customer service, SQL, process improvement, data processing
Resume:
MELISSA M. KOVACEVICH
N**** Schilling Ct
LaCrosse, WI 54601
SUMMARY OF QUALIFICATIONS
Data Specialist focusing on data integrity, querying, customer service, web management, programming and process improvement. Possessing a wide range of skills that include creation and maintenance databases, several programming languages, developing, maintaining and deploying websites and analyzing systems to find areas of improvement. Experience in large and small companies where a diverse knowledge of working as a team and individual is required and vital for success.
WORK EXPERIENCE
Western Technical College Arcadia, WI
HR and Financial System Administrator 2017
Work with Human Resources and Financial departments to ensure that Microsoft Dynamics Great Plains meets their requirements and runs smoothly. This includes server maintenance, database changes, GP Screen graphical changes, developing and implementation of new processes, creating SQL reports for WTCS, IRS, internal SSRS reports, and Management Reporter, research and solve issues, implementation of third party applications, Upgrades (recently upgraded from GP2015R2 to GP2016R2 ), and Project Management for different GP projects.
Ashley Furniture Arcadia, WI
Business Intelligence System Analyst 2015
Gathering data and report requirements for Retail Sales, taking the requirements and writing views to load a data warehouse cube, data gap analysis between data requirements and what exists in the data warehouse today.
Gensler Information Solution La Crosse, WI
Data Specialist 2014
Involved with a full range of data activities including analysis of existing data and reports, repaired production reports as issues were found, created new reports requested by customers, set up source control for existing report structure and integrated with Visual Studio, updated different database environments with production data monthly, started scripting a job to automatically run this process during off hours.
KAPLAN PROFESSIONAL La Crosse, WI
Database Analyst 2011-2014
Involved with a full range of activities which ensured operational effectiveness of the business enterprise, including the management and oversight of data. Worked closely with other analysts on my team and the business leaders, including both internal and external clients, to develop customized reports for each business unit. Identified and maximized opportunities for the use of information and technology to improve service and business processes through the creation of data warehouses using Microsoft Business Intelligence Software. This data is used to support the business in the areas of finance, accounting, operations, marketing, product, client relations, and other areas.
GUNDERSEN HEALTH SYSTEMS La Crosse, WI
IS Support Specialist I 2006-2011
Provided a level of customer service that makes the end user feel that they are the most import person that I was talking to at the moment. Diagnosed problems that users were having through troubleshooting via the telephone in a timely matter. Gathered all important information from the end user so that person working on the issue can resolve the problem as quickly as possible.
TRANE DIVISION OF AMERICAN STANDARD La Crosse, WI
Programmer Analyst II 2002 to 2005
Provided programming and systems support in the Global Distribution Systems Department. Software support included PeopleSoft, SQL, Flash and Crystal Reports. Analyzed and revised a corporate account information module, linking two separate databases assuring accurate and continuous updating of critical account information. Designed, created and maintained a database that identified and scheduled necessary revisions, de-bugging and updating of the Customer Resource Management module of PeopleSoft. Created and maintained a website in Trane’s intranet that provided a professional and effective support tool for the Customer Resource Management module.
WATLOW POLYMER TECHNOLOGIES Winona, MN
DIVISION OF WATLOW ELECTRIC MANUFACTURING COMPANY 2001 to 2002
Information Systems Technician/Webmaster
Installed and maintained the computer system for a 50-user facility. Provided troubleshooting support for all hardware and software issues. Software management included windows 95/98/NT/2C Novell and Microsoft Server 2000. Led a team that successfully developed and deployed an interactive website for a consumer product division of the organization. Re-created a Novell network after a total network crash, restoring to full functionality within one week. Initiated and designed a Visual Basic program to automate component selection calibration of analog controls.
EDUCATIONAL AND PROFESSIONAL TRAINING
Winona State University Winona, MN
Bachelor of Science in Business Administration/M.I.S. 2002
June 2015 - May 2017
Various GPUG Academy courses and webinars
July 2013
Pragmatic works Masters SSIS Workshop
Jan 2013
Pragmatic Works Business Intelligence Boot camp
May, 2002
PeopleSoft Training
PeopleTools
PeopleCode I & II
Six Sigma Green Belt Training
TECHNICAL SKILLS
* SQL (Oracle and Microsoft)
* SSRS and SSIS
* Refreshable Excel Reports
* Smartlist
* Power Pivot
* Access 2002
* Oracle
* PeopleSoft, PeopleCode
* Visual Basic 6
* Html
COMPUTER PROGRAMS
* Microsoft Office Suite
* Microsoft SQL Server Management Studio
* Redgate Toolbelt
* Microsoft Visual Studio
* PowerShell 4
* XML
* Tortious SVN
* Jira
* Toad
* Crystal Reports
* Access 2002
* Front Page 2000
* Dreamweaver
* Flash
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