Jane McCullough

acz9c0@r.postjobfree.com

908-***-****

Documentation Specialist - Business Analyst - User Liaison – Blogger

Successful technical writer/analyst with over 15 years of experience in all aspects of documentation, research and liaison, including efficient interview of subject matter experts, precise expression of material, and excellent editing.

Transforming Data into Information:

To clarify and explain company-wide restructuring, created executive PowerPoint presentations. (L’Oréal)

To promote improved budget management among IT Project Managers, created slides and procedures to train them in budget tools, reports and management. (L’Oréal)

To create and confirm design parameters for major overhaul of Information Processing System, created planning and design documents, recorded participant input, talking points, lessons learned and created presentation for team review.(Universal Data Modeling, (Medco)

To improve help desk efficiency and accuracy created knowledge articles and scripts to enable correct allocation of issues and improve issue response time.(J&J, Novartis, Ajilon)

To promote client education of new help center, functioned as a B.A. to create all required documents for Help Center rollout to 600,000 customers. (Medidata)

To expedite SharePoint site allocation, functioned as the SharePoint Allocation Project Manager including liaison with technical and non-technical personnel, problem investigation, account research and tracking, billing, liaison with the allocation team, SOW creation, validation and processing etc.(Novartis)

To ensure adequate project representation and progress, functioned as Project Manager for Sandoz including creation of quality documentation, communication packages, issues tracking, oral and written communication etc.(Novartis)

To add value to sales software, researched and created IT procedures, user manuals and updates, flow charts and process diagrams, as well as analysis documents, based on direct testing, personal interviews with all levels of management, user base and subject matter experts. (Novartis, Ajilon etc.)

To enable smooth, efficient conversion process and standardize PeopleSoft procedures, designed and created PeopleSoft user guide for Client Services department enabling smooth transition to consolidated services with Adecco. (Ajilon)

To support requirements of SOX audit, researched and completed SOX-compliant policies.

Technical Experience:

SharePoint

ESOPS

SOPs/SOWs

Remedy

Web Content Writing

Financial Software

Microsoft® FrontPage

OS Utilities

Employment Software

FOCUS

CMS – light

COBOL

Windows products

Operations Procedures

TSO/VSAM/JCL/IMS

Software Exposure:

Front Range Heat

WordPress

Microsoft® Office Suite

Mind Map

Snag-it

OneNote

Adobe Frame Maker

Hyper-snap

Visio

Paint Shop Pro

Google Tools

Help Center Processes

Work Record Overview

Company

Tasks Overview

Current: Freelance Blogger/researcher

Taylor Morrison Home Funding (10/16-11/16)

Winter Park, Florida

L’Oréal (3/16-10-16)

50 Connell Dr.

Berkeley Heights, NJ 07922

Johnson & Johnson (11-15-12/15)

410 George Street, New Brunswick, NJ 08901

Runnerclick

LivingOutSocial

Textbroker

Resume Writer/Editor

Retail banking procedure guides for auditing purposes; remote position.

Used PowerPoint/Excel to document financial and functional profile of revised PMO organization. PowerPoint and Excel intensive.

PM/Technical Writer: Software Support Transition Technical Writer/PM – creating SOPs, work instructions, and communication packages for the transition. PowerPoint overviews of tasks and deliverables.

Atlantic Health Systems Investment Corporation (7/15-10/15)

Morris Plains, NJ 07950

PM/Technical Writer: Managing task of creating and correcting policies and procedures to address the most recent risk assessment.

C&A Marketing (3/15-7/15)

2 Bergen Tpk., Ridgefield Park, NJ 07660

Marketing and User Guide Writer:

Wrote marketing material published on the boxes of the consumer products.

Created from scratch procedures for home electronics such as whole house ozone machines and multifunctional functional pressure cookers.

Interviewed SMEs as needed; experimented with products as available.

EmblemHealth (2/15 – 4/15)

Business Analyst/writer

Risk Analysis Technical Writer: Based on a recent risk analysis report, created new policies, procedures and corporate announcements to eliminate or/and reduce the located risks.

Medidata (11/14 – 1/15)

379 Thornal St., Edison, NJ 08837

Business Analyst for launch of new help center application.

