Jennifer Reddicks

503-***-****

e-mail: acz9c7@r.postjobfree.com

Summary

Manufacturing, Quality, Planning, Supply Chain, Operations professional, with more than 20 years experience working in high tech operations. Adapt at developing and implementing leading edge operation strategies in a cross-functional arena. Positive leader, self-starter, enthusiastic, analytical. Background in New Product Introduction, manufacturing/repair engineering, quality, process improvement, tech support, auditing, ESD, ISO and customer satisfaction.

Professional Experience

Genentech via Insight Global

Project Manager - Manufacturing Project Specialist – Pharmaceutical Sept 2016 to Current

Project execution and documentation. Knowledge of the Principles of Risk Management, SOPs (Standard Operating Procedures), GMPs (Good Manufacturing Processes) Creating documentation of procedures. Generation and execution of protocols from a packaging/shipping perspective within a GMP environment. PD, OQ, IQ, etc.. Establishing new configurations on existing packaging equipment, oversee the execution of test plans based on risk scores. Redlining SOPs, documenting the process (update, review, add to protocols as needed. Perform. Data Analysis and investigation. Ensure improvement methodology and tools are utilized effectively to maximize benefits. Deliver project goals on budget and on schedule. Develop conceptual customer needs into an approved project charter. Analyze business, process and systems performance, and identify improvement opportunities. Develop, evaluate and manage business case and cost/benefit analyses. Provide decision support and recommendations to select best options. Communicate proactively with stakeholders and senior management regarding progress, issues and plans for resolution. Develop and use project plans to coordinate participants, execute testing and track and report progress. Leverage industry research and analysis; serve as advocate & role model for integrating best practices into the organization. Operate with a high degree of autonomy and professionalism; successfully prioritize workload in accordance with business goals. Collaborative Leadership to influence with or without authority, facilitate groups with diverse perspectives, bring teams to consensus/alignment. Take accountability for actions, drive results, learn from mistakes. Make quality decisions and resolved problems rapidly. Communicate effectively up and down, at all levels of the organization, teach and present complex and/or new ideas with clarity and simplicity. Planning/Organization prioritization while multitaskingt. Synthesize large amount of information. Deliver results despite a shifting environment. Analytical Problem Solving. Define problem statement clearly and accurately and apply structured and disciplined methodology to identify data-driven root causes.Innovative and effective solution development, risk mitigation, and execution.

Pactera Technologies

Test Engineer II - DET (Design and Evaluation Testing) 2015 to July 2016

Work with the client to understand test and result needs. Create test plan and work instruction providing technicians and operators with process details and requirements. Oversee multiple technicians over several shifts providing them training and guidance from everyday items to long term goals. Coordinate, facilitate, and assign test projects to technicians. Responsible for and provide assistance with test set-ups to facilitate timely and accurate setup. Guarantee the accurate execution of testing. Adhere to and implement test priorities provided by the customer’s engineering team. Assist shift leads with scheduling and informing them of training issues and staffing voids. Implement process changes and address testing problems. Oversee defect and evidence collection as well as data entry of defects into defect database. Observe, analyze, characterize, and provide insight into new defects and testing output to client engineer. Provide information and direction on process improvements to management, engineers, and techs to further enhance customer test results. Train and guide new technicians into upcoming roles of production support. Review and correct any mech commands, printer command language (PCL) and scripts when errors and issues arise during testing to resolve items and continue with testing. Oversee environmental testing in chambers to monitor safety and practices as well as correctly imitating other regions and getting the best data possible. Monitor and track quality. Attend regular product testing meetings with clients. Create and update KPIs and metrics for company as a whole to present to the client. Make decisions, take appropriate actions, and share learnings with others. Highlight all testing issues and concerns to the client as well as any unexpected items that could affect timing and results. Update project database with plans, details, scheduling, and manpower. Update defect collection database to add each project. Create process documentation. Attend tooling development meetings and provide input and trial details/feedback.

