Summary of Qualifications

Accomplished human resources professional with an extraordinary record of dedication to making a difference and positively effecting organizational culture and staff development.

Proven successful development of leadership and values coaching and training programs.

Demonstrated comprehensive experience in policy design and implementation, recruitment and retention, conflict resolution, benefits, compensation and labor relations.

Service-oriented professional with excellent communication skills and ability to collaborate with senior management to plan human resource strategies that promotes corporate growth

Knowledgeable in all current aspects of federal and state labor law requirements

Professional Experience

Cavender Interests –San Antonio, TX

April 2015 – April 2017 Director of Human Resources

Manage the recruiting team to successfully brand the company as a premier employer in the San Antonio market. Drive a 500% increase in applicant activity through social media awareness, job fair attendance, community involvement, referral programs and establishing improved workplace culture to increase employee retention.

Establish and facilitate a Leadership training program for Management to consistently improve the # 1 reason for employment turnover.

Makes sound business decisions, establish processes and implements systems to provide metrics and data tracking that proves return on investment of manpower.

Oversight of all aspects of the Human Resource functions for 430 employees to include employee relations, benefit/salary design and implementation, reporting and managing all state and federal regulations and labor laws.

Human Resource Rescue HR Services Contractor

December 2013 – April 2015

Provides Human Resources support to commercial and non-profit companies in need of labor law mediation and problem solving, leadership level recruiting, HR practices audit and implementation to include handbook creation, policy design, training in compliance requirements, strategic planning and organizational development. Facilitation of leadership and culture improvement training campaigns.

HealthTexas Medical Group – San Antonio, TX

February 2010 to November 2013 Director of Human Resources

Responsible for the oversight of all Human Resources activities for this healthcare provider with primary focus on management leadership development, updating policies & HR processes, strategic planning for increased employee retention, benefits design, compensation planning, staff and provider recruiting, HRIS management, hands on generalist responsibilities and budget proposal and management.

Successful recruiting for all positions from providers to clinic personnel and administrative staff

3 years as Best Places to Work and Top Work Places recognitions due to culture development

Collaborate with Executive Management to best utilize the company manpower to attain performance goals and maintain strategic planning focus.

Primary Champion for Studer Group Evidence Based Leadership program implementation for 35 Providers and 230 Associates to improve patient experience.

Bring extensive experience and knowledge to each aspect of the Human Resources field with knowledge of all OSHA, state and federal employment regulations and implementing Health Care reform changes as they unfold.

Represents this organization in a professional manner, bringing strength of communications, strong personal values, community involvement and passion for patient care standards.

OwnUpSA – San Antonio, Texas

April 2006 – October 2013

Public Relations Committee Chair and Fundraiser

Took on responsibility for operating the public relations and fundraising arm of the mayor’s Consortium of Partners on its mission to increase adoptions, spaying/neutering of pets and responsible pet ownership. Meet with community shelters and city agencies to identify awareness needs and create advertising copy. Design and implement awareness, fundraising and adoption events. Build media relationships and initiate contact with city and county offices to encourage budget increases in support of Animal Care Services.

Won the DelOro award from the Public Relations Society of America for the “Opt to adopt” campaign that garnered exceptional community response to celebrity participation on billboards.

Collaborated with the CEO of Spurs Sports & Entertainment to create a fundraising committee capable of raising $8 million through financial contributions from business relationships.

Decreased the pet euthanasia rate from 50,000 homeless animals per year, the highest in the nation, to 23,000 by the end of 2008, on target to reach the mayor’s no-kill goal by 2012.

Spurs Sports & Entertainment – San Antonio, Texas

August 1993 – July 2008

Vice President of Human Resources

Chosen by this premier sports and entertainment provider with 230 full-time staff and more than 2,000 part-time staff to singlehandedly develop the human resources department from inception. Created all policies and procedures, service programs and operations. Planned growth strategies with a leadership team, supervised staff, resolved employee relations issues and managed coaching, training, development design, scheduling, rewards programs, incentive planning and recruiting at an executive level.

Instrumental in the implementation, development and continuous training and human resource programs that created a culture of values and reduced staff turnover from 58% to just 7%.

Achieved exceptional employee retention numbers and zero EEOC losses for five years with very limited workers’ compensation claims and legal fees through fast adaptation to legal changes.

Served as a role model and reinforced company values of respect, success and care by spearheading a values-based leadership program.

Collaborated with senior management to establish organizational strategic planning and metric measurements for all departments.

Reduced excess spending, improved utilization of staff talents, increased focus on priorities and dramatically enhanced time management and results creation through leadership training.

Put staff needs above personal needs while recruiting only honest, confidential and driven individuals with true service approaches that increased the stature of the human resource team.

Produced substantial payroll savings for the company each year by reducing voluntary employee turnover 22%, which increased the values culture and facilitated smooth employee relations.

Sentinel Savings and Loan – V.P. of Corporate Service and Operations

Valley National Bank – Personal Banker Trainer/ Branch Manager

Professional Affiliations

Society for Human Resource Management Member ( SHRM)

San Antonio Human Resources Management Association Member ( SAHRMA)

Cancer Treatment and Research Center Council member (CTRC)

Consortium of Partners for No-Kill initiative in San Antonio

SPAYSA

Education

SPHR Certification 2001- current

Arizona State University –Bachelors of Business Administration

Glendale College – Glendale, Arizona

Associate’s Degree in Physical Education

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