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Senior IT Program / Project Manager

Location:
Swedesboro, NJ, 08085
Posted:
May 11, 2017

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Resume:

DALE K. WILLIAMS, PMP, CSM

*** ******** *****

Woolwich Township, NJ 08085

Home Phone: 856-***-**** Cell Phone: 856-***-****

Email: acz9d9@r.postjobfree.com

OBJECTIVE

To provide Portfolio, Program, & Project Management leadership to an organization by consistently delivering large, complex, high profile, and high risk programs & projects on-time, on-budget, and with high quality, or by enhancing an organization’s IT PMO Project Management & Portfolio Governance processes & supporting tools.

BACKGROUND SUMMARY

30 yrs. IT experience: 20 yrs. Program & Technical Project Management experience delivering 200+ projects successfully with teams from 6-200 resources (14 yrs. with Agile Scrum) & 10 yrs. as a Programmer-Architect

20 yrs. delivering Enterprise Infrastructure & Application projects for Windows, Web, & Mobile client interfaces, WebSphere MQ, Web & Mainframe servers, Oracle & SQL DBs, SAP, BI/BO, & Amazon Cloud

20 yrs. providing Program leadership for many high priority and complex initiatives which included coordinating the business case development with internal business units and corporate functions, developing resource & budget plans, developing SOWs & RFPs, developing and tracking the project plans, reporting on the status of development, testing, and deployment deliverables, creating and monitoring risk & issues logs, coordinating organizational change management efforts (ADKAR Certified) and post go-live benefits tracking

Progressed 4 organization’s Project, Program, & Portfolio Mgt. maturity from level 2 to 5, which included improvements in SDLC, PPM, & Governance processes, implementing tools such as CA Clarity, Apptio, Kanban, MS Project TFS, JIRA, and incorporating both Agile-Scrum & Waterfall methodologies.

20 yrs. leading the Portfolio Advisory Board Meeting with CIO & Sr. VPs, defining and maintaining KPIs for the IT Portfolio, providing Portfolio Scorecard Reporting, and leading the annual Portfolio Planning Process

20 yrs. leading Project Portfolio Management efforts, performing project governance & project stage gate reviews, implementing & measuring KPIs, and performing project & portfolio resource capacity management

14 yrs. working with internal business units and corporate functions to include: R&D, Supply Chain, Finance & Accounting, Audit, Human Resources, Legal, Marketing, Risk & Regulatory Affairs, Internal Audit & SOX, Retail & Commercial Lending, Insurance U/W & Claims, Life Sciences, and all supporting areas of IT

14 yrs. providing Program oversight in an Agile Scrum environment to other PMs and Scrum Masters, with the largest Program implementing SAP APO in 3 yrs., consisting of 150 resources, 14 teams, & $36M budget

14 yrs. offshore Program Management experience with Global project teams

6 yrs. working with external customers providing commercial software in the Banking, Insurance, and Manufacturing industries, which included managing customer relations, creating the SOWs, overseeing the delivery of services, and managing the financials.

Business Experience: Manufacturing (14 yrs.), Financial Services (12 yrs.), Insurance (10 yrs.), R&D (12 yrs.)

Worked with IT Finance to manage an annual global portfolio of investments of $100 million/ 150 projects

PMP Certified with 20 yrs. of Project Mgt. experience, and 17 yrs. of Program Mgt. experience

Scrum Master Certified with 14 yrs. running, managing, training, & coaching scrum teams

ITIL Certified with 20 yrs. managing Production Support, including 1st, 2nd, & 3rd level support

Master’s in Project Management from Villanova, Master’s in Mgt. Information Systems from DeSales

Co-Authored the rewrite of Chapter 9 – Human Resource Mgt. in PMI’s PMBOK 4th Edition

Project & Portfolio Management Tools experience: MS Project, MSP Team Foundation Server, MS Office Suite, & Visio (20 yrs.), Clarity (14 yrs.), JIRA & Kanban - Agile (7 yrs.), HP Quality Center (14 yrs.)

