CAREER SUMMARY

Project Coordinator with a professional and positive team attitude. Process oriented with proven experience in effectively interfacing with all personality types within all levels of management, employees, other departments, and external vendors. Areas of strength include a high level of organizational skills, detail oriented, multi-tasker, and highly adaptive to change. Extensive experience in analysis and critical thinking. Proficient in Microsoft Office products.

ACCOMPLISHMENTS

Orchestrated and overhauled end-to-end process and documentation for an Advanced Quality Planning process from inception through production, eliminating waste and cutting delivery times to four to six weeks from six to eight months.

Created deviation process to allow Customer Service and Engineers to create, locate, and maintain deviations electronically.

Developed and built an electronic intranet for facility, allowing all users instant access to current electronically controlled documents, which had previously been a hard copy document system.

Devised and built a change record system to allow users to create a change request electronically. Designed and developed this system to compile metrics for monthly and daily reports to Management, which resulted in reduced labor costs of more than one million dollars annually.

Wrote technical training materials and trained personnel in all related system changes at this location.

EXPERIENCE

3M Corporate Communications-Brand, Digital Workplace Team, Nov 2016–Present

eBusiness Specialist

Rebuild web pages from the old platform onto the new SharePoint 2013 platform.

Create weekly metrics to provide self-tracking of performance.

Collaborate with team to ensure consistency throughout all the site builds.

3M Information Technology, eBusiness, Jan 2016–Nov 2016

Process Owner/Coordinator for Harvest Website Project-Web Services

Managed project from an elevated and highly detailed level and maintained all documentation.

Interfaced with owners of secured and non-secured business sites.

At my suggestion, we moved from a manual to a more automated process. Transferring from SharePoint and Excel to JIRA, making the entire process more transparent and visible for everyone, including stakeholders.

Directed actions of the Tech teams.

3M Information Technology, eBusiness, Mar 2011–Jan 2016

Quality Assurance Business Analyst for Partner Support

Evaluated customer requirements and translated them into use cases and user interface requirements.

Proactively reviewed documentation of processes in alignment with Payment Card Industry (PCI) compliance following New Systems Introduction (NSI) standards for Credit Card Solutions Suite. This includes regression testing through Clear Quest application.

Acted as liaison between global business partners, development teams, and external resources to define functional interaction requirements, global standards, installation, and implementation in accordance with client needs.

Assisted other teams with special projects, including Visitor Security Management System, Enterprise Network Login, Website Removal, and Archival Process and Implementations.

Constantly going above and beyond by helping others outside direct department.

3M Information Technology, eBusiness, May 2010–Mar 2011

Business Analyst

Guided weekly meetings with business partners in design, development, and implementation of Internet-related mobile applications.

Evaluated customer requirements and translated them into use cases and user interface requirements.

Phillip’s Plastics/Short Run, New Richmond, WI, Jan 2005–Jan 2008

Advanced Engineering Technician, Project Manager, Business Analyst, Database Administrator

Managed Advanced Quality Planning process from inception to production ready parts.

Managed Engineering Resource Planning (ERP, data management system) activities.

Managed technical documents to support launch of new Medical Device programs.

Maintained and managed multiple databases.

Phillip’s Plastics/Medical Molding and Assembly, Menomonie, WI, Sep 1999–Jan 2005

Document Administrator, Business Analyst, Customer Service

Maintained all Quality System compliance records to related medical standards, following FDA guidelines and ISO-13485 standards.

Supported Engineering in new and existing program development.

Processed Engineering change requests.

Performed internal audits twice a year as a certified auditor for all medical facilities within company.

Managed Corrective Actions and Material Review Board.

EDUCATION

Charter University May 2016

Bachelor of Science Degree in Information Technology

GPA 3.9

CERTIFICATIONS:

Process and Software Validation Certification

Lean Manufacturing Certification

ISO Auditor Certification 9001-2000

TECHNICAL SKILLS

Software and OS, 15 years

MS Word, Excel, PowerPoint, Access, MS Project, MS Visio, Adobe Writer, MS Publisher, IBM Rational RequisitePro, IBM Rational ClearQuest, SharePoint, NSI, VSRM-Security, Lotus Notes 8.5, MS Windows

3 years plus

Celum, HTTrack, Outlook

Database Systems, 5–15 years

MS Access, MS SQL Server, Baan, IQMS

Methodologies, 15 years

Object Oriented Unified Modeling, Agile Development

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