Darryl E. Franklin acz8ey@r.postjobfree.com

*** ****** ****** ***** ***********, SC 29483 phone: 843-***-****

QUALITY MANAGEMENT

INTRODUCTION

A unique well rounded combination of business experience, technical savvy, people skills and continuous improvement tools make for a quality management professional that can lead your organization to enhanced levels of customer satisfaction. A career charted with loyalty, marked with increasing levels of responsibility, and motivated by a sense that a successful company is driven by a constancy of purpose focused towards excellence. Excellence comes when people are provided a clear direction on the path of improvement and the tools to make it happen. It is my desire to find a company that believes in these principles and devotes itself to reaching new heights of quality excellence and customer delight.

Professional Skills

ISO9001:2015 * AS9100 * NQA-1 * TS16949 * Supplier Quality Management * Logistics Quality Systems * Secret Security Clearance * Internal Auditing * Customer Satisfaction * Process Improvement * Team Building * Lean Manufacturing * cGMP * HACCP * Cost Savings Initiatives

Professional Experience:

September 2013 – Current Quality Engineer

Leidos

North Charleston, South Carolina

I am currently serving on the program as a senior staff member. My responsibilities include quality and safety on several government contracts serving the Department of Defense. The scope of the program includes maintenance, training, logistics and inventory control on mission critical equipment utilized in theater operations.

Developed procedures for logistical operations and maintenance.

Maintained operational efficiency of greater than 99% on all equipment within scope of contract.

Maintained monthly inventory accuracy of greater than 99% on all Government assets.

Lead efforts of Continuous Improvement Working Group (CIWG) that utilized lean methodology to improve inventory accuracy and efficiency.

Coordinate safety activities.

Responsible for internal audits of both CONUS and OCONUS operations.

March 2013 – September 2013 Quality Manager

Pegasus Steel

Goose Creek, South Carolina

I was responsible for the quality systems utilized to the fabricate equipment and parts for the defense, energy and commercial industries. The facility obtained and maintained certifications to ISO 9001, AS9100C and NQA-1 Quality Systems. Customer base included: General Dynamics, Force Protection, BAE, Dumur, CB&I, TTX, and Barnhart.

Within first several months moved on-time delivery from 64% to 99%

Reduced customer complaints by 50%

Reduced cost of scrap material by 75%

Modified inspection plans to empower craftsman and allow QA inspectors adequate time for final inspection.

May 2011- March 2013 Quality Manager

Triumph Fabrication

Orangeburg, South Carolina

I served as Quality Manager responsible for quality systems providing critical machine parts and assemblies to the aerospace and the nuclear industries. We obtained certifications to both AS9100C and NQA-1 quality standards during my tenure. The customer base included: Boeing, Honeywell, Savannah River Nuclear Systems, Sandia National Laboratories, US Army, Columbia Helicopter, Energy and Process, and Washington River Protection Services.

Developed and implemented quality plans that led to receiving the 2012 Honeywell Supplier of the Year.

Led in successful qualification efforts on several major Boeing projects with revenue of 3 Million dollars.

Directed the plant in achieving 100% quality rating with all major customers.

May 2003 – May 2011 Quality Systems Manager

Sonoco-Hewlett Packard

America’s Packaging Completion Center

Sandston, Virginia

I served as a senior staff member with responsibility for all quality management system activities. The facility generated 4.6B dollars annually in revenue for client. The primary product produced by the facility was ink cartridges for personal printers.

Reduced customer complaints year over year for 7 consecutive years (From 128 in 2003 to 0 in 2010).

Implemented quality improvement and efficiency projects that allowed plant to achieve double digit growth in EBIT every year.

Developed a rigorous curriculum of quality training for production operators that received corporate recognition for excellence and was instrumental in helping the plant achieve HP’s first gold supplier quality rating.

Prior to 2003 Division Quality Assurance Manager

MeadWestvaco

Richmond, Virginia

Directed Quality Assurance functions for 13 MeadWestvaco packaging plants serving 400 customers and generating annual sales of up to 1B.

Developed a division wide database for tracking customer compliments, concerns and complaints.

Reduced customer complaints by at least 25% for 5 consecutive years.

Education:

2003: Masters of Business Administration Strayer University

1983: Bachelor of Science: Business Data Processing Carson Newman College

Certifications:

Secret Security Clearance

BSI ISO 9001:2015 Lead Auditor Certification

JETS NQA-1 Certified Lead Auditor

BSI AS9100C Lead Auditor Certification

ASQ Certified Manager of Quality/Organizational Excellence

ASQ Certified Six Sigma Green-Belt

ASQ International Team Excellence Award Judge

Sonoco Lean-Sigma Black-Belt

References:

www.linkedin.com/in/darrylfranklin1

Jim Booth, Pastor, Staples Mill Road Baptist Church, Glen Allen, VA 23060 804-***-****, http://www.smrbc.org

Al Mossell, General Manager, Triumph Fabrications, Sumter SC 803-***-****, acz8ey@r.postjobfree.com

Max Dillon, General Manager, Sonoco/HP 804-***-****, acz8ey@r.postjobfree.com

Contact this candidate