Aaron L. Dawson

***** ******** **.

Detroit, MI *8221

313-***-****

acz9eu@r.postjobfree.com

Objective

To obtain and secure a position, within your dynamic organization, demonstrating optimal customer service, strong communication, organizational and leadership skills proven by years of successful employment.

Experience

AT&T, Detroit, MI

Customer Assistant (Service Lead), 2012 –Present

Provides support to on a variety of technical issues, identifies, researches, and resolves technical problems thru troubleshooting for High Speed Internet services. Responds to telephone calls, email and dispatched requests for technical support. Runs diagnostic tests to isolate system problems and make recommendations for potential solutions. Documents, tracks and monitors the problem to ensure a timely resolution.

Comcast Corporation, Ann Arbor, MI

Technical Support Specialist, 2003 - 2012

Responsible for incoming calls supporting and troubleshooting technical problems with multiple product service lines. High Speed Internet, Telephony and Cable Television services. Served as a subject matter expert in resolving customer service issues in a timely manner. Conduct analysis to quantify repairs to reduce technician work load.

Certifications

Apple Certified Advisor - 2012

Microsoft Certified Professional - 2010

Microsoft Certified System Engineer - 2012

CompTIA A+ Certification - 2011

CompTIA Network + - 2011

Honors and Activities

DOD Distinguished Service Military Ribbon National Defense Service Ribbon x2 Army Soldiers Medal Ribbon Southwest Asia Service Ribbon Joint Service Commendation Ribbon Armed Forces Expeditionary Ribbon Army Commendation Ribbon x2 Army Achievement Ribbon x4 Army Good Conduct Ribbon x3

References

Available upon request.