Joseph C Barnick

Overview Skills:

**+ years’ experience in the IT services support field. 15+ Years managing onsite deskside support teams.

I lead and manage Data Centers, successfully managed Data Center moves & Data Center consolidation.

Performed Server installations, Re-platform, replacement and VM conversions/installations.

Executed multimillion dollar Data Center upgrades, network upgrades, application upgrades & Re-Platforming

Have been either the onsite focal and manager for IT services support for over the last 15 Years.

Worked with or as the PM for the Items list for each company.

I have successfully managed multiple workstation replacement rollouts and application rollouts.

PM and lead for many workstation projects on OS Upgrades, application upgrades and new installations.

IT Manager of support teams for the over 15 years on multiple accounts while working for IBM. Including managing multiple teams for project implementations.

Experience in running Problem management, Root cause analysis, Issue review and reporting.

Anyone who has ever performed anything in IT “Knows” Change and Task Management.

Experience:

07/2014 – Present> Personal Accounting Services Inc. Taylor, MI - Project + DataCenter + IT Support Manager:

Data Center Setup Implementation, working with network teams, facility maintenance, safety and security teams, Server and Applications Teams under all aspects on Space Power, Cooling, Ventilation, Fire Suppression System, Then Rack Space, Wire and Line Management including Distribution for all lines from d-mark to Routers to core Switches then back out to all Facility IDF locations. Also, I have dealt with Data Center Moves from location within Campus to another, Plus Data Reorganization including consolidation.

Currently support and use MS Azure Services, Office365, Exchange Online.

Implemented Migration from Exchange to Office 365, Integrated Microsoft Azure, Azure Rights Management, Azure Cloud, Onsite Backup Services on Azure, Office365& Office suits, Activity Directory Sync. I have Used Oracle, Sap, Altiris, WMS, CMS, Timetrex, Kronos, ADP, and many IT Ticketing systems.

Microsoft Applications, Operating Systems (MSDOS3.1 through Server2016), MS-Azure, Office 365, Exchange, Project, etc.…

Data Center Manager/ EUS Manager / Root Cause Reporting Manager/ Team Trainer Motivator, Data Center Manager for Integration for all tears of support. Intel, Microsoft, UNIX, Linux, Networking, Applications, Facilities and Vendors. Manager of onsite and offsite EUS/ (End User Services) Helpdesk/Call Center, Deskside Support Services. Project manager for all work, changes, root cause, solutions and facilities. Manager for root cause reporting, validating all tears provide proper explanation of changes, advancements, solutions and issues providing the benefits and solutions to the executives and management. Responsible for following up on all groups providing proper and detailed information is extracted from each specific support group. Managing and oversee complete lifecycle of all events, systems, networking, applications within the data center and offsite/cloud based. Expect to always research and learn what I am supporting and where we can take it tomorrow.

2008 -2014> IBM for GAP Inc. Fresno, CA, Data Center Manager. Project Manager. Onsite Support Manager:

Data Center and All IDF Floor Cisco Network Appliance Replacement project in 2 Distribution Centers.

WMS rollouts, Workstation Refreshes, Kronos Hardware installs, SAP Upgrades,

Crisplant Conveyor Systems Rollout and Mathew Conveyor System Upgrades,

5000 Employee Deskside Support 95% Microsoft Products Support 3 % Unix/Linux or propriety OS’s like QNX, Android, Apple,

Word, Excel, Access, Power Point, SharePoint, Sage,

Support Applications were Service Manager, Manage Now.

VOIP on Cisco phones covering support installations and service.

All Hardware and software installs and Level II and III Support.

Executed Changes switching common tasks to inhouse during a Crisplant Project, we perform the Software Upgrades on our workstations instead of the vendor saving 38K dollars on that project.

Implement an F5 USB easy button when an issue was brought to my Attention-Distribution center works when completing a packed order F5 would complete F6 Cancels so Software rewrite to solve was 28K F5 Easy Button 2.5K for me to implement.

Implementing Level II and III supports from my specific group Eliminating separate contracts that would have normally been from 2 separate groups and or multiple vendors, saving GAP and PERSONAL Accounting Services Thousands on the On-Call Support Level III contracts.

Datacenter UPS and Generator Installations,

Multimillion dollar Data Center Core Switch Replacements / Upgrades, Copper replaced by Fiber Installations.

My team performed multiple server installations, re-platform, replacement and VM conversions/installations.

2006-2008> IBM for Dow Inc. Auburn Hills, MI - Two Facility Onsite Support:

Performed workstation replacement projects,

Enterprise software upgrades, provided enterprise printer support,

Supported automated System and Network security along with regulated automated system & software updates.

Word, Excel, Access, Power Point, SharePoint, and all out of box Application Support, Service Manager, VOIP on Cisco Phones.

All Hardware and software installs and Level II and III Support.

Hands Eyes and Feet for all other support groups.

1995-2006> IBM for Comau-Pico Southfield, MI - DataCenter Support. Project Manager. Onsite Support Manager:

Data Center and All IDF Floor Cisco Network Appliance Replacement project throughout 8 locations in Michigan.

WMS rollouts, Workstation Refreshes, Kronos Hardware installs, SAP Upgrades, Rockwell and Allen Bradley Software Rollout,

6000 Employee Deskside Support 98% Microsoft Products Support 1 % Unix/Linux or propriety OS’s like Android, Apple, also all Word, Excel, Access, Power Point, SharePoint, Oracle, SAP and others.

