Service Field
Resume:
Gary W. Chirgwin, MCSE, DCSE
Feeding Hills, MA 01030
acz9ba@r.postjobfree.com
CHIRGWIN COMPUTER & ACCOUNTING, FEEDING HILLS, MA: 1999 TO PRESENT
SR. SYSTEMS/TECHNICIAN/ENGINEER/CONSULTANT
LONG AND SHORT TERM PROJECTS
Bank of America National VOIP Conversion Project; Member of the National Survey and Readiness Teams traveled to 30 States. July 2007 to October 2009
Survey Team Duties include: Created detailed Visio Drawing of Branch Location
Including; Floor-Plan, Port-Mapping, Equipment Inventory and Port Labeling
Readiness Team Duties included: Upgrading Cisco Router 3745 Upgrade: (Flash card configuration, memory upgrade, Install MFT-T1, VIC 4FXS/DID, NM-HD-2VE, NM-CUE). Replace APC 1500 UPS with APC 2200, Replace or upgrade Cisco 3550 Switch.
Connect and Test T1 Circuits Voice and Data
Install and test Cisco 7960, 7902, and 7920 wireless phones
Cable verification labeling and wire management.
Install analog Emergency phone test
Note all duties must be complete for Branch to open 100% successful no late openings.
CURRENT PROJECT TEAM:
Sr. Field Service Technician for Vital Network services, On-Site technical duties
include Verizon Circuit Groom, include homerun network and telephonic
repairs, installations, upgrades, and troubleshooting at McDonalds sites in the northeast region as part of AWS Field Service
Network hardware both wireless and cabled
PARTNERED WITH ONFORCE IN 2003 FORMERLY COMPUTER REPAIR.COM
Responsible for a wide variety of on-site break-fix issues:
Certified by HP, Compaq and Dell for warranty Issues (Server Desktop, Portable Notebooks)
Network hardware deployment and replacement (Router, Switches, Hubs, and Cabling)
Desktop issues both hardware and software
Retail: Install and maintain POS, Traffic Counter. IBM Register, Blade Swaps
Removal of Virus and Spyware
Installing commercial and consumer DSL modem
Extending a demarc (telco)
Handle day to day break-fix issues both hardware and software (over 1750 work orders and no re-trips for same issue)
Maintain a very high customer feedback rating of 99.2% over 1000 Customer ratings, currently 100% over the last 24 months 350 ratings.
MEMBER 18 PPN’S (PERFERED PROVIDER NETWORK)
Buyer Company DATE JOINED
AT&T ConnecTech April 4 2007
Reliable IT June 1 2006
CP&S August 23 2006
Dell Installations July 26 2006
Dell USA, L.P. - Hardware Repair July 26 2006
Technisource (Bank of America) January 24 2007
Aus Information Systems April 18 2007
Granite Telecommunications April 19 2007
NetStar-1 December 5 2007
Aelatis Technology Inc January 29 2008
MTP, Inc. March 29 2008
Best Buy for Business May 28 2008
Geeks on Call February 13 2009
Zip Express July 27 2009
Communication Technology Services April 9 2009
VITAL Network Services June 30 2009
ACCRAM, INC August 19 2009
Embarq October 23 2009
EMPLOYER: INACOM INFORMATION SYSTEMS/BANKTEC, EAST HARTFORD, CT 1998-1999
JOB TITLE: SENIOR SYSTEMS TECHNICIAN
DUTIES & RESPONSIBILITIES:
Service clients by resolving on-site problems, efficiently repairing, installing and maintaining equipment.
Resolves complex problems involving maintenance and repair issues;
Ensures hardware specifications are met, determines appropriate parts requirements, and inventory levels of assigned territory.
Troubleshooting
Maintains records of service work performed
Communication with Project Manager of work order status and potential issues.
FLORIDA RESTRUCTURING; LEAD TECHNICIAN
Supervising 9 technicians, provide level 3 software and hardware desktop support including: Windows NT 4.0, Windows 98 and 95, images and NT repair; Software installations, data migration, and upgrades (includes Exchange, Office 97, Project 98, etc.); Printer setup and configuration; Install SCSI cards, scanners, CD’s, memory, floppy and hard drives. Closet work with Cisco Catalyst 5505 switches, including port enabling and speed setting via Telnet connections.
