Customer Service Sales

Letitia Turner

Roanoke, VA

***********@*****.*** - 540********

Authorized to work in the US for any employer

WORK EXPERIENCE

Inbound sales representative

Wells Fargo - Roanoke, VA - December 2015 to Present Provide Customer service Take inbound calls for customers who want to open different types of accounts, access needs recommend fright products and services that may benefit customer National Sales Executive

Magnets USA - Vinton, VA - April 2007 to September 2015 Responsibilities

Made outbound calls

Take inbound calls

Manage a National Account in 50 states

Implement new discount programs for them and the entire office collect data for future locations

Manage e-mail inquiries, orders, questions, problem solving, quotes, sending products suggestions, Accomplishments

Met sales quotes on a monthly, quarterly and yearly basis Increased sales by 8-20 percent on monthly basis

Implemented new products to customers for there marketing needs Met call quote for outbound calling and inbound taking of the calls Received Certificates for top sales for years, upselling and meeting quotas Team work,

Skills Used

Excellent customer service building customer relationships The ability to problem solve difficult situations

The skill to negotiate prices and upsell other products The ability to multi-task

Deal with high volume of customers

EDUCATION

2-year in Accounting

National Business - Roanoke, VA

1985 to 1987

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