ARLEEN S RIVERA

**** ****** ****, ******** ** ***09

209-***-****

acz8z5@r.postjobfree.com

Professional History

West Lane Oaks Family Resource Center, Stockton CA (April 2016 – August 2016)

Front Desk Reception Clerk [Volunteer]

Accurate alphabetical/numerical filing

High-call volume phone operation

Greet, assist and direct clientele in a courteous and friendly manner

Proficient use of job-based computer software

Vigorous willingness to complete additional tasks as requested

Faneuil Inc. [Covered California Enrollment], Sacramento CA (January 2015 – June 2015)

Bilingual Service Center Representative

Collection of specified information from clientele for applicable services

Detailed data entry into job-based computer software

Efficient documentation of each incoming call for audit purposes

High-call volume phone operation

Provide knowledgeable explanation of services

Resolve client concerns successfully

Curves Gym for Women, San Jose CA (March 2008 – May 2010)

Front Desk Receptionist/Circuit Coach

Accurate arrangement of bank deposits

Complete supply orders

Greet, assist and direct clientele in a courteous and friendly manner

Oversee and maintain records of equipment

Skillful scheduling of appointments

Mindful of all safety regulations

Gould Mortgage, Manteca CA (January 2000 – October 2001)

Front Desk Receptionist

Accurate arrangement of bank deposits

Accurate alphabetical/numerical filing

Complete supply orders

Create formatted letters and other correspondence documents

Efficient use of fax and copy machine

Organize received postal-mail

Education

Sawyer Business College in San Jose, CA - Completed Administrative Course with Certification

Piedmont Hills High School in San Jose, CA - Graduated with High School Diploma.

Additional Skills

Fluent in English and Spanish

Knowledge of Microsoft- Word/Excel/Power point and Outlook E-mail

Typing Speed of 35 Words per Minute

References available upon request.

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