Manager Customer Service
Resume:
Max Burnett
El Cajon, CA 92020 US
Day Phone: 619/562/2795 - Ext:
Mobile: 619/248/9186 - Ext:
Email: acz8ps@r.postjobfree.com
Availability:
Job Type: Permanent, Temporary, Term, Detail, Seasonal, Summer, Presidential Management Fellows, Recent Graduates, Multiple Appointment Types, Intermittent, Internships, Telework
Work Schedule: Full-Time, Part-Time, Shift Work, Intermittent, Job Sharing, and Multiple Schedules
Desired locations:
United States - CA - San Diego County United States - CA - El Cajon United States - CA - La JollaUnited States - CA - Chula Vista United States - CA - Point Loma Complex, San Diego United States - CA - Oceanside Work Experience:
Scripps Green Hospital
10666 N. Torrey Pines Rd
La Jolla, CA 92037 United States
06/2010 - Present
Hours per week: 5
Patient Advocate
Duties, Accomplishments and Related Skills:
Participate in monthly progress meetings about the process of a transplant with new patients who are scheduled for transplants. Answer patient’s questions, address concerns and provide added information about the transplant process based on personal experience. Conduct group presentations to groups of 30 prospective transplant patients, to discuss the entire transplant operation process from beginning of phase through recuperation.
Supervisor: Mr. Robert 858-***-****)
Okay to contact this Supervisor: Yes
San Diego Elks National Veterans Commission
7430 Jackson Drive
San Diego, CA 92119 United States
06/1995 - Present
Hours per week: 30
Vice President
Duties, Accomplishments and Related Skills:
Co-facilitate outreach and social events for Veterans at La Jolla Medical Center. Visit psych ward and provide recreation and complimentary gifts to wounded veterans. Conduct fundraising for underprivileged children to receive therapeutic assistance within San Diego County.
Supervisor: Michael Bradshaw 619-***-****)
Okay to contact this Supervisor: Yes
Department of Veterans Affairs
8810 Rio San Diego Drive
San Diego, CA 92108 United States
06/2015 - 08/2016
Salary: 10.00 USD Per Hour
Hours per week: 25
Medical Support Assistant Work Study
Duties, Accomplishments and Related Skills:
Administrative Duties: First point of contact at the clinic. Checked-in patients at the front desk. Answer incoming calls and fielded questions or transferred patient to appropriate personnel.
Office Automation: Operated computer software and office equipment, including copier machine, facsimile machine, desktop computer, and proprietary scheduling software.
Clinic Procedures and Regulations: Scrubbed each Physicians schedule to gather all information about each patient on a daily basis. Scheduled appointments for patients return visits and lab work being done and entered into the medical database.
Oral and written communication: Communicated via telephone with clients to reschedule clinic appointments for no shows. All communications conducted in accordance with the rules, regulations, and procedures as set forth by the VA. Supervisor: Lynne Joyne 858-***-****)
Okay to contact this Supervisor: Yes
Barnett’s & Jolar
6930 University Avenue
San Diego, CA 92115 United States
07/2002 - 08/2009
Salary: 6,500.00 USD Per Month
Hours per week: 65
General Manager
Duties, Accomplishments and Related Skills:
Opened and closed store, handled customer service issues, and oversaw cash control.
Supervised merchandising and promotions efforts.
Hired, trained, and supervised twelve sales associates daily. Maintained inventory levels, ordered merchandise, and independently tracked all special orders
Provided exceptional customer services to high end consumers, regularly including direct email and phone contact, and relationship building. Supervisor: Peter Luster 619-***-****)
Okay to contact this Supervisor: Yes
Presidential Limousine
State Street
San Diego, CA 92110 United States
02/1997 - 01/2002
Salary: 10.00 USD Per Hour
Hours per week: 75
Limousine Driver
Duties, Accomplishments and Related Skills:
Drove cars and buses over particular routes to the local ends with a view to help the passengers reach their destinations on time
Helped the passengers to enter and exit the vehicle and arrange their luggage’s in an appropriate manner
Collected cash fares and tickets
As per the need, reported crucial incidents such as accidents and delays Adhered to the local traffic rules and governmental driving laws Supervisor: Dave Rogers 619-***-****)
Okay to contact this Supervisor: Yes
Arco AM/PM Convenient Service Center
Main Street and Mollison
El Cajon, CA 92020 United States
11/1994 - 03/1997
Salary: 14.50 USD Per Hour
Hours per week: 60
Manager
Duties, Accomplishments and Related Skills:
Hired, trained, and supervised staff of fourteen serving customers of grocery convenience store.
Provided exceptional customer services to high end consumers, regularly including direct email and phone contact, and relationship building. Tallied daily receipts and made bank deposits.
Maintained inventory levels, monitored merchandise, provided feedback to owner/buyer regarding trends and need for reorders. Carl’s Jr.
Front Street
Sacramento, CA 95814 United States
05/1990 - 08/1994
Salary: 16.75 USD Per Hour
Hours per week: 60
Manager
Duties, Accomplishments and Related Skills:
Work cashiers, receive and process cash or credit payment. Greet customers and ascertain what each customer wants or needs. Minor cleaning, sweeping and mopping the lobby.
Know how to prevent or handle unexpected situations by staying calm and listening to what the customer needs or wants.
Restocking the merchandise and organizing it neatly. Multitasking efficiently, keeping a fast pace with satisfactory service. Positon and manage staff
Count cash for daily sales and make bank deposits
A-1 Chemical and Supply Company
1197 Greg Street
Sparks, NV 89431 United States
06/1987 - 02/1990
Salary: 12.50 USD Per Hour
Hours per week: 40
Office Manager
Duties, Accomplishments and Related Skills:
Manage all operations of the office; identify and plan for the changing needs of the company
Recruit, hire and manage administrative staff; handle disciplinary issues as they arise
Perform annual reviews and compensation recommendations; maintain personnel records
Create and implement personnel policies; track vacation/sick time; ensure staff coverage
Administer benefits
Coordinate meetings, firm events/outings and client receptions Facilities Manager; oversee the maintenance/alteration of office space and equipment
United States Navy
Pearl Harbor Naval Base
Pearl City, HI 96782 United States
09/1985 - 06/1987
Salary: 900.00 USD Per Month
Hours per week: 40
Master of Arms
Duties, Accomplishments and Related Skills:
Performed antiterrorism, force protection, physical security, and law enforcement duties on land and at sea.
Education:
California College of San Diego San Diego, CA United States Bachelor's Degree 08/2016
GPA: 3.69 of a maximum 4.0
Major: Healthcare Administration
Relevant Coursework, Licenses and Certifications:
• Healthcare and Medical Billing
• Healthcare Policy and Economics
• Healthcare Finance Knowledge
• Organized in Office Procedures and Scheduling
• Microsoft Office
• Administrative Skills
• Computer Skills in Computerized Medical Administration
• Principles of Health and Disease
• Medical Terminology
• HMO Management
• Long-term Care Administration
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