NICOLE GRIFFIN

*** ***** ******* **

Atlanta, GA 30339

(404) 454- 5184

acz9ek@r.postjobfree.com

EDUCATION:

UNIVERSITY OF PHOENIX Sandy Springs, GA

Bachelor of Science in Business Administration, April 2014

TECHNICAL SKILLS:

Salesforce, MS Word 2010, Excel, SharePoint, Quick Books, PowerPoint, Access, Citrix, Micros, Softrax, CRM, WebTop Documentum, Quattro Pro

PROFESSIONAL EXPERIENCE:

Infor Inc., Alpharetta, GA 09/2012 - Present

Contract Analyst / Executive Assistant 40+hrs/wk Remote

● Coordinate the day-to-day administrative activities for 13 Operation Analysts for project creation

● Create customer Services Work Orders (SWO’s, CO’s) contracts via Salesforce

● Monitor the ICS (Infor Consulting Services) mailbox to process SWO’s, CO’s for countersignature

Review, analyze, and interpret customer contract data to ensure contractual requirements are achieved

● Build and design user profiles, orders, create EMR templates, and configure user roles/privileges

● Enter and update contract information in SFDC to generate invoices

● Route countersigned Services contracts to the appropriate Op Analyst for project setup.

● Recommend and implement workflow processes and policies for the department.

● Interact with internal teams such as Finance, Legal, Contracts, Revenue, and Billing in an effort to ensure accurate and timely transaction processing and related questions.

● Investigate and resolve billing discrepancies and questions for customer services work orders.

● Compile Forecast reports

● Prepare and organize various presentation material.

● Scan/index contracts and other documents into WebTop and file.

● Email and mail original contracts to customer via Internet, FEDEX, UPS, or USPS, and move files to off-site storage as needed

Infor Global Solutions, Alpharetta, GA 12/2008 - 09/2012

F&A Administrative Assistant/Order Entry 40+hrs/wk

● Assist eight contract administrators in reviewing, analyzing, and interpreting customer contract data.

● Enter customer orders into software database for customer fulfillment to get customers licensed.

● Verify that all customer orders are accounted for and entered.

● Received and posted customer payments to accounts.

● Scan/index contracts and other documents into WebTop and file.

● Calculate prorated maintenance and reviewed software orders for hosting and hardware agreements.

● Manage account renewal data and communicated with management, legal, and sales.

● Email, mail original contracts to customer via Internet, FEDEX, UPS, or USPS.

● Met Month End and Quarter End closing deadlines and prepared various reports for management.

● Prepare expense reporting and assist with administrative support as needed.

● Researched lost/legacy contracts for auditing purposes.

● Log/post contracts in SharePoint Contract Management log.

Personnel One, Atlanta, GA 05/07 - 02/2008

Insurance Verification Representative 40hrs/wk

● Contacted major insurance companies and other third party payers to obtain verification to test patients for reimbursement, and obtain necessary pre-certification.

● Communicated with IV and field office regarding progress and status.

● Researched and maintained a working knowledge of Medicare guidelines.

● Interacted with others to ensure goals and deadlines are met.

Southside Medical Center, Atlanta, GA 3/02 - 03/05

Bookkeeper 40hrs/wk

● Assisted CFO in accounting procedures including preparing tills for register drawers and opening, closing, counting, and balancing funds in safe.

● Perform month end closing processes including matching invoices to purchase orders/vouchers and processing accounts payable/receivable.

● Prepared accruals and journal entries, reconciled entries to general ledger, performed monthly/year end reconciliations and processed payroll.

● Entered daily charges to payers for equipment supply orders.

Southside Medical Center, Atlanta, GA

Patient Account Representative 40hrs/wk

● Team Leader of 5 PAR’s responsible for verifying insurance and income for patients to be placed on a sliding scale fee payment, and registering new patients for medical services.

● Maintained working knowledge of HCPCS and ICD-9 codes.

● Responded to incoming insurance and patient correspondence, prepared beneficiary statements, identified changes in payments and reported to manager for adjustments.

A.J. Enterprises, Atlanta, GA 05/98 - 03/02

Customer Service Representative 40hrs/wk

● Performed customer service assistance in the form of preparing orders, internal procurement and disbursement operations, account management functions and cash handling.

● Matched purchase orders to invoices and supported processing accounts payable.

Grady Health System, Atlanta, GA 08/96 - 05/98

Medical Records Clerk 40hrs/wk

● Retrieved and filed medical records of patients, keyed medical data and protected the security of medical records to ensure that confidentiality was maintained.

● Process patient admission and discharge documents and reviewed records for completeness, accuracy and compliance with regulations.

● Compiled and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts.

● Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures and treatment into computer.

● Released information to persons and agencies according to regulations.

● Planned, developed, maintained and operated a variety of health record indexes and storage and retrieval systems to collect, classify, store and analyze information.

● Identified, compiled, abstracted and coded patient data, using standard classification systems.

References Available Upon Request

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