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Supply Chain Customer Service

Location:
Wilmington, NY
Posted:
May 11, 2017

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Professional Summary

Enthusiastic and effective supply chain and purchasing professional with an extensive background in executing complex programs with more than 20 years of experience in logistics management. Proven expertise to enhance operations and increase continuous improvement in process, cost, quality, and productivity. Demonstrated ability to deliver projects, programs, and initiatives from planning through tactical execution. Accomplished at establishing and cultivating strong relationships with customers and executives at all levels.

Core Expertise

Operations Management ● Inventory Control ● Cost Analysis ● Operational Streamlining

Needs Assessment ● Relationship Building ● Project Management ● Process Improvement

Risk Management ● Cost Reduction ● Expense Control ● Problem Solving

Professional Experience

10/2015 – 10/2016 Alloy Bellows and Precision Welding – Highland Heights, Ohio

Supply Chain Manager

Directed production, purchasing, warehousing, distribution, and financial forecasting activities to limit costs and improve efficiency, speed, customer service, and safety. Examined existing procedures and opportunities for streamlining operations to meet product distribution needs. Controlled the movement, storage, and processing of inventory. Provided operational support and guidance to ensure maximum productivity. Developed, taught, and reinforced safety guidelines and protocols. Led cross-functional teams to facilitate handling of quality and production issues. Presided over communications and negotiations with external suppliers. Conducted audits and assessed all suppliers in cooperation with the Quality department. Ensured adherence of all AS9100C and ISO9001:2008 regulations to maintain compliance and continued yearly certification. Provided direction and leadership to 10 direct reports.

Key Accomplishments:

Implemented new programs and streamlined existing processes contributing to an increased growth of 47% during a one year timeframe

Negotiated with key suppliers to reduce material costs by 17%, saving the company $1.5 million dollars.

Analyzed and modified ordering processes which improved inventory turns by 4 points saving $2 million dollars in on-hand inventory cash flow and eliminating previously needed loans.

Established a sourcing strategy to include creating a supplier rating process and a decision matrix which resulted in better decision making by analyzing landed cost.

Recognized by the AS9100 auditing team for 95% improvement over previous year corrective actions and minor discrepancies earning an outstanding review for supply chain activities.

08/2014 – 03/2015 Adecco – Wilmington, Ohio

Contract Buyer at Alkermes – Wilmington, Ohio

Responsible for purchasing and negotiating materials, equipment and supplies from vendors. Supported inquiries from internal and external customers. Prepared purchase orders and contracts. Obtained and analyzed bids in accordance with policies and procedures. Performed investigation and cost comparison to procure maintenance, repair and operations (MRO) supplies, indirect spend goods and services, spare parts, and capital equipment. Reviewed acknowledgements for agreement with purchase orders and resolved discrepancies with suppliers. Followed-up and expedited orders as necessary to meet schedules. Reconciled purchase orders and maintained files of goods ordered and received.

06/2012 – 04/2014 New Sabina Industries – Sabina, Ohio

Senior Buyer

Maintained fiscal year material and capital budget of $265 million dollars based on customer demand and capacity analysis. Developed and managed the new model and sourcing processes. Negotiated contracts and yearly cost reductions with both domestic and international suppliers. Developed and implemented the sourcing strategy for North American subsidiaries. Responsible for US Customs clearance and classifications of import and export goods to and from 16 countries for US Customs and Border Control clearance. Devised all Customs brokerage contracts, freight forwarding contracts, as well as negotiating all transportation cost agreements. Ensured adherence of all Customs-Trade Partnership Against Terrorism (CTPAT) regulations to maintain compliance and continued yearly certification.

Key Accomplishments:

Expertly managed an increased spend of $100 million dollars during a two year timeframe while launching new programs and being recognized by OEM for the most successful launch of a top selling domestic sport utility vehicle.

Led effort to localize the heads-up display (HUD) supply base by investigating potential suppliers which included on-site visits, quality and financial inspections, and establishing strategic relationships. This resulted in a reduction in HUD spending by 30%.

Successfully developed a contingency plan for suppliers at risk, ensuring available inventory and decreasing line stoppage by 25%.

Contributed to the analysis of the Electronic Data Interface (EDI) and Materials Requirement Planning (MRP) processes which resulted in a 33% decrease in EDI errors.

Instrumental in researching and developing new minority suppliers which achieved a 3% increase in minority spend.

11/1990 – 07/2007 United States Air Force

Purchasing and Inventory Management

Researched and obtained products from vendors by negotiating best prices while considering product quality, vendor reliability and urgency of need; resolved issues with vendors when quality and/or reliability conditions weren't met. Accountable for all required tools, equipment, supplies and repair parts in support of approximately 500 military vehicles and equipment assets. Ensured a reliable source of materials, equipment and services while maintaining the optimum balance of quality, price and delivery. Established solid business relationships with suppliers that were mutually beneficial and promoted a positive image to vendors and the general public. Accurately controlled inventory to ensure no excess stock of material. Managed the inventory, scheduled maintenance and usage of two mobility kits, tooling and equipment items. Ensured vehicle readiness by closely managing acquisition of repair parts. Tracked inventory to ensure timely delivery of parts. Supervised and approved annual budget of $10 million dollars. Provided direction and leadership to 47 direct reports.

Key Accomplishments:

Negotiated and secured approximately 50 contracts with the Army, Air Force and Italian vendors totaling $500 thousand dollars while meeting tight deadlines; researched and reconciled parts and equipment obligating $912 thousand dollars to meet end of fiscal year deadline.

Developed relationships and mediated a strategy in order to acquire computer workstations for the Combat Education program securing $450 thousand dollars in support of professional military education and distance learning access.

Exceeded expectations by 35% by ensuring 110 vehicles and 1600 short tons of equipment valued at $12 million dollars met cargo load times in support of Operation Iraqi Freedom.

Reduced excess stock by $87 thousand dollars by restructuring 6 existing consumable stock accounts into one consolidated account.

Led team of functional experts to identify problems and streamline existing processes within other units with assets valued at $60 million dollars.

Education and Certifications

Franklin University, Columbus, Ohio - Estimated completion 2018

Master of Business Administration

Wilmington College, Wilmington, Ohio - 2012

Bachelor of Arts in Psychology

Community College of the Air Force, Maxwell AFB, AL - 2000

Associate of Applied Science in Logistics Management

APICS Certified Supply Chain Professional (CSCP) Certification - 2013



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