Precision Wire Components

QA Technical Writer/Process Writer/Doc Control – Medical Devices 2012 to 2015

Document Control database administrator back-up. Testing of database and customized software package. Perform testing of System software updates and patches. Wrote test scripts for testing of customizable off the shelf software to make sure all features and changes were working properly. Collected findings and observations from the testing to provide feedback on the success or any items still needing addressed. Prioritized items found into needs and wants buckets.Create and update process documentation (Manufacturing Process Instructions, Customer Process Instructions, Cross Departmental Information, Packaging and Shipping Instructions) for production floor use. Use step by step instructions and graphics to aid in document effectiveness. Shadow operators, technicians, and engineers during R&D development of new parts to create the appropriate package of necessary information, photos, structure, and documentation. Address any CAR, CAPA, and NCMR topics in process documents. Coordinate document reviews, approval, training, and release. Responsible for creating methods; which will determine process and cost, updating and processing work instructions for job travelers. Creating and updating Custom in Process Forms. Develop new processes related to methods writing and ERP updates. Maintain manufacturing guidelines. Write new methods for job travelers within 24 hours of the order being placed. Create Custom In Process Forms (IPIF”S). Modify methods and job travelers based on DCO’s, NCMR’s, and OCR’s. Write DCO’s as needed to correct information on Job Travelers. Create job travelers for orders. Review job travelers and IPIF’s for new parts. Create new operations, operational text, and resource groups in ERP system as needed. Attend NPI meetings and provide closure for action items assigned to methods. Write work instructions for processes pertaining to methods writing including supporting documentation. Annual update and review of manufacturing guidelines based on input from engineering and manufacturing. Provide input regarding process improvements as needed.

Epson Portland International

Manufacture Engineering Technician of Quality and Ink Cartridge Packaging 2010 to 2012

Focal point for automated packaging machine operators and final inspectors on production floor in regards to packaging processes and defects. Review defects and advise/approve for scrap and MRB (system transaction). Determine if a product quality hold is necessary. Responsible for creating and updating product quality holds as well as defect alerts in the hold system by lot builds. Assist in analysis and investigation of product defects and addressing additional wait and inspection times in order to verify outgoing product quality. Investigate issues that arise in order to reduce defects found. Root cause analysis. Implement ideas to improve process flow and defect reduction. Work with creating and updating Work Instructions for the operators as well as 4M’s and Operation Standards for department. Create new packaging procedure for foam ink cartridges to reduce cost and migrate to one universal patecon tote for all ink cartridges produced. Perform drop and vibration testing to verify quality of new packaging configuration. Assist in creating a departmental maintenance system used to track, assign, and record PM’s, CM’s, and EM’s. Created training slides and provided training. Work on special projects to utilize work experience and bring new concepts to area. System data verification and corrections. Equipment improvements and adjustments to accommodate different product issues.

Hewlett Packard

Product Support Engineer - Inkjet Printing Products. 2003 to 2009

Responsible for overall strategic and tactical production support for assigned products from the PPS and BPD business groups, with additional reverse logistics and brokerage activitives in North America. Set and provide strategic and tactical direction as required by the business. Work with several partners across NA and LA regions. Responsible for an on-time line readiness NPI execution in conjunction with other cross functional support team members. Responsible for quality from an end user warranty stand point and ‘B’ goods channel sales. On-time commitment to product and part availability. Developed and implemented production work flows, assembly steps, and reporting technology and processes. Responsible for safety, regulatory and ESD processes for NA and LA repair facilities. RoHS team member representing Engineering team and managed transition to compliance. IPG-PSO ISO lead auditor. Manage process flow and process improvements to reduce time and cost and increase quality output. Direct interaction with Global Business Units for product design technology, build for assembly, build for repair, failure analysis, and performance escalations. Provide grading and guidance to suppliers via TQRDC. Led product introductions and production support at repair partners in the inkjet printing group IPG and several other business groups. Drove contract manufacturer’s quality program design, NPI planning systems integration, and manage regulatory and ESD requirements within multi-shift, seven day/week production lines

Bill of Material creation.

Create and Provide Engineering Requirement Specifications for each product introduced to Contract Manufacturers.

Quality Control processes in place keeping quality of all outgoing product at 97.5% or higher.

Perform product quality audits at multiple contract manufacturers.

Improve production yields.

Developed and implemented production plan processes for returns.

Travel to facilities to train Engineers that will be responsible for processing the product.

Support contract manufacturers on all issues via email and conference calls with quick resolutions.

Manage projects related to process flow and time standard improvements for an overall cost savings and flow efficiency stand point.

Managed project to save 500K/month from processing costs.

Manage product and line tooling needs, requirements, and processes. Contact vendors for details and quote, create PO’s for tooling, provide vendor details of request and shipping info, track from PO to tooling shipment arrival and implementation into production by appropriate personnel.

