Krystol Todd

*** ***** ****,

Friendswood, TX ***46

Mobile: 832-***-****

Email: acz8wc@r.postjobfree.com

CAREER OVERVIEW:

Technically proficient, detail oriented and accurate. Analytical troubleshooter with demonstrated ability to identify both short term and long term problems and implement corrective solutions. Strong technical, educational, business and management skills; a team player and team builder with a widespread background in information technology, training, business operations, and management. Analytical thinker, consistently resolving ongoing issues, often called upon to consult on problems that have eluded resolution by others. Extensive exposure to a comprehensive range of team activities, thrive on working in challenging environment. Demonstrated problem analysis/ resolution skills, ability to troubleshoot, solve problems quickly & completely. Excellent client management skills innate ability to build strong, lasting and mutually beneficial relationships.

Employment:

Sr. Project Manager/IT Support Blacklime Hosting April 2013 - Present

As Sr. Project Manager, I manage all stages in the development of new or updated websites which include managing and maintaining simultaneous projects while retaining integrity of deliverables, including those with limited resources. Throughout this process, I handle all aspects of customer service and act as a liaison between the customer and the designers. In this, I also assist in the IT support needed in managing and maintaining the websites through the monthly services provided through the company. The duties included in this role are as follows:

Gather requirements from customer.

Conduct research, review, and assess the project plan.

Create a concept and design plan.

Initiate project by sending plan and tasking designers.

Monitor and manage team to ensure constraints such as scope, schedule, quality, and budget are met.

Perform procurement activities

Assist in testing and quality assurance of completed product.

Engage customer for any changes and final approval of the finish product.

Utilize WHCMS (Web Hosting Complete Management Systems) to manage the project.

C-Panel management (create/manage new accounts, allocate space, and create/manage client emails).

Apply network standards and protocols when troubleshooting technical issues.

Assist in any changes to SQL database when needed.

Provide customer service through technical support for any email (webmail) or website issues.

Assist in code alteration (HTML, CSS, PHP, JavaScript) in Word Press

System Administrator QBits Telecommunication April 2016 – Aug. 2016 (Contract)

As the System Administrator, I used my technical knowledge and proficiency in system administration, networking maintenance, hardware maintenance, operating systems, CLI (Command Line Interface), and willingness to learn and effectively apply new technologies as our team provided customer service to a major client in the Houston area during a massive data migration project. Part of my system administrator responsibilities also included managing, maintaining, and providing technical support for our contract clients as support was needed. My technical responsibilities are as follows:

Win XP/7/8/10 Administration

Win Server 2008R2 Administration

Network Standards and Protocols

Database Development (SQL)

Physical Networking

Email and Web Services (Exchange/IIS/Apache)

IP Networking (Cisco)

Firewall Configuration

Network Design and Operation

Information System Security

Computer Assembly and Maintenance

Troubleshooting Hardware/Software Problems

Installing/Configuring Peripherals, Components and Drivers

Microsoft Office (Word, Excel, PowerPoint, Access)

Installing Software/Application to End User Standards

Costing Administrator My Flooring Texas LLC April 2013 – January 2015

Effective and efficient ability to plan, organize, staff, lead and control teams to accomplish current and future goals.

Proficient with financial and budget management: including profit and loss accounting and balance sheet generation.

Highly competent as liaison with customers and vendors with a superb ability to explain and document technical issues and solutions; open minded to new ideas and concepts.

Managed all documentation through entire sales process.

Assist sales team in all manners with customer service.

Created Purchase Orders from our sales team to the appropriate flooring vendors.

Contact vendors to ensure product availability and place order.

Data-entry of truck inventory into RFMS (Retail Flooring Management System)

Perform customer service representative duties during customer pick-up of product/assist warehouse

Technical contact for any staff with questions, technical issues, or navigation of RFMS due to my proficiency in the management system.

Ensuring all completed jobs from My Flooring America, ProSource, and all other affiliations are conducted through proper procedure and contain all appropriate documentation.

Once approval is met, sign off on completed project and send to payroll and AP.

Research and apply all credits to pending claim orders. If claim does not exist, then track the source and provide appropriate documentation to the BP and create claim.

Research any old open orders/claims to find the cause of their delay of closing and resolve or assist in resolution of any pending actions in order to finalize the order.

Education and Professional Development

BASPM (IT Project Management) ITT Technical Institute January 2015 – September 2016

Overall GPA: 3.90

Scope Management

Integration Management

Risk Management

Quality Management

Time Management

Cost Management

Human Resources Management

Communication Management

Microsoft Project

Procurement Management

AASNSA (Networking Systems Administration) ITT Technical Institute April 2013 - Present

Overall GPA: 3.89

Win XP/7/8/10 Administration

Win Server 2008R2 Administration

Network Standards and Protocols

Database Development (SQL)

Microsoft Office (Word, Excel, PowerPoint, Access)

Email and Web Services (Exchange/IIS/Apache)

IP Networking (Cisco)

Linux Administration (Fedora/RHEL)

Network Design and Operation

Information System Security

Programming in Visual Basic

Computer Assembly and Maintenance

Troubleshooting Hardware/Software Problems

Installing/Configuring Peripherals, Components and Drivers

Installing Software/Application to End User Standards

AA (Mathematics) San Jacinto College August 2000 – December 2004

Overall GPA: 3.80

Advanced Classes in Algebra/Geometry

Advanced Classes in Trigonometry

Advanced Classes in Calculus I/Cal. II/Cal. III

Advanced Classes in Probabilities/Statistics

Advanced Classes in Physics I/Physics II

Advanced Classes in Logic/Analytics

Awards and Certificates

Perfect Attendance

Highest Honors

National Technical Honors Society Officer (President)

Dean’s Award (Highest GPA – Class of Sept. 2014)

2nd place (Graphic Design); Business Professionals of America State Competition

Excellence Award in Mathematics

IPv6 Silver Certified Engineer (2014)

Future Certification Goals

MTA (Microsoft Technology Associate)

IPv6 Gold Certified Engineer

MCITP (Microsoft Certified IT Professional)

CCENT (Cisco Certified Entry Network Technician)

CCNA (Cisco Certified Network Associate)

PMP (Project Management Professional)

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