Management
Resume:
William E Hendrix
Tomball, TX 77375
acz98w@r.postjobfree.com
Objective
It is my desire to manage and develop an aggressive and standards setting company, with cutting edge innovations and dynamic people. A company that is desiring to step up to the next level, and with people desiring to grow and flourish.
Experience
12/2008- Present CEO Hendrix Legacy LLC
Houston, TX
General Lines Life, Health, Commercial Liability and Business Consulting Company
Sound knowledge of human relations management.
Approximately ten year's progressively more responsible experience, resulting in in-depth knowledge of administrative operations, property management, client relations, and personnel management.
Superb interpersonal and telephone communication skills to coordinate and oversee work of assigned employees and external vendors. This includes the managing of telemarketing for sales and appointment setting for sales personnel. The phone operation has 20 callers.
Strong written communication skills including ability to prepare accurate and appropriate documentation and to review, proofread, and check documentation for accuracy.
In depth computer skills and ability to enter and manipulate words and data and use standard microcomputer-based software to communicate with others, prepare documentation, and analyze data.
Well versed in Internal Contacts: All levels of personnel in order to gather and exchange information.
Provide support and guidance to the regional offices in the areas of portfolio management, including but not limited to: operations, client relations, accounting and financial reporting.
Work to establish an annual operations execution plan and to maintain "best practices and processes" in the regional offices.
Lead in the preparation of annual G&A budgets to reduce overhead and achieve regional expense control.
Work to effectively managing their assigned human resources, included but not limited to recruitment, hiring, training, performance reviews/rewards, progressive discipline issues and compensation plans.
Promoted growth and goodwill for the company through daily personal contact with owners, tenants, vendors, and other outside individuals and organizations, and through attendance at brokerage staff meetings, community meetings, and trade associations.
Carried out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Performed interviewing and training of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Consulted with and established Internet Marketing Departments and F&I departments across several verticals, to include auto sales, power sports and motorcycles.
5/2003- 12/2010 Assistant Manager Wal-Mart Stores, Inc.
Houston, TX
Over seven years experience.
Strong ability to read and interpret documents such as diagrams,plan-o-grams, safety rules, operating and maintenance instructions, and procedures manuals.
Exceptional ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
Advanced knowledge of cash handling procedures including cashier accountability and deposit control, cash office procedures, and Patriot Act compliance.
Remarkable ability to perform cash register audits to generate reports.
Extensive knowledge of inventory management and merchandising practices.
Sound and effective oral and written communication skills.
Profound and effective interpersonal skills.
Uncommon knowledge of recruiting, interviewing, hiring, counseling and termination practices including legal compliance and internal processes.
Exceptional knowledge of cash, facility and safety control policies and practices (deposits, store keys, SAFE program, etc.).
Excellent organization skills with attention to detail.
Strong ability to solve problems and deal with a variety of situations where limited standardization exists.
Strong ability to write routine reports and correspondence.
Uncommon ability to speak effectively before groups of customers or associates of organization.
Maintain store conditions per company standard.
Maximize store sales.
Develop and maintain a team concept to improve associate morale, communication, and ultimately, working conditions.
Maximize store profits and gross profit margins.
Achieve and surpass productivity and payroll goals in each department.
Control and execute shrink standards.
Highlights: Taking grocery from $400,00/ week to $700,000/ week .
Putting cash control measures in place to go from $1300 shorts/week to less than $100.
Reducing absenteeism from 25% to less than 5%.
4/1995-9/2003 Fleet Manager Sterling McCAll Toyota
Houston, Tx
Uncommon negotiation skills, ability to ask for the sale and to handle customer requests.
Profound ability to establish and maintain relationships with customers.
Strong ability to assess individual client needs.
Solid experience working under time constraints and managing priorities.
Remarkable ability to adapt to sudden changes and experience making difficult decisions.
Sound ability to think of innovative ways to get results.
In-depth ability to recover quickly from setbacks.
Immense ability to take responsibility for handling details.
Remarkable ability to adapt to sudden changes and experience making difficult decisions.
Profound ability to think of innovative ways to get results.
Proven ability to sell a minimum quota according to dealership standards.
Uncommon ability to recruit, train and lead a team to achieve target.
Strong ability to review and analyze actions at the end of each day, week, month and year to determine how to better utilize time and plan more effectively.
Great knowledge and understanding of terminology of the automotive industry and the ability to keep abreast of technological changes in the product.
Excellent knowledge and understanding of equity and values, and the ability to explain depreciation to the customer.
Profound knowledge and understanding of federal, state and local laws which govern retail auto sales.
Forecast goals and objectives for sales, gross, and key expenses on a monthly and annual basis.
Hire, motivate, counsel, and monitor the performance of all used-vehicle sales employees.
Prepare and administer an annual operating forecast and budget for the used vehicle sales department.
Direct and schedule the activities of all department employees, ensuring proper staffing at all times.
Assist individual salespeople in setting aggressive yet realistic monthly goals and objectives and provide them with the support to meet these goals.
Ensure proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
Develop, implement, and monitor a follow-up system for used-vehicle purchasers.
Maintain vehicle inventory.
11/1989-1/1995 President and General Manager Visions of Gold
Houston, TX
Documented record of strong, decisive executive leadership in organizations ranging from $4 million to $125 million, global in reach and scale, and with interdisciplinary teams of 400 employees. Noted for sound,practical management style centered on impact-driven financial models and strategies.
Results-proven, growth-oriented, globally focused leader with repeated success in multiple industries and markets, expanding international footprint, building shareholder value, driving vision, and achieving critical
strategic goals. Valued contributor to key strategic acquisitions and highly successful joint ventures.
Dynamic change agent skilled in repositioning organizations to achieve operational and manufacturing
excellence. Delivered dramatic improvements to quality, market positioning, and financial performance by leading organizations in strategic alliances and branding strategy.
*Gap in employment filled with role as Senior Pastor of a non-denominational church. This is an ongoing role.
Education
Central Missouri State University Warrensburg, MO B.S. Liberal Arts
Assembly For Christ Seminary, Phoenix AZ, ThD.
Touro University PhD in Psychology in Progress
Other Certificates and Licenses
Texas General Lines Health and Life license
Texas General Lines P & C license pending
Certificate in EEOC, Sexual Harassment, Customer Service, HIPAA, Alcohol and Tobacco Compliance, Serv-Safe.
Nominated 5 times to Whose Who in American Business.
Affiliation
2/1995-present Ministers for Christ Assemblies of Churches
1/1995-present Somebody Cares America
7/2008- present Team Leader CERT (Community Emergency Response Team) Harris County Search and Rescue
08/2011- present Tomball Local Area Emergency Planning Committee
03/2017- present Tomball Police Department VIPS (Volunteers In Policing)
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