Sales Manager

FRANK SANTIESTEBAN

**** ***** **, *********, ** *4741 (H) 786-***-**** (C) 786-***-**** acz7yo@r.postjobfree.com

Professional Summary

To establish a career where I can use my extensive skills and personnel management to further my employer and myself.

Skills

Window 2000,XP, 98, 10 Documentation

Microsoft Office Large computer networks

Experience with the following UNIX system, AIX, HP-UX, Sales Experiences

SCO. some experience with red hat Linux SQL Knowledge

Wan and LAN Knowledge Microsoft Server 2003,2008,2012

VERITAS Backup software Network Support

HP Data Protector Software Application Support

Certifications

Microsoft Certified Professional (MCP) *Received certificate from Hewlett Packard on Training for there backup software called

Data Protector, *Received certificate for training on Nonstop Kernel Tandem product from Hewlett Packard

Work History

IT Administrator 06/2010 to Current

Arabel – Hialeah, FL

Maintain and support the company's network.

Maintain and support the company's Window 2012 server and enterprise application which are quick book and Acctivate.

Maintain and support the company's manufacturing division Cloud base application, make it is available for customer service.

Responsible for 10 personal computer troubleshoot any connectivity issue.

Update companies website

Do sales for window covering product for Latin America and US, selling product to manufacturer of window blinds.

Maintain and support the VOIP phone system, making sure no issue with incoming calls, report any issue to our ISP provider.

Maintain and support the sister company two server's and application and 15 desktop computer, making sure it is available,

also responsible for the network.

Application Administrator 09/2007 to 01/2010

HOPS – Miami, Fl

Management of Vericredit Application Management of HOPS Database Responsible for meeting Client's reports SLA's;

99.50% on-time delivery Analyzed processes to decrease report time generation by 25% Documented processes, created

checklists to enable cross-training and decrease errors.

Trouble-shooting analysis and resolution Performed trend analysis to improve systems efficiency.

IT Manager 03/2006 to 08/2007

Lisy Corporation – Miami, FL

Responsible for the day to day activities involving network infrastructure and personal computer, responsible for

troubleshooting any issues involving there Main applications called FACTS.

Responsible for the 50 PC's all using Windows XP, two servers, one server is SCO UNIX, the other is the Windows Domain

Server running Windows 2003 server.

Windows Server Experience Experiencing using Active Directory Setting up user account Adding permission to user account

Configuring group policy Configuring DNS settings.

Senior Computer Operator & Team Lead 02/2000 to 2006

EDS – Houston, TX

Managed a staff of 8 operators which provided support for Continental Airlines Operation Control Center which is a 24 x 7

operation. Duties consist of check daily work list for day and night shift. Responsible for all technical procedures for each

product we Supported; procedures were more of a guide for troubleshooting. I was first level escalation on a 24 x 7, 365

days. Provide system administrator for backup solution, using HP Data Protector software. Also was backup system

administrator for Non-stop Kernel Tandem Server. Windows Server Experience Experiencing using Active Directory Setting

up user account Adding permission to user account, Configuring group policy Configuring DNS settings Configuring

Terminal Server Troubleshooting VPN issues. Unix Experience Configuring user account Configuring host files Configuring

netconf file Configuring groups Experience using different commands like ls, grep, psaux commands in UNIX Some Shell

Scripting

Team Lead / Technical Advisor 01/1996 to 06/2000

EDS – MIAMI, FL

Directed a team of 7 people who were responsible for taking calls for Continental Airlines, there responsibility was to

troubleshoot the call and get the airport back up and running, calls consist of WAN or LAN issues, boarding pass and bag tag

printers and workstations issues. My duties were to monitor the phone calls making sure they were troubleshooting the

problem correctly; I also prepared procedures for all the products we supported. I was first level escalation for any irate

Customer

System Administrator 07/1994 to 07/1996

Ortega Interiors – Miami, FL

Responsible for maintaining their computer system which was a NCR server running AIX,.

after six months we upgraded OS to Unix ver 4, my duties also consisted of repairing okidata printer.

And making sure all Wyse dumb terminal were operational.

I also did so me program modification to.

There existing application.

Assistant Sales Manager 01/1989 to 01/1996

DTK Computer – Miami, FL

Responsible for the sales in the US and Latin America, did cold calling to setup Distributors for our.

products, attended trade shows in the US and Latin America to promote our products.

Did presentation.

of our products to corporate accounts and also presentation of the sales for the Sales Manager and.

Director.

Education

Associate: Art Business Administration 1988

Florida National College - Hialeah, FL

Art Business Administration

A.A. degree: Business Administration

Business Administration

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