Manager Sales
Resume:
Resume
Muhammad Taj
acz8ui@r.postjobfree.com
I am looking for good organization where I can maximize my skill.
I am quick learner and confident person who have the desire and ambition to work towards my maximum potential. I have the ability to set and achieve personal goals, becoming more effective under pressure. I have wealth of experience in aspect in customer services and sales. I am enthusiastic and hard working individual who can maintain a good sense of humor within different situations. A dependable team member that can communicate with people at all levels.
PERSONAL INFORMATION
Name: Muhammad Taj
Father’s Name: Muhammad Zaman Khan
Nationality: Pakistani
Visa Status. Residence Visa with NOC
PROFSSIONAL EXPERIENCE
Current Working Status
Restaurant Supervisor Sargon by Narang Arabic Restaurant Dubai 15th December 2016 to till date)
Job Description
Promote positive atmosphere in the organization for company growth.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Maintain professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standard.
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Conducted timely performance evaluations and training section for staff.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Created Customer Mania team building activities to engage staff in up-selling to meet revenue targets and give excellent service to guest that they will visit us again.
Previous Working Status:
I started my job carrier with Pizza hut Pakistan from 23 May 1998 to 5th November 2007 at different Positions. Started from Kitchen Asst then promoted CSR then Shift Supervisor after that promoted as a Trainee Manager and then Shift Manager:
Job Description in Pizza Hut
On next page
Owns responsibility as trainer developing customer mania culture and champion’s behavior in team
Contribute to Associate and Shift leader performance appraisals.
Conduct Daily feedback sessions with the team.
Contribute to the retention of the team.
Strong organizational skills and ability to multi-tasks.
Maintaining high standards of quality control, Hygiene, and health & safety.
Checking stock level and ordering supplies.
Perform other duty as assigned by the management on daily, weekly and monthly.
Reinforcing the team to follow all the primary and secondary responsibility on day to day basis to make sure all the internal, brand and external audits are achieving high score all the time.
Preparing cash drawer and providing petty cash required.
Ensuring all employees adore to the company policy and procedure.
Actively Participating team training and making sure most of them are cross trained on multiple stations.
Create and executing plans for sales, profit and staff development.
Work with Metro Cash & Carry as Assistant Department Manager then permuted department Manager from 5th November 2007 to 25th October2010.
Job Description
Stock Ordering.
Check the quantity and quality of product to run smooth operation.
Stock inventory
Staff Duty Schedule and there training.
I also work with Paresa’s Gourmet Restaurant Sheikh Zahid Road City Tower 1as Restaurant Supervisor from January 2011 to January 2013.
Job Description
Staff Training.
Making Enough Prep that we can run smooth operation.
Check the product quality trough the method of FIFO and expiry date.
Making fallow up with guest to check there satisfaction.
Taking the order throw Take Away Delivery and Dining.
Collecting Customer Data for there’s feedback and keep them aware about our new lounge product and offers.
Check the restaurant cleanliness and maintenance of Restaurant.
I also work with Bash Mankous Restaurant in business bay executive tower in Food Court as a chef cum Supervisor from June 2013 to December 2015.
Job Description
Making Pizza Dough and Mankash Dough.
.Making Pizza Manakash Fatyar and Salads.
Staff Training.
Making Enough Prep that we can run smooth operation.
Check the product quality trough the method of FIFO and expiry date.
Making fallow up with guest to check there satisfaction.
Taking the order throw Take Away Delivery and Dining.
Collecting Customer Data for there’s feedback and keep them aware about our new lounge product and offers.
Updating staff attendance and leave record.
Customer services:
Effective communication skills.
Handle’s customer queries and complaints
Collecting customer feedback for better service and there implementation.
Communication Skills:
Owns positive and convincing skills in communication
Have knowledge extensive techniques of telephonic and face to face conversation.
Have soft and positive approach in listening and responding to handling clients.
Training In charge:
Also owns responsibility as trainer of different unit n different cities to developing customer mania culture in team.
Developing champion’s behavior in team.
Cash/Inventory Controls and Audit:
Opening and closing procedures of cash and keeping record of daily, weekly and monthly sales.
Marinating stock and inventory controls in unit.
Implementation of food cost controls to control the cost of sale.
Achievement:
Expert award in production & customer services.
Achievement award in 100% customer satisfaction.
Satisfied in developing champion training programs.
Gold Expert.
LAS...Leading A Shift.
I also passed PIC Level 3 in supervising Food Safety Catering as per Dubai Municipality requirements.
Computer’s Skills
Window XP; Working knowledge of files and folders.
MS Word; Expert.
MS Excel; Worked on several spreadsheets to enter data and ascertain result.
Power Point and Basic Working knowledge.
Internet; Experienced in the Internet and E-Mail.
Qualification:
Graduation.
Language. Urdu English Arabic
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