Support applications were Service Manager, Manage Now, HelpNow.

VOIP on Cisco Phones. Analog Phones

All Hardware and software installs and Level II and III Support.

I Discovered I could rewrite Workstation BIOS EPROM When Extreme Virus Hit the Company so that machines did not have to be replaced 2300 Workstation were Impacted.

Executed Changes so that Hardware support tasks can be provided by level II support brought inhouse eliminating additional support groups or outside vendors.

Many series of OS and Application Upgrades or Replacements on our servers and workstations as Applications progressed.

Datacenter UPS and Generator Installations, Multimillion dollar Data Center Core Switch Replacements / Upgrades, Copper replaced by Fiber Installations. My teams have performed multiple Server installations, Re-platform, Replacement and VM conversions/installations. Multimillion dollar application Upgrades / Re-Platforming.

1991 – 1994> Army. Reserves 1991 - 1994 Power Generation Specialist, Acting Sargent.

1986 – 1994> U.S. Army. Active Duty, Desert Shield, Desert Storm 1990 through 1991

Roles & Responsibilities:

Working directly with the business executives and all vendors cover issues, updates, upgrades and outages. Coordinate through Outlook and Conference calls with Vendors and Application Specialists to see to it that all items are addressed or get addressed as to meeting or exceeding SLA’s/SLO’s.

During the career, Used: Microsoft DOS 2.# through Windows Server 2016, Office Suites, Azure, and Many More + Executive Management tools, Project Management. Warehouse Management Systems (WMS), Crisplant and Mathew Conveyor’s Applications, Motorola RF Hardware Scanners, Zebra Hip Printers, Fixed mount Barcode scanners and many others that were specific to each vendor/client supported.

Through those tools providing support and reporting on technical and security related incidents, change management and problem tickets reducing rework. Identifying items before they become critical.

Worked through all teams of support and service providers for continued process and service improvement plans so we can continually strive on operational efficiency and security.

With proper follow-up and root cause analysis defined new use cases and reporting on the day to day operations.

Monitor the status of IT ticket queues to ensure SLA are met and that service quality is at its best. By monitoring we are watching out for any trends in ticket similarity or areas that are starting to show breakdowns, then addressing the root cause and what needs to be changed or Implemented before it is a critical issue.

On any critical incident, I monitor, investigate and report the root cause and current solution. I call out if this is a temporary solution until a change/maintenance window can be obtained otherwise the resolution implemented is permanent and why.

Work through all other groups assuring we create, maintain and upgrade security as a daily activity for smooth safe / secure operations.

Through Business Contacts, TechNet’s and Security Sites, the teams and I require proactively performing research on / for the latest security vulnerabilities and threats to evaluate all of them in relation to our organization and implement everywhere applicable.

As a project manager to either perform or oversee the projects throughout IT from the simple workstation rollouts to multimillion dollar server/application or appliance replacement/re-platform.

Skills & Abilities:

IT Management, Team Lead, Onsite Focal, Project Management, Vendor Management Problem and Ticket management.

Root causes analysis, review reporting, submitting, validating, reviewing, planning for change and ticket management. Including creating, monitoring and follow-up for the problem and issue ticketing systems.

I work directly with the business executives and all vendors cover issues, updates, upgrades and outages.

I coordinate through Outlook and Conference calls with All support teams and vendors covering anything IT regardless of the items being hardware or software related.

Met or exceeding SLA’s/SLO’s.

MY expectation is anyone who has ever worked in IT should know change and task management is critical.

I have supported and used: Microsoft DOS 2. # through Windows Server 2016, Microsoft Office Pro Suites, Microsoft Azure, Executive Management tools, Project Management. Warehouse Management Systems (WMS), Crisplant and Mathew Conveyor’s Applications, Motorola RF Hardware Scanners, Zebra Hip Printers, Fixed mount Barcode scanners and many others that were specific to each vendor/client supported.

Managing the team that provide support, perform reporting on all technical, security related incidents, change management and problem tickets.

Instilling into my team the importance of identifying items before they become critical.

I work through all teams of support and service providers for continued process and service improvement plans so we can continually strive on operational efficiency and security. With proper follow-up and root cause analysis,

Define new use cases and reporting on the day to day operations.

I monitor the status of IT ticket queues to ensure SLA are met and that service quality is at its best. By monitoring we are watching out for any trends in ticket similarity or areas that are starting to show breakdowns, then addressing the root cause and what needs to be changed or Implemented before it is a critical issue.

On any critical incident, I monitor, investigate and report the root cause and current solution. I call out if this is a temporary solution until a change/maintenance window can be obtained otherwise the resolution implemented is permanent and why.

I work through all other groups assuring we create, maintain and upgrade security as a daily activity for smooth safe / secure operations.

Through Business Contacts, TechNet’s and Security Sites, the teams and I require proactively performing research on / for the latest security vulnerabilities and threats to evaluate all of them in relation to our organization and implement everywhere applicable.

I am the project manager to either perform or oversee the projects throughout IT from the simple workstation rollouts to multimillion dollar server/application or appliance replacement/re-platform.

Education: 1995 - Present: 1000’s of courses between Microsoft Virtual Academy, IBM and 3rd Party Online Education.

Microsoft DOS 2.# through Windows Server 2016.

Microsoft Office Professional Suites.

Microsoft Azure, and Many More

Executive Management, IT Services, Business Module of IT Infrastructure,

Customer Integration of IT Services and Support.

People Management through Leadership, Project Management.

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