Britt Stephens

acz7xn@r.postjobfree.com

Online Portfolio

*** ****** ****

Roswell, GA 30075

404-***-****

LinkedIn Profile

Senior Product Owner, Project Manager, Scrum Master

PMP, CSPO, CSP

Summary

Digital strategist & thought leader with over 25 years producing award winning rich media projects & products on multiple platforms & devices. Experienced working with SaaS products, responsive sites, B2B & B2C portals, mobile apps, enterprise apps, e-commerce, e-learning, reward & loyalty programs, marketing promotions, social media platforms, photo mosaics, UGC contests, sweepstakes, interactive games, audio video production, data center support, kiosks & a variety of interactive media projects. Comfortable working with stakeholders at all levels of an organization to manage expectations & balance individual desires against overall product budget & objectives. Often called on to lead challenging projects due to hands-on technical & creative background. Has thorough knowledge of the SDLC, agile manifesto, product owner & scrum master roles & responsibilities, IA/UX design, creative design, cross-functional team dynamics, remote work collaboration processes & tools, coaching & conflict resolution.

Skills & Capabilities

Analyzing business needs & determining the right technology solution to achieve business goals & objectives.

Identifying, defining & documenting product features & acceptance criteria, writing & prioritizing user stories, planning releases & sprint schedules.

Writing project proposals, budget estimates, SOWs, RFPs, RFIs, contractor work agreements, etc…

Facilitating sprint planning meetings, backlogs, reviews, retrospectives & daily standups.

Excellent communication & presentation skills in written, verbal & visual mediums.

IA/UX experience creating site maps, system & process flow diagrams, wireframes & award winning interface design.

Creative experience with storyboarding, graphic design, 3D animation, script writing, audio & video production.

Hands-on technical experience programming in ten different languages & authoring programs.

Has also been an interactive media adviser, multimedia instructor, guest speaker, expert panel member, game development competition judge, entrepreneur & subject of numerous newspaper articles.

Tools & Platforms

Proficient w/MS Word, Excel, PowerPoint, Power Mockup, Visio, Project, Outlook, OneNote, Publisher, Adobe Photoshop, Illustrator, Basecamp, Workamajig, Pivotal Tracker, Jira, Quality Center, Visual Studio, Service Now, Trello, SharePoint, Drop Box, Confluence, One Drive, full SDLC utilizing Waterfall, Agile & SCRUM.

Knowledge & use of HTML, HTML5, CSS3, C#, XML, PHP, MySQL, SQL, NoSQL, Symphony, Oracle, OAM, IDM, SSO, SAML, ASP, .Net, MVC, API, SAP, WCF, SOAP, REST, Bootstrap, SASS, Web Services, Silver Light, Ninject Dependency Injection, AngularJS, Java, JavaScript, Cold Fusion, InFlight, Air Watch, CMS, CRM, Flash, Agile, SCRUM, Balsamiq Mockups, OmniGraffle, VersionOne, SEO, SEM, PPC, Google analytics, Web Trends, Tableau, Clarity, People Soft, Jive, email marketing, SCORM compliance, promotions, sweepstakes, user generated content & social campaigns using Linked-In, Facebook, Twitter, Google+, Four Square, Instagram, Flickr, Tumblr & Pinterest.

Work History

03/2016 – 5/2017

Cox Enterprises – CIS Business Solutions

Sr. Project Manager & Sr. Business Analyst

Recent Project Work

Cox Employee Giving Campaign – Annual giving campaign sponsored by corporate communications & partnered with United Way to promote charitable giving by all Cox employees & contractors during the month of August. Campaign promotions were developed on the company’s Jive social media platform, Campus Life, with SAML 2.0 federated SSO links to United Way, where participants could donate to a variety of charities by check, credit card or payroll deductions. UW provided weekly reports & year end financial data files used to update People Soft with employee payroll deductions. Contributed as Sr. Project Manager & Sr. Business Analyst for all Cox projects.

Employee Tools Mobile eApps – Employee Tools is a SSO responsive site that provides Cox employees with a convenient way to access People Soft enterprise transactions such as personal info, web clock punch in punch out, time & labor, benefits and paycheck on their mobile device. InFlight, a 3rd party vendor, intercepts HTML sent to the user from People Soft & reformats it into a responsive design for desktop & mobile devices without interfering with the native functionality of People Soft.

