Manager Project
Resume:
Jason Co, CSM
Santa Clara, CA, ****4
acz8p9@r.postjobfree.com
Cell #: 408-***-****
www.linkedin.com/in/jasonco
Professional Summary
Results-driven Manager with well-rounded experience in team/project/portfolio management, partner management, tactical implementation and budget responsibilities. I have 18 years project/program/people management experience focused on leading complex software development, utilizing Agile and Waterfall methodologies. I possess a technical mindset with strong business acumen. I am critical path focused and excellent in building teams, partnering with clients, multiple business units and stakeholder in order to deliver projects on time and in budget.
Key Qualifications
Revenue management and generation
Negotiation and persuasion
Team building and leadership
Client and partner management
Agile (SCRUM, XP)
Traditional Waterfall
Project planning, tracking and reporting
Scope and requirements definition
Resource planning and alignment
Process change and improvement
Problem assessment and analysis
Attention to detail
Oral and written communication
Military
United States Air Force, 1990 to 1994 (Honorable Discharge)
Certifications
Certified ScrumMaster (CSM), Certified 2011
Siebel 2000, Certified (2001)
Remedy 4.x (RAC), Certified 2000
Work Experience
Director of Professional Services, Ooyala, June 2013 to March 2017
• Managed the Solution Architects, Program Management and Customer Success teams (15 direct reports)
• Measured, Monitored and improved customer satisfaction with delivered services
• Delivered professional services so customers may deploy, integrate, and launch OTT solutions/services
• Grew the Services team to deliver targeted revenues on a quarterly basis (Responsible for 7m annual revenue)
• Modified, updated and created necessary processes for smooth, repeatable and reliable operations
• Served as the primary escalation point for regional and global Professional Services client issues
• Managed and served as a mentor to program managers, customer success and solution architects
• Partnered with sales to present Professional Services solutions offering to potential customers
Manager of Engineering Programs, iPass, Inc, April 2011 to February 2013
• Responsible and accountable for 5m annual revenue delivering custom solutions for large telecom clients
• Built credibility, established rapport, and maintained communication with clients and internal stakeholders.
• Defined and initiated agile projects, and assigned project managers to manage schedule, and performance of projects
• Maintained continuous alignment of programs scope and modified programs to enhance effectiveness.
• Coached, mentored and lead personnel within a technical team environment.
• Presented weekly dashboard reports on projects, future opportunities and client issues to C-level staff.
• Directly managed project managers and the technical publications team. (5 direct reports)
Program Manager, Gracenote, September 2010 to April 2011 (Contractor)
• Developed project plans, gathered requirements, identified issues, approach for digital media projects.
• Managed vendor relationships including negotiation and controlling contracts.
• Implemented and managed project changes and interventions.
• Maintained communication with project stakeholders and managed expectations.
• Developed and presented status reports on project progress on a daily/weekly basis to project teams and C-level staff.
Sr. Project Manager, Tomax Corp., August 2008 to July 2010
• Responsible for planning and coordination of all development resources and implementation of POS systems for major retailers across the US.
• Lead efforts to define and gather business and product requirements.
• Managed and performed the creation of Statement of Work (SOW) to secure new and follow-on work.
• Proactively managed transition of client from implementation to support.
• Created and managed all project documentation within an agile environment.
• Responsible for the development of new services and licensed business opportunities.
Product Implementation Manager, OpSource, November 2007 to May 2008
• Developed the business case and lead efforts to implement a data center automation tool.
• Managed budget to allocate overall cost estimate to individual tasks.
• Produced/presented project status reports, managed the team and resolved day-to-day issues.
Director, Information Technology, Vitria, August 2005 to July 2007
• Responsible for program management and day-to-day IT operation activities.
• Managed a 12 person team of system admins, database admins and web developers.
• Mentored staff on agile methodology and consulting excellence and encouraged best practice.
• Managed global IT budget, vendors and contract negotiation.
• Proactively managed systems development, implementation and risk via the use of SDLC.
Product Manager, Overstock.com, March 2005 to August 2005
• Responsible for overall accountability for planning and directing project/product management activities.
• Managed communication and coordination of project tasks with development, support, marketing and vendors.
• Prepared and delivered status reporting on project progress and results with project teams and C-level staff.
IT Project Manager, Sento Corp November 2003 to October 2004
• Provided project turn-around expertise with emphasis on regaining customer confidence.
• Responsible for staff/account management and prioritization and forecasting.
• Provided delivery management to ensure customer satisfaction and reference-ability
• Developed project plans and assumed responsibility for project profit and loss.
• Monitored project activities and advised staff of issues due to resource availability.
Director, Project Management, eProcurer, LLC, June 2001 to November 2003
• Managed programs through all phases of development.
• Planned and schedule project timelines and milestones.
• Solved critical issues in a time-sensitive environment.
• Defined and controlled project budgets of up to $1 million.
• Contributed to overall process management and improvement initiatives.
• Responsible for management and creation of Statement of Work (SOW).
• Worked with clients to coordinate project system testing, implementation and support.
• Assembled and directed project teams of up to 25 members.
IT Project Manager, PurchasePro.com, January 2001 to June 2001
• Provided project management development, testing and deployment of Siebel 2000.
• Lead requirements definition and gathering.
• Negotiated contract terms and timelines with Siebel.
• Responsible for creation and delivery of project plans and project budget.
IT Project Manager, BellMicro Products, December 1999 to January 2001
• Managed the implementation of Remedy 4.x.
• Responsible for project schedule and budget.
• Provided daily and weekly reports to cross-functional teams and C-level staff.
Professional Affiliations: SCRUM Alliance, Member since 2011
References available upon request
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