RONALD L. HARGROVE

**** **** ****** ****** ***** #2005

Greensboro NC 27406

336-***-****

acz7yb@r.postjobfree.com:acz7yb@r.postjobfree.com

Objective:

To secure a position where my skills are utilized in an environment, which encourages professional growth.

Summary of Qualifications:

Software: MS Office, DOS 6.22, Windows 3.11, Windows 95, Windows NT Workstation & Server 4.0, Windows 2000 Workstation, Windows XP, Windows Vista, Windows 7, Windows 10, Windows 2003-2007 Server, Lotus Notes, R4-R7, MS Exchange 2007-2010, MS OUTLOOK, ACTIVE DIRECTORY, Group Policy, DNS, DHCP, RAS, IIS 2.0, HTML, Script using Notepad and WordPad, MS Exchange 2000 & 2003, VERITAS BACKUP EXEC, Citrix Online Software Deployment

Hardware: IBM, Dell and HP PC’s and compatibles and all peripherals, Printers, Scanners and Laptops, Hub, UTP Cables (rj45), Coaxial (RG58), Network Interface Card, Cisco Routers and Switches, Linksys Switches

Work Experience:

GUILFORD TECHNICAL COMMUNITY COLLEGE 1/17-Present

Technical Support Analyst-Contractor

Refresh project of 600 new desktops and laptops

Staging and imaging Lenovo All-in One-Desktops

Staging and imaging Lenovo Laptops

Deployment of software through SCCM imaging

Deployment of hardware in Admin Offices and Classrooms

Next day support for all users

R.J. REYNOLDS\MODIS IT 10/16-12/16

Technical Support Analyst-Contractor

Refresh project of 1200 new desktops and laptops

Staging and imaging HP Mini Desktops

Staging and imaging Lenovo Laptops

Deployment of software through Ghost imaging

Deployment of hardware in admin and manufacturing facilities

Hypercare/next day support for all users

NO PUZZLE PRODUCTIONS/KROSSWORDZ POET WEAR 1/16-Present

Company Owner

Poet and Spoken Word Artist

Tournamaent Director for the Southern Fried Poetry Festival

Exhibited Poet and Artist for the Visual Poetry Walk at the International Civil Rights Center and Museum

Design, Marketing and Sales for Krosswordz Poet Wear

Responsible for clothing Launch and Selling 500+ tee shirts since February

Administrative duties include maintaining company financial and inventory records

Booking agent, coordinator and host for various poetry shows throughout NC

NWN Greensboro NC 7/15-1/16

Sr. Technical Support Analyst

Configure Cisco Routers and Switches for deployment

Track and maintain incoming and outgoing equipment

Troubleshoot and fix ongoing issues

Keep team updates through verbal and written communication

Involved in VMware rollout configuring workstations for 500 clients

Maintain user accounts through Active directory and Exchange

Install and configure Windows 7

Upgraded Windows 7 desktops and Laptops to Windows 10

Troubleshoot and Support VMWARE through Citrix Application Software

Provide tier 1 support being first point of contact for users

TRULIANT FEDERAL CREDIT UNION Winston Salem NC 6/11-6/15

Technical Support Analyst

Performs daily, weekly, monthly batch processing, SQL reporting, notice mailing management, and monthly

statement processing for the credit union.

Handles first level support of Helpdesk calls to support end users. Providing excellent customer service

Assists senior Technical Support Analysts and Network Administrators to identify, research, and resolve

technical and software-related problems for end users and Support Services personnel.

Assists with data analysis and management reporting for management and research teams. Provides support to research teams, supervisor or management by collecting, analyzing data and reporting results.

Assists senior Technical Support Analysts and Network Administrators to perform core software and

hardware improvements, upgrades, and patches timely and accurately.

Assists senior Technical Support Analysts to develop, implement and maintain policies, procedures, and schedules for data processing and Helpdesk functions.

First line contact for Credit Union employees supporting Windows XP and Windows 7

Logging Calls and tracking trouble tickets through Dell Kace Management Center

Heavily involved in the support of Open Solutions credit union software

Support of all MS Office products

Remote connections through DameWare and RDC

Troubleshoot and maintain (24x7) systems and network communications including core systems, voice

and data, and ATM network.

WELLS FARGO/WACHOVIA Winston Salem NC 5/10-9/10

Active Directory Engineering

Assisted with creating functions in VB script that aided in automating or correct issues with the migration process.

