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Customer Service Representative

Location:
Orlando, FL
Salary:
14.50
Posted:
May 11, 2017

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Resume:

MILNA PEREZ

Mobile: 407-***-****

acz9cv@r.postjobfree.com

www.linkedin.com/in/milnaperez

SUMMARY

Fully bilingual (English/Spanish). Proficient in Microsoft Word, Microsof Outlook, Microsoft Excel and Quick Books. Able to type at 60 WPM. Capable of operating numerous office machines.Problem solver. Able to work independently always exceeding expectations. Able to handle, multiple priorities and meet tight deadlines without compromising quality. in a timely manner to the satisfaction of all.

WORK EXPERIENCE

ECO CONSTRUCTION (via Express Pros)

Accounting Specialist Lake Mary, Florida 04/2016 - 02/2017

•Entering performing and verifying billing information for accurate vendor payment

•Filing, posting payments and preparing checks for mail out.

•Providing payment status to the vendor and confirming all insurances are current per company policy

•Maintains records in filing cabinet and storage

•Reviews accounts payable transactions for accurate documentation.

•Responds to inquiries; checks accounting transactions to resolve discrepancies.

•Daily data entry for posting payments in QuickBooks.

EXPRESS LABEL COMPANY (via Manpower)

Administrative Support Altamonte Springs, Florida 03/2016 - 04/2016

•Greeting customers

•Answering phones

•Credit Card payments on COD customers

•Mailing out invoices and credit card receipts

•Processing Mail

•Invoicing in Quick Books

•Pulling job jackets for orders

•Helping out in the warehouse when needed

Milna Perez (Page 2)

EXPEDITORS INTERNATIONAL

Accounting Agent Orlando, Florida 09/2014 - 02/2016

•Review all invoices for proper documentation for approval prior to payment.

•Post transactions to journal per department using the appropriate revenue codes

•Process check requests

•Respond to vendor inquiries

•Resolve discrepancies with Department Managers

•Daily mail run.

•Checking figures, postings, and documents for correct entry, mathematical accuracy and using proper codes

HELLMANN WORLDWIDE LOGISTICS

Air/Ocean Import Coordinator Orlando, Florida 04/2011 – 09/2014

•Providing the necessary documentation for Customs clearance

•Overseeing the submission of documents for Customs clearance

•Identify incoming documents to ensure required documents are received, notify customers if missing documents coordinate and prepare entry summary as needed for customs clearance.

•Monitor release status of Customs and OGA releases.

•Processing client invoices accordingly to company policy, coordinate air, ocean, rail and truck

•Arranging tansportation from origin to final destination for proper delivery to client

•Scanning the documents into system and making sure files are ready for audit prior to filing

•Track and trace client shipments to ensure timely delivery obtaining proof of delivery from trucking companies

•Payment of PMS/ACH duty statements

•Obtaining Power of Attorney and uploading documentation in system for new accounts

UNION TRANSPORT INCORPORATED (UTi)

Import Customer Service Representative Elk Grove Village, Illinois 06/2007 to 02/2009

•Opened and maintained client files

•Insured brokers received accurate and high quality documentation

•Followed up with customers to insure freight was released through customs

•Arranged shipments for delivery via both email (using MS Outlook) and telephone

EDUCATION

Attended Wilbur Wright College, Chicago, Illinois



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