CERTIFICATIONS:
MICROSOFT:
MCP Windows NT 4.0
MCP + Internet Windows NT 4.0
MCSE on Windows NT 4.0
COMPTIA:
A+
DELL DCSE SERVER: DCSE Foundation Desktop & Portables:
2005, 2006, 2007, 2008, 2009, 2010, 2011 2005, 2006, 2007, 2008, 2009, 2010, 2011
Dell Onsite Diagnostics 2008, 2009. 2010 Managed Deployment Tech Lead Assessment Rev. A01
5100cn Printer Point of Sale Product
Client DMS Softskills 3100cn Printer
Dell DMS (Non-DSP) 1700 / 1700n Printer
Vista, Foundation 2007 1600n Printer
Basic Wireless Technology Associate Server Certification V9.0
HP:
MASTER CERTIFICATIONS:
2008 Master Tech Credential
ONFORCE:
OnForce Platform 101
OnForce Platform 102
ADDITIONAL QUALIFICATIONS:
Low Level U.S. Government Security Clearance, Defense Contract Audit Agency (DCAA)
Un-escorted access to secure areas as well as access to sensitive data storage equipment
OTHER DELL AND HP CERTIFICATIONS:
690 DCSE Associate Server V9.0
473 DCSE Personal Maintenance Exam - Inspiron Version 6 (Non-DSP
470 DCSE Personal Maintenance Exam - Optiplex Version 6 (Non-DSP)
469 DCSE Personal Maintenance Exam - Dimension Version 6 (Non-DSP)
787 Desktops - ATX V.1
676 Switches - PowerConnect 6224 / 6248
571 DSP - Small Form Factor V. 2 Chassis
523 Dell ESD -
568 DSP - Desktops V.2 Chassis
HP's Global Citizenship Focal Point
ConnecTech HP TechZone PC Credential Course
HP notebook PC facilitation and repair processes Focal Point
Processing HP digital TV repairs Focal Point
Defective Core Returns Focal Point
HP CSN User Training: Module One Course
HP CSN User Training: Module Two Course
HP CSN User Training: Module Three Course
Check Customer Service Order Status Focal Point
Introduction to HP Total Care Focal Point
Mastering Phone Etiquette: Basic Parts of the Call Course
HP MediaSmart TV field service: 2008 models (SL4282N and SL4782N)
ConnecTech HP TechZone TV Credential Focal Point
HP LCD TV field service: Spring 2007 Models LC4272N LC4276N LC4776N
LC3270N LC3770N LC3272N LC3772N LC4270N
Upholding the HP Way Focal Point
Customer satisfaction and repair time
HP Customer Care Focal Point
Tough Customers Course
Buying vs. Repairing Desktop PCs
Positive Customer Interaction Techniques
Committing to Customers
Listening to Customers
Customer Satisfaction Components
Build Rapport with Customers
Talking Tech
Put It in Writing
Enhance Your Customer Service Skills
Compaq Presario R4000 and HP Pavilion zv6000 WBT
Compaq Presario V4000 and HP Pavilion dv4000 (2.0) WBT
Compaq Presario V4000 and HP Pavilion dv4000 WBT Service & Maintenance
Consumer Notebooks 1.5C06 Refresh Training
Consumer Notebooks 1C07 Refresh Training
Consumer Notebooks 2C06 Refresh Training
Consumer Notebooks 3C06 Refresh Training
HP 500 and 510 Notebook PC WBT
HP AMD-CPU Notebooks V2000, M2000, ze2000, L2000 WBT
HP Intel-CPU Notebooks V2300, M2200, dv1300, ze2200, nx4820 WBT
HP Pavilion dv1600 and Compaq Presario V2600 Notebook WBT
HP Pavilion dv5000 and Compaq Presario V5000 (Intel) WBT
HP Pavilion dv6000 and Compaq Presario V6000 (AMD) WBT
HP Pavilion dv6000 and Compaq Presario V6000 (Intel) WBT
HP Pavilion dv8000 (Intel) WBT
HP Pavilion dv8000, dv5000 and Compaq Presario V5000 Notebooks
HP Pavilion dv9000 (AMD) Notebook PC Service and Maintenance
HP Pavilion dv9000 (Intel) Notebook PC Service and Maintenance
HP Pavilion tx1000 Notebook WBT Focal Point
HP Pavilion zx5000-zv5000 and Compaq Presario R3000 WBT
Microsoft Vista on HP Desktops, Workstations, and Notebooks
Pavilion dv2000 and Compaq Presario V3000 (AMD) Series WBT
Pavilion dv2000 and Compaq Presario V3000 (Intel) Series WBT
