and external group issues or completed sales related projects in a timely manner.

Developed and implemented B2B solutions based sales strategies that opened up new business opportunities, successfully managing account growth for key clients, including BBS Sales Group Wireline, Fiber, MIS, FBB, IPFlex, Cloud Services and Mobility.

Exceeded all goals in generating sales revenue to the account base by actively contacting clients for service management upgrades, add/changes through mobile force applications and contract renewals.

Partnered with technical support, development and quality assurance departments to review customer upgrade proposals, contact negotiations, order issuance, billing and trouble reports, as well as identifying opportunities to tailor products and services that create new revenue to increase account value.

Coordinated meetings with internal groups, partners and customers to ensure all parties were aligned on project deliverables, obligations, dependencies and timelines.

Education

DeVry University, Decatur, GA

Bachelor of Science, Network and Communications Management

Certification:

PMP Certification – In Process

Additional Credentials

Technical Skills

Agile Scrum, CRM, MS Project, JIRA, SDLC, SharePoint, SQL, Visio, Waterfall

Honors & Awards

Employee of the Month - AT&T

Highest Customer Satisfaction Ratings - Sprint

2011 Crown Club Recipient - Sprint

Volunteering Experience

Red Cross / Mentorships – Royal Family Kids / B.I.L.L.I.E Girls Inc. / Atlanta Adopt A Student / Atlanta Mission

Interests

Kickball, Jogging, Biking, Family Time, Traveling

Detailed Professional References Available upon Request

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