Season for Sharing – SFS is a .Net web site that is made available for 1 1/2 months before Christmas & allows Cox Employees to nominate someone they know who is in need of a financial gift from Cox. When employees SSO into the site, their information is read from People Soft & that info along with nominee info is written to an SQL DB. Admins can then SSO into the backend of the site, accept or reject nominees & choose how much compensation they can receive from the fund. The site informs the nominees & applicants who are accepted or rejected & facilitates reporting that allows checks to be printed & sent out in the mail prior to Christmas.

Mobile Solutions Catalog – SSO site created with Oracle Web Center to provide Cox employees with access to & information about mobile apps & responsive sites they might find useful. Users can link to public or private mobile apps for download or send the URLs of responsive sites they want to bookmark to their mobile device.

Analytics Dashboard – Google analytics dashboard, created in Tableau to display summary & detailed analytics data from multiple Cox sites, with the ability to expand the number of sites into the future.

06/2015 – 11/2015

Experis – Global Content Solutions

Sr. Project Manager

New York City Dept. of Health & Mental Hygiene – Experis’ objective was to upgrade, redesign & redevelop the city’s CCATS – Child Care Applicant Tracking System. Project consisted of a public facing web site, tablet application, data migration from Oracle to SQL & SharePoint with data sharing connectivity to child care facilities, borough managers, supervisors, inspectors, FDNY & NYC courts. Brought in to stabilize an over budget, behind schedule government project & bring it to a successful conclusion.

Built relationships with client stakeholders, PMs, QA & Dev teams. Identified the primary technical issue causing development delays & brought it to light so it could be addressed. Managed & coordinated performance testing, launch date implementation & communication plans, bug & enhancement tracking, online training videos & ran scrum meetings. Evaluated reasons for multiple missed go live dates & made recommendations to help client settle on a final launch date.

09/2013 – 06/2015

The Brightmill Group, LLC

Director, Project Management & Product Ownership

Project Work

eCompanyStore / Microsoft – eCompanyStore’s objective was to modernize their enterprise infrastructure, improve branding, add & enhance functionality & rebuild their e-commerce delivery system using the latest technology. This was to be done for Microsoft’s Company Store initially & simultaneously white label the system for use by all of their clients.

Brought on to the project in Feb. 2014 as Project Manager & Scrum Master to work with the solutions architect responsible for technical project delivery. Contributed as Project Manager, Scrum Master, Product Owner & Information Architect.

Recruited, interviewed & hired front end, back end developers, creative talent & two QA testers to round out the development team.

Spent three weeks identifying existing features, enhancements, new requirements, writing, prioritizing & refining user story backlog to drive the agile scrum development effort.

Identified milestones, created release plan & scheduled sprints.

Scheduled & facilitated all sprint planning meetings, backlogs, reviews, retrospectives & daily standups.

Prepared weekly status updates for stakeholders to report development progress, budgets, risks & impediments.

Scheduled & facilitated data gathering meetings with other teams, vendors & stakeholders.

Created system diagrams, site maps, process flows & wireframes for new sections of the site where functionality had not previously existed.

The e-commerce site now uses Responsive Design & was created using MVC, SAP, SQL, Web Services, a custom API, Bootstrap, AngularJS, HTML5, CSS3 & JavaScript to name a few of the new technologies. The result was improved capabilities, performance, reliability & reduced maintenance costs. It is available on desktop, tablet & phones for MS Employees, Interns & Alumni in the US, Canada, Europe, Middle East & Africa, & Worldwide for Business Partners & the Public. It sells branded promotional items, merchandise, hardware, software & electronically downloadable apps & games. It was launched in early July as planned. https://store.ecompanystore.com/Microsoft/Shop#/

Brightmill Animated Information Video – Animated information video created to demonstrate in a fun & comical way what services the Brightmill Group provides. Contributed as Product Owner, Writer, Producer & Lead Visual Concept Designer.

Wrote & edited the video script.

Conceptualized ideas for visualization of script & worked with animation team to produce final animation.

Helped choose VO Talent, music & sound effects used in final animation.

Worked with other Brightmill team members to determine marketing & distribution approach for video launch.

(IDS) Interactive Demo System – Created an Interactive Demonstration System for a large company that provides a variety of products to the cable, Telco & communications industries. This custom browser-based application allows over 400 sales people to provide clients with product demonstrations for 350 products & has the ability to run in online or offline mode. The system includes videos, PPS presentations, 360 image views, photography & product content. It has the ability to update itself while in online mode with product updates from an SQL database at the client. The system can be displayed on PC & Mac laptops, tablets or projected to large screen formats for tradeshows.

Provided estimate & detailed statement of work for re-design & development effort.

Evaluated, selected & negotiated terms with vendor hired for development work.

Defined features, functionality & prioritized a 3 phased milestone approach & timeline for delivering the application.

