PERSONAL STATEMENT

Expert in: Administration Customer Service Staff Support

A competent and organized individual who is able to work as part of a team and manage several priorities at any one time. Priscilla has a positive attitude, strong work ethic, and keen desire to learn and grow within a firm. She possesses superb communication and active listening skills and always treats people with respect. She understands the importance of the Human Resources department to any organization and therefore aims to make any office effective and efficient as possible.

CORE COMPETENCIES

Broad knowledge of health and life insurance benefits plans Excellent negotiation abilities with plan representatives Excellent interpersonal and oral communication skills Strong administrative abilities Good understanding of benefits enrollments Superior analytical and evaluative abilities

PROFESSIONAL EXPERIENCE

08/2016 to Present HR Coordinator

SystemOne (The Hershey Company) – Hershey, PA

Effectively help to administer support to the Human Resources Team on all HR related matters and perform customer service functions by answering employee request and questions.

Responds to inquiries regarding HR policies, procedures, and benefit programs

Coordinate annual benefit enrollment process for organization.

05/2016 to 07/2016 HR Assistant

JFC (Penn State Milton S. Hershey Medical Center) – Hershey, PA

Assisted with interview process; conducted employment verifications and investigations.

Handled all employees and foreign nationals new hire documents, pre-screening, background and reference checks.

Performed office services such as filing documents, duplication and stocking supplies.

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10/2015 to Present Benefit Representative

BenefitVision (Part-time/Seasonal) – Harrisburg, PA

Educating and counseling employees on group health plans and voluntary benefits.

Fielding questions regarding benefits, level of coverage, health care reform.

Proficiently navigating the in-house computer systems and 3rd party enrollment packages, with data entry and application submissions.

12/2013 to 06/2015 Benefits Consultant

Pennsylvania Chamber Insurance – Harrisburg, PA

Provided expert consultation in the area of self-insurance employee benefit plans for the design, implementation and management of company benefits’ strategies for clients with more than 50 employees.

Charged with client retention and assisted the Sales & Marketing team with the generation of new leads.

Identified the needs of larger group clients and took a more creative and futuristic approach when working with these clients.

08/2011 to 03/2013 Associate Underwriter

Nationwide Insurance – Harrisburg, PA

Collaborated with internal and external customers providing exceptional support services.

Forged effective and productive relationships with clients and brokers.

Reinforced underwriting staff with book management, administrative functions and reporting needs.

03/2003 to 08/2011 Insurance Services Representative

Pennsylvania Municipal League – Harrisburg, PA

Coordinated and supported the full-cycle of marketing and loss control activities of the trust insurance products to include preparing for trade publication advertising, direct mailings, grant and scholarship programs.

Secured and maintained strong relationships with both current and potential clientele.

Invoiced quarterly customer premiums, resolved billing discrepancies and performed "soft" collections for past due accounts.

10/1995 to 05/2002 Account Manager

Verizonwireless – Harrisburg, PA

Presided over 250 key relationships with small and large business accounts throughout Northeastern and Central Pennsylvania.

Developed innovative sales approaches, which resulted in 107% increased revenue in less than one year.

Recognized for contributions in cross selling of additional services to customer accounts and building strong relationships with management, sales and resellers.

EDUCATION

Master of Business Administration: Human Resource Management

Ashworth College - Norcross, GA (Expected August 2017)

Bachelor of Science: Business Administration Human Resource Management

Columbia Southern University - Orange Beach, AL

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