Research and create: Business Requirements, User Quick Guides, Admin. Guide.

Slide presentation introducing the new system for launch program.

Created Help Desk procedures.

City Theatrical (10/2014- 12/2014)

475 Barrel Ave., Carlstadt, NJ 07072

Electrical board technical writer

Create start up and shut down procedures for machines.

Create visual documents to instruct technicians to create boards.

Create visual documents to instruct technicians to create boards.

Interview SMEs for information.

Photograph and add images to documentation as needed.

NYU Medical Center IT Group Infrastructure Technical Writer (7/2014-9/2014) Carlstadt, NJ 07072

PM/Technical Writer:

Interview SMEs to create data center operations procedures.

Research entries in Front Range Heat for procedure information.

Re-create web content and procedures for Change Control process.

Novartis (11/2011 – 3/2014)

1 Health Way

East Hanover, NJ

SharePoint Site Provisioning Project Manager – Manage requests for sites; create correct SOW; interact with customers, Service Manager and techs to ensure proper provisioning/turnover; manage provisioning schedule and expedite requests as needed; update SOWs for clarity and correctness; maintain documentation related to provisioning.

Quality SOP/WP Writer/ Project Manager – Create Standard Operating Procedures from NovStyle templates, drafts, interviews with SMEs that enforce quality controls; Create detailed Work Procedures from which technicians can perform needed activities; represent Quality in departmental projects; review IQ/OQs and approve as needed.

Create SharePoint Support Remedy Knowledge Articles – Brought into Novartis to crate corpus of knowledge articles for reference by the support staff when addressing SharePoint issues.

Use PowerPoint to present overview data.

Nobel Biocare (6/2011– 9/2011)

800 Corporate Drive, Mahwah, NJ 07430.

Process Technical Writer

To facilitate successful ISO audit, translated technical software functions provided by process engineers into user friendly SOPs to support proper utilization of current requirements and provide training basis for expanded functions and new technicians.

Liaison with engineers and technicians to gather information.

Pearson’s Ed.

1 Lake St, Upper Saddle River, NJ 07458.

Corporate brochure for IBM Partnership program including bios, pictures etc. May 2011.

Liaison with financial personnel of all levels for bio data; managed edit cycles.

Universal Data Modeling (3/11-4/11)

100 Parsons Pond Drive, Franklin Lakes, NJ 07417.

Track meeting-defined deliverables for large client (MEDCO) project.

Capture business data modeling meeting process notes in Mindjet; prepare for team distribution in PowerPoint format; assist at meetings.

Provide meeting follow-up documents including minutes, deliverables, and learnings documents.

Create complete PowerPoint slides of management and user input, including summaries of combined data.

Business Analyst/Documentation Specialist: Ajilon Finance, Office and Legal, Park 80 West, Plaza II Saddle Brook, NJ, 07663.

Responsible for all departmental writing including updates, proposals, technical overviews, meeting minutes, charts as needed etc.(6/06-1/09).

Created User Guide for Conversion from mainframe to web-based system.

Used communication/liaison skills to interview technicians and create overview and user-oriented documents from technical data.

Created test scripts for on line system and load testing.

Education

New York University

School of Continuing Education, Information Systems.

St. Bonaventure University

B.A. English/ Teacher Certification

School of Irish Studies

Dublin, Ireland

Aquinas College

Tully Cross, Ireland

Keyword List

Technical Writer, Procedures, Policies, Financials, Manuals, User Guides, Program Specifications, Analysis, Documents, Interviewing, Banking, Employment, US Trust Co. Citibank, Portfolio Management and Accounting, Operations, Project Manager, Organization skills, Change Control, data center, Installation Manuals, Mainframe, Outlook, Access, Test Scripts, Excel, Script, Front Office, Content, Network, Remedy, Pharma, Pharmaceuticals, Health Care, Compliance, Quality, ESOPS, Atlantic Health Systems, NYU, Nobel Biocare, Risk Documentation, Insurance, HIPAA, G&P, GXP, Google docs, J&J, Johnson and Johnson, JNJ, Johnson & Johnson

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