M Alejandra Arenas

Atlanta, GA

678-***-****

acz88m@r.postjobfree.com

Accomplishments/Skills

• Implemented and maintained Grand Opening of Northeast GA Medical Center, Braselton - Hospitalist Program in April 2014

• Implemented and maintained Grand Opening of Northeast GA Medical Center, Barrow - Hospitalist Program in January 2017

• Expert trainer and super user for EMR & PM - Inpatient and Outpatient facilities (NEGA Medical Center)

• 8 years of customer service experience in the following industries: sales, retail, hospitality, and healthcare.

• Bilingual: English/Spanish

• Active Listening Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate

• Written Expression Communicate information and ideas in writing so others will understand

• Service Orientation Actively lookfor ways to help people

• Speaking Talk to others to convey information effectively

• Problem Solving Identify problems and review related information to develop and evaluate options and implement solutions

• Organizing, Planning, and Prioritizing Work Develop specific goals and plans to prioritize, organize, and accomplish work

• Establishing and Maintaining Interpersonal Relationships Develop constructive and cooperative working relationships with others, and maintain them over time Professional Experience

Northeast Georgia Medical Center, Gainesville, Braselton, & Barrow GA June 2015 – April 2017

Practice Administrator, Inpatient Medicine - Hospitalist Program

• Perform revenue management functions for the practice, including developing a system for timely and accurate charge capture

• Prepare annual Productivity and Expense Budget for the Hospitalist Practice

• Maintain Provider’s use of Continuing Medical Education

• Create, maintain, and analyze KPI Boards that report key hospitalist metrics

• Ensure appropriate training and certification of all Providers and staff in use of all applicable IT systems and applications

• Ensure Providers are on-boarded appropriately based on a standard process by creating itineraries and policy/ procedure manuals

• Interact with Providers on day-to-day operational issues affecting Hospitalist Practice

• Produce and review an array of data to track provider activities (e.g., productivity, compliance with regulatory requirements, metrics, etc.)

• Ensure payroll for Hospitalists and Administrative Staff is accurate and approved

• Maintain Hospitalist schedules for all Physicians and Advance Practitioners Northeast Georgia Medical Center, Gainesville & Braselton, GA July 2012 – May 2015

Outreach Coordinator - Inpatient and Outpatient Practice, Physician support

• Train and support new and current physicians in EMR system hospital-wide/North Georgia

• Deliver virtual instructor-led training and live classroom facilitation, including one-on-one and small group instruction

• Work with vendors for e-learning modules and develop content

• Troubleshoot systems and mobile devices for physicians and staff

• Develop and update learning curriculum, course content, and similar instructional aids and resources

• Work closely with analysts to build, change, or remove EMR content

• Train and implement new inpatient EMR system (Paragon, 2014)

• Update employee training records, lists of courses taken, and when refreshers need to happen M Alejandra Arenas

Atlanta, GA

678-***-****

acz88m@r.postjobfree.com

Northeast Georgia Physician’s Group, Inc., Gainesville, GA November 2010 – July 2012

Project Administrator/IT Analyst

• Train new and current employees in Practice Management System (GE/IDX)

• Deliver virtual instructor-led training and live classroom facilitation, including one-on-one and small group instruction

• Develop and update learning curriculum, course content, and similar instructional aids and resources

• Create/edit/remove users in EMR/PM systems

• Troubleshoot systems and devices for clients, including physicians

• Merge duplicate accounts, track patient registration order entry, and ensure interface with NGHS registration system

• Train and implement new outpatient EMR system (Allscripts, 2011) Northeast Georgia Health System, Inc., The Imaging Center, Gainesville October 2009 - November 2010

Receptionist

• Provided customer service to nearly 200 patients each day

• Worked directly with Site Supervisor and Leadership on projects

• Shift Leader: checked- in patients, scheduled exams, provided solutions for unsatisfied/ uncomfortable patients

• Collaborated with support staff and technologists to ensure patients received timely care

• Interpreter: English/Spanish

World Language Academy, Gainesville, GA

August 2008 – August 2009

Music Teacher

• Taught music to K-5 children, in Spanish, including music theory and music history

• Provided teacher/student focused content development

• Provided lesson summaries to K-5 children

Programming, Application and Software Skills

• EPIC - view only

• Premiere Connect Software

• ROC Advisory Board

• Qlikview

• Kronos

• Ingenious Med

• Amion Physician Scheduling

• Tiger Text

• Microsoft Office XP

• Microsoft Windows® 2000

• Sharepoint

• Allscripts Practice Management System

• Allscripts EMR

• TW Scan

• GE Centricity Groupcast IDX

• McKesson: Physicians Portal, HCI, Physician Order Entry (CPOE), Horizon Electronic Note (HEN), Paragon WSP

• Medipac, PACS RIS

Education

Bachelor of Arts in Music – Piedmont College, Demorest, GA, Class of 2008 References

Given upon request

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