Presario V2000-M2000, Pavilion dv1000-ze2000, nx4800 WBT
Presario X6000-X6100, Pavilion zd8000-zd8100, Compaq nx9600 WBT
HP Pavilion HDX Entertainment Notebook PC Service and Maintenance Focal Point
HP MediaSmart TV field service: 2007 models (SL4278N and SL4778N)
Introduction to HP Managed Home Focal Point
Compaq Presario A900 Notebook PC Series Service and Maintenance
Pavilion tx2000 Entertainment Notebook Service and Maintenance Course
Introduction to HP MediaSmart Server Focal Point
HP G6000 and Compaq Presario F700 Notebook PC Series Service and Maintenance
HP Pavilion tx2500 Entertainment Notebook PC Service and Maintenance
HP G50 (AMD) and Compaq Presario CQ50(AMD) Notebook PC Service and Maintenance
High-definition series: Connectivity basics
HP Pavilion dv7 (Intel) Notebook Entertainment PC Service and Maintenance
HP Pavilion dv5 (AMD) Notebook Entertainment PC Service and Maintenance
HP Pavilion dv7 (AMD) Notebook Entertainment PC Service and Maintenance
HP Pavilion dv5 (Intel) Notebook Entertainment PC Service and Maintenance
HP G70 and Compaq Presario CQ70 Notebook PC Service and Maintenance
HP xb4 Notebook Media Docking Station Service and Maintenance
Tattooing (flashing) motherboards in HP notebook PCs
Consumer Notebooks 3C08 Refresh
HP Pavilion dv4 (AMD) and Compaq Presario CQ45 (AMD)
Notebook Entertainment PC Service and Maintenance
HP Pavilion dv4 (Intel) and Compaq Presario CQ45 (Intel)
Notebook PC Service and Maintenance
High-definition series: Networking basics
Introduction to Norton Internet Security 2008 Focal Point
Introduction to HP TouchSmart IQ500 and IQ800 Series PC
HP G60 (Intel) and Compaq Presario CQ60 (Intel)
Notebook PC Service and Maintenance Course
HP Pavilion dv3500 Notebook Entertainment
PC Service and Maintenance
HP G60 (AMD) and Compaq Presario CQ60 (AMD)
Notebook PC Service and Maintenance
HP HDX16 Premium Series Service and Maintenance
HP HDX18 Premium Series Service and Maintenance
HP Mini 1000 Netbook and the Compaq Mini 700 Netbook Service and Maintenance
1C09 Consumer Notebook Family Service and Maintenance
HP Plasma TV field service: Spring 2007 models
(PL4270N, PL4272N, PL5070N and PL5072N)
Tattooing (flashing) desktop PC motherboards and hard drives Focal Point
HP High-Definition TV Technology: 1080p LCD TV Focal Point
HP TouchSmart PC
Windows Vista troubleshooting on HP PCs
HP Microdisplay TV field service: ID5220N
HP MediaSmart TV field service: SLC3760N
HP Plasma TV Field Service: PL4260N and PL5060N
HP LCD TV field service: LC3760N
HP LCD TV field service: LC3260N
HP Plasma TV Troubleshooting: PL5000N, PL4200N and PE4200N
HP LCD TV Troubleshooting: LC2600N, LC3200N and LC3700N
History of HP Innovation
HP Services Media Library Focal Point
HP Microdisplay TV Troubleshooting
HP Microdisplay TV Technology
HP Digital Photography Overview
HP Vivera Ink and Paper Technology
PC Security: Firewalls Focal Point
PC Security: Wireless Networks Focal Point
HP Techport Focal Point
PC Security: Spam Focal Point
PC Security: Viruses Focal Point
PC Security: Spyware Focal Point
LightScribe Direct Disc Labeling
HP Projectors Focal Point
Win with HP Focal Point
Troubleshooting Optical Drives Focal Point
Servicing HP Media Center PCs and DECs
Troubleshooting 101
Servicing HP Flat-panel Plasma TVs: PL4245N and PE4240N
Servicing HP flat-panel LCD TVs: LC2640N and LC3040N
Troubleshooting Modems Focal Point
HP Flat-panel Television Technology
Troubleshooting Hard Drives Focal Point
Troubleshooting Video Cards Focal Point
PC-Doctor Focal Point
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