Customer Service Professional Experience

Sherry Kusiak

***** ****** **., ******* ** *****, 407-***-****,acz8tv@r.postjobfree.com

Objective

Currently seeking a position change in an office setting available to me with a stable company

Education

High School Graduate

2 years College targeting computer programming skills and practical applications Current All Lines Adjuster 620 License State of Florida

Summary of Qualification

Self-motivated, quick learner, skilled professional, excellent customer service, good written and oral communication skills, productive and efficient work habits, work effectively within a team as well as independently

Proficient in Microsoft Office Suite, Paperless and Conventional Environment, Subrogation E- Hub, Arbitration Forums, Guidewire Claim Center, AIM, I-Synergy, Riskmaster, Laserfiche, NICB and ISO Claim Search.

Professional Experience

Florida League of Cities, Inc. Orlando, FL

Claim Adjuster November 2015-current

Municipalities property damage and general liability claims, investigate, negotiate and settle liability, settle total losses, process letters, process payments, setup appraisal assignments, prepare, submit, review and pay subrogation demands

Johns Eastern Company, Inc. Maitland, FL

Claim Adjuster / TPA February 2014-October 2015

Third Party property damage & general liability claims, investigate, negotiate and settle liability, settle total losses, process letters, process payments, setup appraisal assignments, prepare, submit, review and pay subrogation demands

Amica Mutual Insurance Company Orlando, FL

Claims Representative April 2005-September 2013

Personal auto and homeowner claims, input first notice of loss reports, investigate, negotiate and settle liability, settle total losses, setup appraisal assignments, order police reports, prepare, submit, review and pay subrogation demand, process letter, process payments, counter-offer, prepare and submit arbitration demands through online hub

.

Explorer Insurance Company Lake Mary, FL

Claims Department Secretary Sept 2000-April 2005

Input first notice of loss reports, dispatch staff appraiser’s, stamped and indexed incoming mail, prepared outgoing mail, hand keyed (HCFA1500) medical invoices into database, processed PD & PIP/MP payments, setup appraisal assignments, ordered office supplies, reconcile weekly and month end reports for the claims department.

State Farm Mutual Insurance Company Orlando, FL

Claims Department Secretary December 1995-Sept 2000

Mail and file room duties, secretarial duties, switchboard

Assisted claim representatives, handled incoming calls, processed payments and letters.

References – provided upon request

Contact this candidate