Nickie Covey Mobile: 812-***-****

**** *********** ***** acz92l@r.postjobfree.com

Columbus, IN 47201

SUMMARY

I am a highly motivated professional adept in all aspects of business office operations. Computer and Internet savvy, exceptionally proficient in multiple business software packages, programs, and environments, including Microsoft Office Suite (Word, Excel). Quickly able to adapt to changing business conditions in a fast paced environment. Able to pro-actively access, analyze and resolve business and customer concerns quickly and efficiently while maintaining a high level of professionalism and demeanor.

EMPLOYMENT HISTORY

Logistics Partners Group - August 2007 – Current

Accounts Payable, Accounts Receivable, Human Resource & Customer Service Representative

Assumed responsibility for Human Resource Departments, customer service roles, full cycle accounts payable & receivable process and administrative assistant support in contract positions for a variety of manufacturers and other businesses. Handled data entry, and general ledger work as well as bookkeeping and general clerical tasks.

Responsible for Human Resource functions for various office and field staff including but not limited to background paperwork, benefit information, payroll set-up and new hire paperwork.

Responsible for data entry of all accounts payable and receivable information.

Performed month end and annual audits for accounts payable and accounts receivable.

Balancing and maintaining Multi-Million dollar budgets.

Responsible for creating / maintaining daily, weekly, monthly and annual purchase orders.

Participate on cross-functional /internal quality teams formed to enhance service performance or define/ implement improvements to systems and processes.

Responsible for providing accurate and timely product technical support to customers, sales, end users, and specifies for advanced inquiries relative to product application or characteristics.

In partnership with sales representatives, initiate product up-sell, cross-sell or product substitution as opportunities present. Verify pricing and customer credit status as required.

Execute low- to mid-level account management responsibilities to meet designated customer requirements and needs.

Schedule delivery appointments; maximize line and unit order fill rate; influence on-time delivery.

Promote web utilization; analyze vendor report cards and determine/execute performance improvement initiatives.

Participate on cross-functional /internal quality teams formed to enhance service performance or define/ implement improvements to systems and processes.

Toyota Material Handling, USA (TMHU) - May 1997 – August 2006

Sales and National Account Executive Assistant - July 2003- August 2006

Provided administrative support for the General Manager, National Account Managers, Sales Manager, Sales Supervisor and general office support for the sales and national account groups as well as the following:

Responsible for all Human Resource functions for the TMHU Columbus Staff and field associates including but not limited to new hire orientation, background paperwork, benefits and payroll set-up

Responsible for data entry of dealership and national account invoices

Provide phone support for all dealerships, national accounts and TMHU office and field associates

Responsible for processing daily, weekly, monthly and annual purchase orders

Maintaining and balancing a multi-million dollar budget

Responsible for all dealer and client plant tours

Responsible for setting up all meetings with TIEM, TMHU Irvine Staff and TMHU Columbus staff

Responsible for general office duties to include but not limited to copying, filing, dealer mailings, faxing, scanning, etc.

Responsible for daily, weekly and monthly budget and sales reports

Ordering of all office supplies, first aid and catering services

Responsible for training administrative staff on purchase order processing, ordering supplies, budget reconciliation and how to manage vendor accounts

Performed month end and annual audits for expense reports, financial reports for all Managers and all Field Associates

Executive Administrative Assistant - May 1997- July 2003

Provide administrative support for two National Service Managers, Warranty Administration Manager and Technical Support Manager as well as assisted the Administrative Assistant to the General Manager and a National Service Manager.

Update warranty registrations for the TMHU Dealer body

Administer Campaigns and Special Service Programs between TIEM, TMHC and TMHU; including support to the TMHU dealer body and entering campaign information into SAP

Administer and Track the Warranty Administration Award Program

Provide support for DOT Fulfillment Center

Manually enter all National Account Warranty Claims into SAP

Submit Warranty claims and registrations through TIE-WIN

Responsible for tracking Voice of Dealer for Technical Department

Responsible for submitting and tracking all purchase orders for the Warranty, Technical and Service Departments

Responsible for reconciling the TIEM and TMHC warranty accounts

Responsible for reconciling the budgets for the warranty, technical and service departments

Process payments for vendors

EDUCATION

Scottsburg High School- Scottsburg, IN Graduated 1984

University of Texas at El Paso- El Paso, TX 1984-1986

Indiana University Purdue University at Columbus 2006-2007

Ivy Tech Columbus & New Albany 2008-2010

PROFESSIONAL REFERENCES

Patrick Huebel Cary Howie

National Manager/TMHU Technical Manager/ TMHU

Work ~ 812-***-**** Work ~ 812-***-****

April Johnson Tom Collins

Sales Supervisor/ TMHU Consultant/ Logistics Partners Group

Work ~ 812-***-**** Cell ~ 256-***-****

PERSONAL REFERENCES

Cheryl Kellett Brent Denbo

VPI Management Leader/ Cummins Vice President of Business Operations

Cell ~ 812-***-**** Medical Staffing Solutions

Work ~ 812-***-**** Cell ~ 317-***-****

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