Hewlett Packard

Engineer Support Technician - Inkjet Products, 2000 to 2003

Responsible for the support of Vancouver Division Deskjet printers. Work with Global Business Unit product specs, functions, and part information. Responsible for Implementing part change orders and service notes into repair facilities while maintaining quality and on time delivery. Track repair data for trends. Implement processes at facilities for different repair strategies. Create and update repair Bill of Material for processing. Support several different repair facilities at one time being responsible for answering questions during processing, checking quality-auditing, advise on process improvements and cost reductions, train for disassembly/reassembly of different printers that introduce to the market. Teach troubleshooting techniques and assist in the line operator’s understanding of using our cosmetic spec criteria. Technical writing of Process documentation. Worked for one year as Operations Technician with a focus on quality. Responsible for monthly Quality Metrics, holding quality meetings focusing on resolving corrective action requests and tracking action items. Drive process improvements to help aid in product quality.

Hewlett Packard

NPI Coordinator – Consumer Products, 1999 to 2000

Responsible for on-time product introductions into our warranty system. Administrator and responsible for management of the NPI database. Project team member for the creation of the NPI lite tool used for product introduction into the warranty system. Train engineers, buyers, and other users how to use the system database and the processes involved to complete their product entry requirements. Entered and tracked product introduction – end to end - from vintage chart notification to CPL date. Responsible for accuracy of database for timely product introductions into NA call center support database. Manage milestones for completion of data base information by task owners. Tracking of the data upload into the system in order to support customer warranty orders. Responsible for training new users. Database Assess administrator. Assist engineers in determining database structuring to accommodate special product support needs. Advise engineers on details of product requirements for complete product system uploads.

Hewlett Packard

Line/Product Support Technician – Consumer Products 1998 to 1999

Focus on customer satisfaction escalation resolutions. Determine degree of concern and approve the best and most complete path forward. Providing on time, 2-day (repair and return) turn around time for NA consumer customers. Review product/unit history in warranty database. Report any customer fraud found. Contact customer for further details or to provide additional help. Provide guidance for discovering and analyzing new product trends for failures and repairs. Provide close loop details back to multiple Global Business Units for product trends, issues, and build for repair-keeping logs for data review. Assist Authorized Service Providers with product and part information as well as guide them through repairs via a support phone line. Provide new employee training and product repair training to repair operators- to include database record entry. Approve failures found at Quality Audit stations and work with operator for improvement. Document any workmanships found. Provide administration, coordination, and monitoring of repair lines for HP consumer Inkjet printers and laserjet products. Focal point for customers, operators and engineers for many printer product families support and details.

Hewlett Packard

Technician Apprentice (TAPs Program) . 1996 to 1998

A.A. studies of Engineering of Electronics Technician. Learn technician processes and responsibilities in repair area, gain knowledge to answer operators questions, dealing with customers on-line and telephone. Take on leadership and responsibility of product processing. Train operators on the repair of new products-teaching disassembly/reassembly, easier part removal practices, thought process for troubleshooting, motion without electricity trouble shooting technique for determination of electrical vs mechanical failures, etc... Contact customers to confirm complaints are taken care of. Keep supervisors informed of current production. Create reports for status of product. Develop process improvements.

Hewlett Packard

Test and Repair Operator – Consumer Products 1995 to 1996

Responsible for proper troubleshooting and repairing of numerous DeskJet and LaserJet printers. Use system to determine customer complaint and review any history found on the unit in order to ensure a thorough repair. Focus on customer satisfaction with zero quality incidences. Support NA consumer warranty support with a repair on return 2-day turn around time. Assist in improving product Quality through Quality Assurance Team and continuous improvement. Log repair details into warranty system.

Education

Associates of Engineering Electronics Technology. LBCC, Albany, Oregon.

NARTE Certification September 2003

Courses

ESD Bootcamp

ESD Symposium

ISO 9001-2000 Lead Auditor Training

(CMII) Requirements Management Class

Strategic Communication Skills by Dr. John Savage

Savvy Negotiator

Dynamic Leadership

Green Belt Training

Strategic Cost Management

Breakthrough Thinking

Six Sigma

Powerful Writing Skills

Now Discover Your Strengths

Communication Catalyst

Delivering on the Promise of Knowledge Management

Manufacturing Outsource Evolution

Restrictions of Hazardous Material: Inventory Movement

Maximizing Outgoing Quality

Supply Chain Management for Logistics Professionals

TCE Metrics 101

ESD for Engineers

Committee Services

QMS (Quality Management System) Team, Internal ISO auditing Team, RoHS NA Committee, Corporate ESD committee, ESD Training Revision Team, QA Committee, Communication Committee, Teambuilding Committee, Teamwork Committee, Bench Set-up Committee, JACK cost reduction team

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