Scheduled & facilitated vendor & stakeholder meetings to report progress, risks & impediments.

Worked with vendor to troubleshoot & architect solutions for technical challenges on installation & updates.

Provided information architecture by creating system diagrams, site map & wireframes for the application.

03/2012 – 08/2013

Brandmovers Digital Engagement Agency

Sr. Project / Product Manager on Key Accounts

Project Work

Maritz - 3Cheers.com - Employee Rewards Platform. Built for Maritz Motivation Solutions to provide small & mid-sized companies with a white label SaaS platform used to engage, reward & motivate their employees. Companies purchase points used to reward employees for good behavior or achievements. Employees can redeem points on the 3Cheers Rewards platform for products, services & event packages of their choice. Contributed as Product Owner, Project Manager & Information Architect.

Participated in pre-sales meetings & created presentation materials to help close the business.

Created estimates & statements of work to identify the level of effort & finalize pricing to deliver the application.

Worked with stakeholders to define, document & prioritize feature requirements & user stories.

Refined product backlog & worked with solution architect to break down tasks to be worked on by development team.

Created system diagrams, site map, database tables & over 100 wireframes for the SaaS portal.

Scheduled & facilitated creative & development production team meetings.

Managed onsite team, remote contractors & overseas development team efforts in India.

Provided & coordinated extensive QA testing & feedback during the entire SDLC.

NuSkin - TR90.com - TR90 Mind, Body, Business. The TR90 program consisted of international IOS & Android mobile apps & microsites delivered in 53 countries & 15 languages & built for Nu Skin, a health, beauty & skin product multi-level marketing company in Provo, UT. Apps consisted of Product marketing information to support international product sales & a Daily Nutrition, Body Measurements & Exercise Tracker with Milestones, Charts & UGC upload capabilities. A series of online galleries were used to display before & after photos, videos & transformation stories of participants in the TR90 challenge. The backend of the site consisted of moderation, judging & translation tools used to manage the program & initiate challenges in each of the 53 markets. Contributed as Sales Support, Account Manager, Product Owner, Project Manager & Information Architect.

Participated in pre-sales meetings & facilitated meetings with stakeholders to help close the business.

Worked with stakeholders to define, document & prioritize feature requirements & user stories.

Brought in & worked with outside creative talent to conceptualize creative ideas pitched to stakeholders.

Refined product backlog & worked with solution architect to break down tasks to be worked on by development team.

Created system diagrams, site map & wireframes for the desktop & mobile applications.

Scheduled & facilitated creative & development production team meetings.

Scheduled & facilitated weekly stakeholder status meetings.

Managed onsite team & offsite development efforts including overseas development team in London.

Provided & coordinated extensive QA testing & feedback during the entire SDLC.

Southwest Airlines - Custom Auction Platform – Designed & delivered a custom auction platform for Maritz used by Southwest Airlines More Rewards Members to bid on products, services & event packages with points from their More Rewards account. Designed a backend CMS interface to setup & dynamically launch individual auctions for a specified duration. The system handles all email & on-screen communications with the bidders & reports back with the bidders’ & winners’ bid & contact information to assist Maritz & Southwest Airlines with fulfillment. Contributed as Sales Support, Account Manager, Product Owner, Project Manager & information architect.

Participated in pre-sales meetings & created presentation materials to help close the business.

Created estimates & statements of work to identify the level of effort & finalize pricing to deliver the application.

Worked with business stakeholders to define, document & prioritize feature requirements & user stories.

Refined product backlog & worked with lead developer to break down tasks to be worked on by development team.

Created system diagrams, site map, database tables & wireframes for the auction portal.

Worked with overseas development team in London to deliver the auction platform.

Provided & coordinated extensive QA testing & feedback during the entire SDLC.

Loyalty Programs, Sweepstakes, Quizzes, Animated Games, UGC Photo Upload Contest, Photo Mosaic, Instant Wins & FB Pages. Provided project management, product ownership, business analysis & information architecture.

Moe’s Southwest Grill – Designed & developed Moe’s “Check-In Club”, a B2C Rewards & Loyalty Program that rewarded customers for checking in, sharing & uploading photos through Facebook or Four Square from their local Moe’s. Maintained and made enhancements to Moe’s public facing web site that was created by BMI.

Masterlock – Back to Campus Master Combo Challenge was a microsite that provided a trivia contest, UGC upload competition, sweepstakes & mobile games.

Universal Pictures – Savages UGC Photo Mosaic Contest & Pitch Perfect Sweepstakes & Instant Win movie promotion.

