Director, IT, Enterprise Solution

NANDITA SAIGAL

*** **** **** ***

Collegeville, PA 19426 *************@*****.*** (C) 610-***-****

SENIOR INFORMATION TECHNOLOGY EXECUTIVE

Enterprise Application Architecture • Application Development • Technology Strategy • Integration Award-winning record of success in managing from strategy to execution of complex projects in IT, innovation, and solution design as a strategic advisor and partner to CTOs and CIOs/VPs. Special expertise in large-scale ORACLE ERP system implementation & integration, enterprise application architecture, software development,mobility & cloud computing technologies to improve customer experience, service delivery, and productivity. Excel at streamlining operations, consolidating systems, data migrations / conversions and facilitating business transformation. Core competencies include:

Enterprise Application Architecture Application Development & Integration

Strategic Planning & Delivery Budget Planning & Cost Control

System Implementation & Migration Vendor Management & Negotiations

Mobility & Cloud Computing Business & Technology Alignment PROFESSIONAL EXPERIENCE

RICOH USA Inc, Malvern, PA 2001 – Present

Director, IT: Enterprise Application Architecture & Development (2014-present) Assumed additional responsibility to oversee application development and application security architecture for this global printing, imaging, and document management solution provider’s U.S. operations. Administer $20M in budgets, leading a team of 300. Lead the execution of transformation from a product- centric to a services-led business model while reducing costs and improving quality. Lead the design and delivery of enterprise solutions for all business units HR, Supply Chain, Customer Service, Sales, Finance, Legal, and Marketing. Guide the creation of a centralized horizontal IT architecture team, manage SDLCs, established application roadmap, cloud solution, vendor management, mobile app development, and application rationalization. Carry out contract management, bidding, and price negotiations and managed 20-plus vendor relationships, including Oracle, Salesforce.com, and Infosys.

Reduced system complexity 15% and customization costs 30% by managing a 15TB enterprise ERP upgrade in less than a year that included 60+ modules as well tokenization of credit cards.

Improved productivity 4% and response times 45%, while saving $15M over 3 years, by creating more efficient routes for field technicians, through the implementation of ORACLE cloud-based mobile field service and route optimization solution.

Delivered $15M in annualized savings and improved first call closure rates by consolidating Services Help Desk into a single cloud-based tool integrated with ERP.

Led the migration of Lotus Notes applications to SharePoint and created a migration methodology and framework adopted by all regions globally.

Produced $15M in annualized savings by directing an ERP migration and consolidation for a $300M Ricoh business unit and a $50M business unit.

Delivered over $3.6M in savings by implementing mobile supply chain D&A solution and achieved

$1.5M in savings by migrating legacy mainframe parts ERP systems to Oracle EBS.

Contributed to 24% services growth for enterprise services delivery team by implementing CA’s Clarity cloud-based solution integrated with backend ERP for professional services automation.

Reduced data recovery from 72 hours to 2 hours by architecting a standby EBS suite in the disaster recovery facility and automating mobile device management system for 5,000+ technicians.

Guided a complete website redesign and implemented a mobile responsive UI web content management system and new search engine using SiteCore for Web Content Management. Nandita Saigal • Page 2 of 3

Director, Enterprise Application Architecture & Design (2010-2014) Selected to lead newly formed centralized application architecture and design team, charged with developing the EA for applications following the merger of Ricoh Americas and IKON Office Solutions. Administer $10M budget, leading team of 125. Developed enterprise standards, technology architecture, technology evaluation, standard SDLC processes & EAI framework. Work with HR to create job descriptions, goals, and compensation levels for architects & design team. Provide strategic consulting for IT executives and officers. Spearhead the development of the corporate enterprise mobility and social collaboration strategies.

Eliminated $60M in expenses, streamlined the application portfolio, and led execution of 5-year systems integration plan by implementing best-of-breed technologies, consolidating ERP applications, and linking back office ERP tools with front office CRM systems. Achieved the goal on time on budget with 99.5% accuracy in data migration and conversions.

Saved $10M by consolidating 30,000 employees into a single HRIS system that included performance management, learning management, and a standard transformation and loading tool.

Delivered $20M in savings by deploying a unified mobile field service platform for 6,000 technicians.

Improved sales productivity and saved $3M by implementing Salesforce.com CRM and leading sales force automation efforts for a team of 4,500 sales professionals.

Dramatically increased sales efficiency and grew margins 4% by leading the development of a central CPQ system in Oracle EBS integrated with the Salesforce.com.

Enabled the re-assignment of 55 FTEs by producing a state-of-the-art digital eCommerce platform.

Decreased product launch times 50% by delivering an Enterprise Social Collaboration platform

Created a state-of-the-art customer-facing self service mobile app. Enterprise Applications Technical Lead (2007-2010) Led EBS upgrade, development, porting, customization, and testing/stress testing. Formulate standards for software installation, configuration, and deployment, technology evaluation, and technology architecture. Created a standard methodology to upgrade and customize out-of-the-box applications and maintenance of in-house applications. Supervise 80 onshore and offshore contractors. Manage the development of a centralized code repository and customization framework.

Completed the nationwide rollout of ORACLE ERP system for 20K users & mobile enabled system well integrated with ERP for 5K field service technicians, reducing SG&A from 34% to 28%.

Directed projects to improve IT competency centers, standardize procedures, consolidate systems, create vendor strategies, and improve PCI compliance.

Streamlined back office functions 20% by deploying an EDI/B2B framework to automate transactions.

Saved $2.5M per year by guiding the implementation of an ORACLE warehouse & transportation management system that improved inventory control, decreased shrinkage, and increased efficiency.

Recommended & managed a centralized QA team and test automation for enterprise-wide projects. Advisory Application DBA & Architect (2005-2007)

Provide strategies for Oracle e-Business suite maintenance, and expansion. Work with IT executives on application roadmaps. Lead implementation of several EBS modules including identification of gaps and developing customizations for improving back office efficiencies. Assist with the creation of competency centers and dedicated support and operations teams. Instrumental in defining processes and automation for enterprise release management process.

Saved more than $45M by migrating 7 legacy systems into a centralized Oracle 11i solution.

Reduced costs 30% by creating effective operational procedures for Tier 1 Oracle EBS support.

Improved contract management issues by optimizing data entry screens increasing productivity by 200% and increased billing accuracy by streamlining workflow. Senior Apps DBA, IKON Office Solutions (2001-2005) Manage more than 15 production Oracle databases and 30-plus non-production instances. Lead DBA reporting to Director IT responsible in setting foundation for Oracle EBS including, nation-wide conversion legacy systems to Oracle 11i.

CAREER NOTES: Previously held the positions of Senior DBA at Harcourt Brace Assessment Systems and Business Analyst/Principal Analyst at Tata Consultancy Services. EDUCATION

Bachelor of Engineering in Electronics, with Distinction, University of Mumbai, India ADDITIONAL INFORMATION

Training: Multiple Oracle certifications and training, Harvard Business Executive program Affiliations: Oracle Certified Personnel, Oracle SOA CAB, Oracle Mobile CAB Council Publications & Presentations: Complete list available on request Languages: English, French, Hindi

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