Customer Service Manager
Resume:
Sholagbade Gbadamoshi
**** ******* ***, ******** **** MD, 21043,
acz8ip@r.postjobfree.com
OBJECTIVE
To work in a challenging environment where I will be able to explore and utilize my skills and knowledge to make significant contributions to the organization personal and professional growth.
Education: Higher National Diploma in Accounting, Federal Polytechnic Oko, Nigeria, 1996-1998 .
Certification: Oracle Database SQL Fundamentals 1.
Skills:
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
Word processing and data entry skills and Database management skills.
Ability to analyze and interpret financial data and prepare financial reports, statements and projections.
Ability to make administrative and procedural decisions and judgments on sensitive and confidential issues.
Knowledge of finance, accounting, budgeting, and cost control procedures.
Ability to supervise and train assigned staff including organizing, prioritizing, and scheduling work assignments.
Professional Experience:
Clean Community and Nanny Service, Baltimore MD, August 2016 – Present
Staff Coordinator/Administrator
Responsible for providing administrative support to all staff for a smooth operation of the organization.
Coordinating & implementing office services such as faxing, photocopying, maintaining supplies and equipment.
Working with other staff to assist in ordering and tracking office supplies and equipment.
Providing general customer service to Client and their families
Collect payments in full or assisted with financial arrangements as needed
Scheduling, monitoring appointment and made changes if required.
Resolving administrative problems by analyzing information; identifying and communication solutions.
Maintaining a good rapport with customers, managers, and employees.
OFAB LLC, Severn MD, December 2016 – Present
Manager/Tax service specialist
Providing effective customer and accounting services, to ensure productive work flow environment.
Monitoring and screening all phone calls and worked according to customer service guidelines.
Managing and ensuring accuracy in all tax information.
Setting up new clients payroll and timekeeping systems accurately
Answering phones and directing calls to appropriate Staff
Collecting new data from client for documentation and maintain the existing clients information in the database.
Debell Global Travel Agent, London UK June 2007- August 2016
Money transfer manager
Looked after the organizations budget and presented analysis to the top level management.
Supervised all administrative personnel with their operational tasks and made recommendations.
Prepare wire transfer agreements for customer signature.
In accordance with wire transfer policy; Review wire transfer request to ensure authenticity of request, funds availability and appropriate approval.
Verify input of wire transfers requests keyed to core system provider to ensure accuracy of information.
Make appropriate general ledger entries and customer account entries for incoming and outgoing wire transfer requests.
Prepare settlement of daily wire transfer activity.
Maintain appropriate wire transfer records.
Union Bank of Nigeria Plc: Nov1987- August2006
Head of Funds Transfer Unit
Supervise the day to day operational functions of the branch including vault, drawer and ATM balancing; oversee teller and customer service duties, and customers transfer transactions.
Perform pre-audit to identify and mitigate operational risk, ensure branch adherence with compliance procedures.
Ensure all security procedures are strictly followed, branch is operationally sound and satisfactory audits are achieved.
Head of Cash and Teller Operations:
Supervise teller staff and all branch function associated with processing customer transactions and routine bank service
Provide support for sales and service initiatives undertaken by the bank and regularly discuss customer service goals and concerns with staff.
Maintain up to date checklists of all branch functions, assign specific duties and responsibilities to staff members, and
Ensure tasks are accurately and efficiently completed.
Assess branch needs for coin and currency and ensure appropriate levels are ordered and shipped.
Ensure that all established security and internal controls are observed by all staff members.
Ensure that cash drawer and vault level are maintained at the lowest level at which the branch can effectively operate.
Monitor fraud and other security warnings issued by the bank’s security officer or other members of management and make sure branch staff understand and heed alerts.
Customer Service Representative:
Accept retail and or commercial deposits, loan payments, process checking and savings account withdrawals.
Interact with customers to provide information in response to inquiries about products and resolve complaints.
Maintains adequate cash drawer at all times, buying and selling currency from the vault as necessary.
Balance cash drawer in accordance with Bank procedures and regulations including periodic batching of cashed checks
Assist in ordering, receiving, verifying, and distributing cash.
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