Timothy Smead II

*** **** **** * **

Indianapolis, Indiana 46240

acz92o@r.postjobfree.com

317-***-****

Summary

Microsoft Certified IT Professional looking to build on practical experience in network/hardware/operating system troubleshooting, PC assembly, system integration, technical support, and customer service helpdesk.

Technical Skills

Windows Operating System Installations: Windows XP, Windows Vista, Windows 7

Windows Operating System Networking, Configurations and Troubleshooting

Network and TCP/IP, IPv4 and IPv6 configuration and troubleshooting

Networking hardware and devices, including switches and routers

Wired and Wireless Networking / 802.11 Standards, types of network security (WPA/WEP/802.1X etc.), point-to-point (P2P) wireless, wireless bridging

LAN: perimeter networks; addressing; reserved address ranges for local use (including local loopback ip), VLANs; wired LAN and wireless LAN

Microsoft Office 2010 Product Support: Outlook, Word, Excel, PowerPoint, Visio, Access

Configuring and troubleshooting Microsoft Office 2010 applications

Connecting Microsoft Office Outlook 2010 to Microsoft Exchange

Help desk metrics, prioritizing issues, and methods of providing support

VMware Workstation, (Microsoft WDS and Symantec Ghost), VMnet configurations

Data Backup and Restoration Procedures

File and Permission Management

Adding/removing computer hardware, hardware support and troubleshooting

Experience

Comcast, Work from home May 2016-

November 2016

Tier 2 Network Agent

Troubleshoot and run remote diagnostics on routers and gateways

Troubleshoot a variety of software having issues connecting to Wi-Fi

Schedule onsite technicians when issues could not be resolved over phone

Document and Ticket all internet related issues or application based issues

Create end user accounts and password management

Sensory Technologies, Indianapolis, IN October 2015 –

March 2016

Tier 2/Client Solution Center

Phone and email support for a variety of software and hardware issues including audio/video

Built and setup focus players for Sensory Technologies client

Created and escalated tickets for client issues, and assigned technicians for onsite support

Created guides/walkthroughs for hardware and software

Published Warranty Service Agreements

Wiley Publishing, Indianapolis, IN July 2015 – September 2015

Helpdesk/Customer Service (Contract Position)

Help troubleshoot issues related to browser or pc applications for Universities and E-Books

Provided first hand support to offline issues through email support, from technical to pricing

Provided great Customer service through text based chat to help students start their college education

Whirlpool, Plainfield, IN April 2014-

January 2015

Bell Techlogix, Indianapolis, IN February 2013 – March 2014

Troubleshoot a variety of hardware and software issues either over the phone or by email.

Document all issues and escalate unresolved situations.

Troubleshoot applications on all mobile devices including iPads, cell phones, and other devices.

Assist with troubleshooting of website tasks and functions including all browser maintenance.

Install, test, and configure new workstations, peripheral equipment, and software.

Assign users and computers to proper groups in Active Directory.

Education

Brensten Education, Indianapolis, IN Graduation: June 2013

Help Desk/Network Administration IDL

Certifications:

Comp TIA Strata IT Fundamentals

Help Desk Software

MTA Networking

MTA OS

Win-7 / 70-680

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