10 yrs. as Programmer-Architect using: HTML, Java, XML, XSLT, JavaScript, SOA, .Net, C++, ETL, & SQL

PROFESSIONAL EXPERIENCE

Global IT PMO Senior Program Manager – Deloitte

Oct 2015 – Present

Developed and implemented the Project & Program Management templates, SDLC process, & KPIs to define, plan, manage, and report on the Projects in the Global Audit Analytics Innovation Portfolio at Deloitte which provides innovative analytics tools to its Global Audit Member Firm Partners & Practitioners in 46 countries world-wide

Performed weekly Project & KPI monitoring for the Global Audit Analytics Portfolio and provided status reporting to Senior Leadership stakeholders in both IT and the Audit Business

Worked with the Technical & Business Leads to create cross-workstream integrated plans for the Global Audit Analytics Projects to include: requirements & user story definition, sprint scope planning, Agile development & functional testing sprints, integration testing, performance testing, security testing, business validation & UAT testing, training, communication, and product release deployment planning

Identified & tracked risks to the Projects in the Global Audit Analytics Portfolio and identified, implemented, and managed risk mitigations which would minimize impact to the projects and ensure delivery of projects on-time, within budget, & with high quality

Developed & tracked the yearly budget for the Global Audit Analytics Portfolio

Global IT PMO Senior Program Manager - Campbell Soup Company

Sep 2008 – Jul 2015

Developed & implemented Campbell’s PMO PM methodology & IT Portfolio Governance Processes which included Stage Gates, Scrum & Waterfall Methodologies, KPIs, & Clarity, Apptio, Kanban, tools

Led the Portfolio Advisory Board Meeting with CIO & Sr. VPs, defining and maintaining KPIs for the IT Portfolio, providing Portfolio Scorecard Reporting, and leading the annual Portfolio Planning Process

Led the Project Portfolio Mgt. efforts, performing project governance & project stage gate reviews, tracking KPIs, and performing global Project & Portfolio Resource Capacity Planning & Management

Worked with IT Finance to manage an annual global portfolio of investments of $100M / 150 projects

Developed and Performed Project Mgt. & Scrum Master Training and lead the PMO Power User Network

Performed the responsibilities of the R&D IT Services Manager & IT Application Owner for the Campbell Soup Company’s Recipe Management System

Maintained and enhanced the documentation & process required by the US Food & Drug Administration and the Center for Food Safety & Applied Nutrition for compliance with the Current Good Manufacturing Practice regulations in 21 CFR Part 11 which applied to the R&D Recipe Management System

Maintained Standard Operating Procedures, created thorough documentation of requirements and testing results, security & system protocols, & change management procedures required by 21 CFR Part 11

Performed Program & Scrum Master responsibilities to successfully deliver the SAP APO Program which was a 3 year / $36 million program utilizing 14 scrum teams & 150 resources, and the R&D Optiva Program which was a 16 month / $2.5 million project utilizing 5 scrum teams & 50 resources

Created weekly program status reports including KPI measurements, implemented improvements to scrum team performance, removed team obstacles, tracked and escalated risks to the programs schedule & budget

Coordinated business case development with internal business units and corporate functions, developed resource & budget plans, SOWs & RFPs, project plans, reported on the status of deliverables, created and monitored risk & issues logs, and coordinated change management efforts & post go-live benefits tracking

Worked with internal business units and corporate functions to include: R&D, Supply Chain, Finance & Accounting, Human Resources, Legal, Risk & Regulatory Affairs, and all supporting areas of IT

IT Senior Program Manager - IMS Health Pharmaceutical

Feb 2008 – Aug 2008

Led & managed very high visibility, high risk, high priority, programs & projects for IMS Health involving systems applications, Business Intelligence Reporting & Dashboards, & Big Data Marts for the Pharmaceutical Industry

IT PMO Senior Program Manager - GMAC Mortgage

Apr 2003 – Feb 2008

Developed & implemented GMAC’s PMO PM methodology & IT Portfolio Governance Processes which included Stage Gates, Agile-Scrum & Waterfall Methodologies, KPIs, & Clarity + JIRA-Agile tools

Led the Portfolio Advisory Board Meeting with CIO & Sr. VPs, defining and maintaining KPIs for the IT Portfolio, providing Portfolio Scorecard Reporting, and leading the annual Portfolio Planning Process

Led the Project Portfolio Mgt. efforts, performing project governance & project stage gate reviews, tracking KPIs, and performing global Project & Portfolio Resource Capacity Planning & Management

Worked with IT Finance to manage an annual global portfolio of investments of $30M / 50 projects

Developed and Performed Project Mgt. & Scrum Master Training and lead the PMO Power User Network

Performed Program & Scrum Master responsibilities to successfully deliver large Enterprise level Systems Applications & Infrastructure projects & programs in Commercial & Retail Lending with budgets ranging from $1 to 30 Million, and scrum & project teams from 10 to 200 resources