Disney – Lone Ranger & Need for Speed Sweepstakes & Instant Win movie promotions microsites.

Toys-R-Us – Bike Blast & Summer Fun Fest Sweepstakes & Instant Win product promotions microsites.

Ocean Spray – Craisins Dried Cranberries Sweepstakes & Instant Win product promotion microsite.

Star Fine Foods – Star Olive Oil Sweepstakes & Instant Win product promotion microsite.

XO Communications – Get to Know Your New XO. Site Rebranding, Sweepstakes & Instant Win microsite for B2B customers.

03/1995 – 02/2012

Multisource, Inc.

Sr. Project Manager, Product Owner, Information Architect & Consultant

Provided project management, product ownership & information architecture to advertising agencies, fortune 500, marketing firms, pharmaceutical, education & training companies as well as small businesses. Provided services for software applications, SaaS, web portals & award winning rich interactive media experiences for presentations, kiosks, animations, video productions, CD-ROMs, web sites, games, e-learning, mobile & social applications.

Accomplishments

Pfizer – Project Manager, Product Owner, Information Architect & Video Producer for Pfizer’s Award Winning CD-ROM / Kiosk Program, educating the worldwide medical community about the causes of erectile dysfunction & preparing the way for the launch of their ground breaking drug “Viagra”.

Health Science Media – Product Owner, Information Architect & Video Producer for HSM’s first profitable interactive product & Award Winning interactive project for Bayer Pharmaceuticals.

Health Science Media - Established HSM’s information architecture & project management framework for how they designed & managed interactive applications. HSM was later purchased by FCB (Foote, Cone & Belding of NY).

Clients included Health Science Media, American Cancer Society, Bayer Pharmaceuticals, Pfizer, Caribiner, The Coca-Cola Company, Cox Interactive Media, Glaxo Welcome, IBM, JC Penny, Ketchum, Lockheed-Martin, McKesson/HBOC, Parke-Davis, Sapient, Schering-Plough, Sears, Siemens, Texas Instruments, Verizon Wireless, WebMD, West Wayne.

04/1998 – 07/2003

New Media Registry, Inc. & VerTrax, Inc.

Entrepreneur, Product Owner, Project Manager & Information Architect (Web Portal & SaaS)

Designed & built a web-based talent agency portal, evaluating & tracking the careers of new media professionals.

The tools in the portal application managed the agency & mined information for clients from four on-line databases.

NMR recruited, interviewed, evaluated & tracked over 1,000 multimedia professionals digitally from coast to coast.

NMR maintained relationships with interactive agencies, ad agencies, internet startups, software companies & fortune 500 clients through the portal.

Using the online software tools, NMR generated over $1.3 Million in revenues from 1999 to 2000 & was featured in the technology section of the Atlanta Journal & Constitution.

Later developed VerTrax, a generic version of the talent tracking & management software as a SaaS business product for use by recruiting firms in targeted vertical markets.

07/1988 – 07/1995

Hands-On Multimedia Management, Design & Production Experience

Project Manager, Video Producer, Programmer, Graphic Designer, Animator, Writer, QA Tester

Floyd Design (iXL) - Largest Interactive Agency in the Southeast.

Graphic Designer, Animator, Programmer, Writer, Project Manager, Interactive Producer. Started as a graphic designer, then animator, asked to help with programming & QA testing, then promoted to writer & project manager. First PM role was managing a $1 million retail game title called “Operation Airstorm” which included audio, video, 3D animation, interactive interface & a flight simulation game with 4 aircraft, running in DOS & delivered on CD-ROM. Steve Floyd said Britt was the only person he had ever worked with that was successful in three or more functional areas of his company. Saved company over $50k in development costs by suggesting improvements in production processes.

The Coca-Cola Company - Beverage Marketing Company. Contracted 1991 - 1993 then called back to work 1994 - 1995.

Graphic Designer, Presentation Coordinator, Video Producer, Project Manager, Interactive Producer. Provided creative script visualization, storyboarding, audio video production, graphic design & project management. Worked on Board of Director Presentations with top Coca-Cola executives. Visualized the script & created graphics & videos for the Director of IT department’s 10-year strategic business plan.

Georgia-Pacific TV - Television Production Studio.

Graphic Designer, Video Production Artist, Animator. Provided graphic design for TV production using green screen technology, animation for TV production & production graphics for slide presentations.

Crawford Post DesignFX - Leading Animation & Special Effects Company.

Intern, Logo Digitizer, Animator. Worked as intern scanning, digitizing & animating logos for TV production.

Education

Clemson University, BS in Business Administration, with Minors in Computer Science & Marketing.

Contact this candidate