Front Desk Customer Service

Diana Hernandez Front Desk Clerk - Cambria Suites Hotel

Falls Church, VA 22042 acz8zf@r.postjobfree.com - 571-***-****

To secure a position in customer service utilizing exceptional customer care skills, strong work ethics and related experience to contribute effectively in a highly stimulating work environment.

WORK EXPERIENCE

Front Desk Receptionist

TownePlace Suites - Falls Church, VA - March 2015 to Present

Responsibilities

Welcome guests on arrival and provide information regarding availability, room types, room rates

• Assign rooms pertinent to guests' needs and choice

• Collect payments for rooms and board

• Instruct bell boys to assist guests with luggage

• Provide information regarding hotel policies and activities in response to queries both on the phone and in person

• Maintain inventories pertinent to vacancies, reservations and rooms

• Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically

* In charge of our gift shop purchases and inventory

* help out with opening house for housekeeping and checking rooms.

*help with breakfast! Making sure all items are out and replenished.

Front Desk Clerk

Cambria Suites Hotel - Washington, DC - May 2014 to March 2015

Welcome guests on arrival and provide information regarding availability, room types, room rates • Assign rooms pertinent to guests' needs and choice

• Collect payments for rooms and board

• Instruct bell boys to assist guests with luggage

• Provide information regarding hotel policies and activities in response to queries both on the phone and in person

• Maintain inventories pertinent to vacancies, reservations and rooms

• Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically

* In charge of our gift shop inventory

* Cross training for restaurant, Housekeeping and where ever help is needed

Front Desk Clerk

Sheraton Suites Alexandria Hotel - Alexandria, VA - June 2012 to March 2014

Welcome guests on arrival and provide information regarding availability, room types, room rates • Assign rooms pertinent to guests' needs and choice

• Collect payments for rooms and board

• Instruct bell boys to assist guests with luggage

• Provide information regarding hotel policies and activities in response to queries both on the phone and in person

• Maintain inventories pertinent to vacancies, reservations and rooms

Compile reports relevant to guest accounts, receipts and vouchers both manually and electronically * In charge of our gift shop purchases and inventory

Front Desk Clerk

Staybridge Hotel - Chantilly, VA - January 2009 to July 2011

Greeted, registered, and assigned rooms to guests

• Answered phones

• Verified customers' credit

• Kept records of room accessibility and guests' accounts by means of computer • Computed bills, collected payments, and made change for guests

• Stocked and cleaned workplace for next shift

* In charge of completing the Night Audit tasks and reports

EDUCATION

High School Diploma

Alexandria, VA/ NOVA - Falls Church, VA

AWARDS

Employee of the quarter

April 2017

ADDITIONAL INFORMATION

HIGHLIGHTS OF QUALIFICATIONS

• 10+ years' extensive experience in different Front Desk and Hospitality roles.

• Highly skilled in customer services activities - both on telephone and in person

• Profound experience of handling guests in terms of registration, check-in and check-out

• Proficient in managing cash and credit cards

• Proven record of servicing guests' complaints and resolving problems in a friendly manner SKILLS

• Good skills in math and accounting

• Technical - MS Office, Opera, Lightspeed, Galaxy, OnQ PM

RELATED CAPABILITIES

• Exceptional interpersonal and communication skills • Ability to stand long hours at the front desk counter • Good time management skills

• Customer oriented telephone etiquette

Contact this candidate