Created weekly program status reports including KPI measurements, implemented improvements to scrum team performance, removed team obstacles, tracked and escalated risks to the programs schedule & budget

Coordinated business case development with internal business units and corporate functions, developed resource & budget plans, SOWs & RFPs, project plans, reported on the status of deliverables, created and monitored risk & issues logs, and coordinated change management efforts & post go-live benefits tracking

Worked with internal business units and corporate functions to include: Retail & Commercial Lending, Ditech.com, Finance & Accounting, HR, Legal, Internal Audit & SOX, and all supporting areas of IT

Vice President of IT Software Delivery - Insurance Data Processing

Nov 2001 – Apr 2003

Developed & implemented IDP’s IT PMO, PM methodology, & Portfolio Management Solution & KPIs, and led the Portfolio Management efforts, Advisory Board Meetings, and the annual Planning Process

Led & managed Systems Integration projects & programs in the Insurance Industry using IDP’s software products which included a Web Portal for Agents & Insured, Policy Administration, Rating, Quoting, & Underwriting, Billing, Claims, Bureau Reporting, & Document Management, with project budgets ranging from $100k to 5 Million, and project teams from 6 to 60 resources

Worked with external customers providing commercial software and audit reporting in the Insurance industry, which included managing customer relations, creating the SOWs, overseeing the delivery of services, managing the financials, and Call Center support

Vice President of Information Technology - Crestec Digital

Mar 2000 – Nov 2001

Developed & implemented Crestec’s IT PMO, PM methodology, and Portfolio Management Solution

Led the Portfolio Management efforts, Advisory Board Meetings, and the annual Planning Process

Led & managed Systems Integration projects & programs in the Manufacturing Industry using Crestec’s software products with budgets ranging from $50k to 1 Million, and project teams from 6 to 12 resources

Worked with external customers providing web-based & mobile applications in the Manufacturing industry, which included managing customer relations, creating the SOWs, overseeing the delivery of services, and managing the financials

IT Senior Project Manager - Broadway & Seymour /SAIC

Feb 1997 – Mar 2000

Utilized CMM Level 5 SDLC & PM Processes to manage, define, design, build, test, & deploy fully integrated web-based JAVA CRM systems with VOIP / Telephony call centers for the Banking Industry

Led & managed Systems Integration projects & programs in the Banking Industry using B&S’s CRM software products with budgets ranging from $5 to 10 Million, and project teams from 15 to 25 resources

Worked with external banking customers (Bank of America, Chase, JP Morgan, Dime, & Hibernia Banks) providing commercial software in the Banking industry, which included managing customer relations, creating the SOWs, overseeing the delivery of services, and managing the financials

Gather, review, and analyzed functional requirements and business processes related to assigned projects employing a variety of analytical and interview techniques, including running JAD session workshops

IT Systems Architect / Senior Programmer Analyst - Chubb Insurance

Feb 1990 – Feb 1997

Re-engineered Chubb’s legacy Insurance systems for all of its core P&C, Health, & Life insurance products into a JAVA client /server multi-tier system which incorporated the existing legacy databases

Performed systems analysis, design, programming, and testing for all tiers and functions of the system to include New Business & Underwriting, Policy Administration, Billing, Agent Management & Commissions, Claims, Document Management, & Reporting

Microbiologist / Chemist - ALPO Pet Foods

Jan 1985 – Jan 1990

Performed microbiological & chemical analyses for R&D and Manufacturing Quality Assurance including running gas chromatography instrumentation, sample collection & preparation, test setup & results analysis, microbiological testing on food products, manufacturing sanitation, animal cultures, and water quality used throughout the plants

Designed & implemented the Laboratory Information Management System used to setup tests and to capture & analyze results for R&D & Manufacturing Quality Assurance areas

EDUCATION

Masters in Project Management

Masters in Management Information Systems

Certified Computer Programmer Analyst

B.S. in Computer Science

B.S. in Microbiology / Chemistry

HS Diploma (Valedictorian, NHS President)

Villanova University

DeSales University

Chubb Institute

Moravian College

Penn State University

Palmerton Area High School

2003 – 2004

1988 – 1990

1989 – 1989

1985 – 1988

1978 – 1982

1974 – 1978

GPA = 4.00

GPA = 3.54

GPA = 4.00

GPA = 3.62

GPA = 3.47

GPA = 100.00



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