MARY ANN KELLY

Phoenix, Arizona *****

805-***-**** acz92x@r.postjobfree.com

SUMMARY

Human Resources Generalist

More than 20+ years of business experience, demonstrating expertise with large multi-site companies and small business operations. Proven track record with employee recruitment, retention, investigations, and state and federal labor laws. Solid employee training and development expertise to increase supervisor and manager performance and strong HR administration skills to improve employee morale and efficiency.

Human Resources Manager Budgeting Cost / Benefit Analysis Recruitment Labor Laws Reporting

Annual Open Enrollment Consulting Strategic Planning Team Leadership / Motivation Commissions

Benefits / Compensation Employee / Labor Relations Training / Development Talent Management

Job Descriptions Performance Management Employee Engagement Client Relations Communication

EXPERIENCE

Caregiver 9/2015 – 12/2016

Practice / Human Resources Manager

AMERIPRISE FINANCIAL Glendale, California 12/2014 – 8/2015

Financial and Investment Consulting Service.

Established positive and efficient work environment for employees and management. Updated employee manual to cover job descriptions and titles. Improved employee relations to increase morale and enhance work performance and implemented full life cycle recruitment for staffing requirements.

Resolved individual differences to create a team environment, improving morale and office interactions 50%.

Streamlined procedures thereby increasing database accuracy 27%.

Human Resources Generalist

JOHN AAROE GROUP Beverly Hills, California 1/2012 – 7/2014

Real Estate Broker

Established company’s first actual Human Resources presence and provided operation leadership for 7 branches. Created open-door human resource policy to restore employee confidence and improve morale.

Standardized the commission process for consistency and clarity; worked with CFO and met with office administrators to provide training and information creating new Standard Operating Procedures.

Provided training and development for new office managers. Held weekly meeting to improve supervisory skills and offer proactive counselling which provided consistency throughout all branches.

Executive Assistant

MERIDIAN PROPERTY MANAGEMENT Santa Barbara, California 7/2011 – 1/2012

Property Management Company.

Supported company president with daily operations administration.

Expanded local real estate market knowledge via public records to identify multi family dwellings to be solicited

as potential new business.

Created job descriptions for each position to initiate cross training program providing coverage during scheduled

and unscheduled time off.

Regional Manager

GLEN OAKS ESCROW Glendale, California 11/2008 – 12/2010

Real estate industry escrow services.

Directed regional escrow operations and employee management by setting individual goals and budgets for each escrow officer while maintaining operations for eight branch offices.

By creating goals and budgets, branches became profitable within 90 days of implementation

MARY ANN KELLY Page 2 acz92x@r.postjobfree.com

Human Resource Generalist

COUNTY TITLE HOLDING Burbank, California 4/2005 – 6/2008

Provided escrow services as an independent DOC approved offices in the Los Angeles area. Lead human resources administration including recruiting, benefits management and administration, salary and commission structures, employee relations, training and more.

Managed four-office consolidation with a 45-day timeline. Selected employees remaining with the company and prepared referrals for downsized workers. Deadline was met with no business interruptions

Revised salary and commission structure to reflect realistic industry standards. Restored company to profitability.

Director of Human Resources

COUNTY TITLE HOLDING Burbank, California 7/2001 – 4/2005

Managed the Human Resources department from recruitment, new hires, open enrollment, training, counseling, terminations, etc..

Took company from 250 to 750 employees through extensive recruiting efforts while teaching direct supervisors the art of the interview and selection process.

Won a wrongful termination lawsuit by providing research and support to company lawyers.

Investigated branch office incident after a manager demanded employees work unpaid overtime under threat of termination. Terminated manager and paid employees overtime for the unpaid period.

EDUCATION

Business Management Studies

Catherine College, Burbank, California

SOFTWARE

Microsoft Office Suite, QuickBooks, ADP

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