Manager Administrative Assistant

MICHAEL LUONG

San Francisco, CA • 415-***-**** • acz8qr@r.postjobfree.com

PROFESSIONAL SUMMARY

Dedicated and resourceful Human Resource coordinator focused on developing efficient processes using knowledge gained from a rapidly growing company. Solid problem-solving skills and the drive to deliver impactful solutions. Self-starter and willing to pitch in to tackle any project. EXPERIENCE

Talent Acquisition Program Specialist 11/2015 - Present Workday - Pleasanton, California

• Support Workday’s Talent Marketing and Branding team, with focus on the Employee Referral Program

• Process and validate a high volume of employee referrals daily (40+ per day)

• Track referral candidates, push for feedback on disqualifications to ensure quality experience for the candidate and recruiter

• Completed reviews of an immense backlog of referrals ahead of the deadline upon joining the team

• Accurately review and manually entered resume information for each referral candidate

• Manage a high volume of employee inquiries through ServiceNow ticketing system and provide customer support, identifying, resolving and/or flagging multiple ranges of issues that arise

• Pre-screen all referral resumes prior to sending to recruiters for consideration

• Help set-up and engage with prospective candidates in many campaign events (Hackathons, Girl Geek)

• Handled Talent Acquisition event and membership expenses (LinkedIn, TMP WorldWide, and etc)

• Generate audit report for recruiters and monitor referral candidate SLA compliance

• Map referral candidates to proper positions based on suggested areas of interest, skills, and experience Administrative Assistant and Visa Agent 08/2014 - 10/2015 China Visa Service Center (CVSC) - San Francisco, CA

• Helped multiple clients per day in person, by email, or phone on the process for applying for a Visa

• Created daily detailed expense reports and requests for capital expenditures

• Ordered and distributed office supplies while adhering to a fixed office budget while managing organization/upkeep

• Answered and managed a high volume of incoming/outgoing calls while recording accurate messages

• Submitted time-sensitive and highly confidential documents personally in a high stress environment

• Accurately transcribed and translated client visa rejection reasons

• Maintained a healthy relationship between the consulate and CVSC Production Manager 08/2002 - 11/2010

SiteScan - San Francisco, CA

• Achievement: Promoted to Production Manager (2005) from Production Assistant position

• Ensured deliverables were within budget, on schedule, and of superior quality

• Trained and supported users during new system implementations and upgrades

• Ensured that team member responsibilities were defined and understood

• Monitored ongoing expenses relative to budget projections

• Tracked departmental output and provided guidance, direction, and authorization to execute plans SKILLS

Technical: • Adobe Illustrator, Photoshop, InDesign • Microsoft/Google Office proficiency • Mac OS and Windows • ServiceNow • Workday

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