Verified user and computer objects were migrated properly. Confirmed newly created objects contained proper group membership also that any additional Active Directory attributes were correctly applied.

Created a Knowledgebase within SharePoint for Project Manager’s, Manager’s, and Executives. Worked with team members to post issue and troubleshooting documents.

Educated in the process of migrating users using VB script .Net Framework 4.0, FIM (Forefront Identity Manager), SQL Server 2008, and Active Directory.

Built an HTA that gathered information from various sources (SQL Server 2008, Active Directory, detailed computer info) to further aid in troubleshooting migration issues

SYNGENTA, Greensboro NC 6/09-12/09

Vista Rollout Technician

Install and Support of Vista through imaging software

Maintenance and physical upgrades of Laptops and Desktops

End user Support for 300+ clients

Strict adherence to policies and procedures

User account support through Active Directory

DELL, Winston-Salem NC 12/08-3/09

Technical Support Analyst

Build and Support Windows XP and Vista Workstations

Maintain Work Orders for manufacturing and corporate users

Keep track of trouble tickets through REMEDY Service Desk

Password and computer name changes through Active Directory

Give daily reports for turnover to next shift

NYC TRANSIT AUTHORITY, New York NY 12/07 to 6/08

Desktop Support Technician

Built and administered Windows 2000/ 2003 servers

Built and supported Windows XP/vista Workstations

Supported and adhered to local users

User and group account support using Active Directory

Maintained work orders and SLAs

NEWARK PRESCHOOL COUNCIL, Newark NJ 1/05 to 10/07

Desktop Support Technician\Network Administrator

Build and administer MS Exchange 2000/2003 servers

Build and administer backups thru VERITAS BACKUPEXEC

Expedite work orders for remote users

Maintain server administration thru Terminal service

Second and third level Support for executive level users

Support of Lotus Notes R7 mail and DB applications

Migration of Exchange from Lotus Notes R7

CITY OF NEWARK, Newark NJ 12/03 to 12/05

Desktop Support Technician\Network Administrator

Lead Technician expediting and closing 60-plus work orders a month

Configured Cisco Router for sub netted class C network

Created Symantec Ghost Server for multiple users

Generate service reports from MAGIC SERVICE DESK application

Built PDA Server for Routing incoming and outgoing mail

Built and administered MS Exchange 2000/2003 server

Built and administered backups thru VERITAS BACKUPEXEC

MICRON GLOBAL, East Orange NJ 6/02 to 12/03

Field Service Technician

Started and finished setup of client/server based LAN

Installation and configuration of Windows 2000 Advanced Server

Setup of user and group accounts for 65 users using Active Directory

Created login scripts for multiple users

Created WEB and FTP sites through Internet Information Services

Setup and installed of 65 Windows XP Workstations

Provided team support for main office (200+ users)

Lead technician for Windows 2000 rollout

Supported Windows NT and 2000

Supported MS Outlook as a mail system

Created images for Dell Laptops and Dell Desktops utilizing Symantec Ghost

Performed Server Administration creating users and account policies

BRODEUR WORLDWIDE, Stamford, CT 5/00 to 6/02

Technical Support Specialist

Head of regional support for three offices (50+ users per office)

Maintained system specifications and upgrades

Supported Windows 95, 98, NT and 2000

Server administration through NW Admin

Used PC Anywhere to troubleshoot offsite problems

Set up of IBM machines and created images to be Ghosted on them

Kept track of all equipment for the region

Worked as liaison to Senior Vice Presidents for the region and Technical group

Installed and supported of Lotus Notes R5

CHASE MANHATTAN BANK Brooklyn, NY 8/98 to 5/00

Technical Support/Rollout Team

Setup and install of Windows NT workstations

Used Ghost image from servers

Provided support for users throughout various sites

Troubleshoot both hardware and software problems

Installation and setup of IBM PC’s and compatibles

Desktop support for users to include Windows

NT, MS Office and various other software packages

Server Administration creating users and groups (local and global)

Troubleshooting NT 4.0 Server for a large environment (17,000 users)

Support and administration of LOTUS NOTES 4.6

Military:

US Army Reserves 06/86-09/89

Radio Wireman – Honorable Discharge

Education:

Frontier Computer Technologies, Inc 01/04-09/04

Microtech Training Center, Inc. E. Orange, NJ 07/97-2/98

Upsala College East Orange, NJ, Major: Communications 06/85-6/89

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