Daniel E. Sloan

acz7wk@r.postjobfree.com cell: 515-***-****

Computer Support

Professional

Professional Summary:

An analytic leader open to new ideas for IT. Leveraging over twenty years of specifying, supporting, and managing educational technology to provide the best customer experience possible.

Core Competencies:

Management: Strategic Planning - Transparency - Staff Utilization IT Solutions: Customer Focused - Results Oriented - Cost and/or Value Efficient Security: Disaster Recovery - Risk Assessments - Information Controls Experience:

Technology Supervisor – Newton Community School District, Newton, IA – 2015-Present

● Guide school district vision for technology and computing

● Conduct Value of Investment (VOI) qualitative analysis and risk assessments

● Coordinate district technology committee

● Serve on district budget committee

● Supervise and coordinate technology support staff

● Specify, design and write request for proposals and request for bids for technology and audio visual projects

● FCC E-rate administration and planning

● Supervise district security team

● Develop infrastructure replacement plan

● Develop and Implement 1:1 computing four year replacement plan

● Develop and implement information services disaster recovery (DR) portion of district business continuity plan (BCP)

● Infinite Campus School Information System (SIS) DBA

● G Suite for Education administration

● Develop e-paper workflows using Google Forms, Sheets, and associated scripting Daniel E. Sloan

acz7wk@r.postjobfree.com cell: 515-***-****

Director of Information Technology – North Polk Community School District, Alleman, IA – 2014-2015

● VMWare Administrator

● Network, Palo Alto firewall and iBoss management

● E-rate administration and planning

● Developed 5 year technology plan in conjunction with other administrators

● Telephone system configuration and maintenance

● Security camera, High School Cube, and stadium Daktronics board configuration

/ maintenance

● Google Apps administration

● Apple computer configuration, repair and deployment

● iPad configuration and deployment

● DeployStudio and Munki installation and configuration for OS deployment

● Inventory tracking and purchasing

Adjunct Professor, Information Systems – College of Business and Public Administration, Drake University, Des Moines, IA – 2014-2016 Class taught: IS44 - Office Applications for Business Students: Brief Description: Exploring the use of technology and application software for solving business problems, both analytic and organizational in nature. The course used the most current Microsoft Office application suite, including Word, Excel, Access, and PowerPoint.

Topics Included:

● The use of financial, logical, and time functions in creating worksheets

● The use of pivot tables and charts in analyzing and presenting data

● The creation and use of relational databases

● How to use technology reliably and safely to avoid data loss and to avoid potential security compromises

Systems Administrator – College of Business and Public Administration, Drake University, Des Moines, IA – 2004-2014

● Project Manager for College of Business and Public Administration

● Install, maintain 8 servers on a 7x24 basis including: Microsoft SQL server, Linux based web servers, Microsoft IIS server, file / print services, Hyper-V, digital signage system, image deployment and Linux based e-commerce events management system

● Diagnose and repair faculty and staff computer systems, including virus and Daniel E. Sloan

acz7wk@r.postjobfree.com cell: 515-***-****

patch management: approximately 178 individual desktops and laptops in two buildings. Desktop systems are a mix of Windows 7, Windows 8, OS X and Linux environments

● Specify, install, and maintain student computer labs, including application deployment through Microsoft SCCM, Microsoft Group Policy, Apple ARD, and image deployment using OS X Deployment Studio and Windows Deployment Services

● Supervise hourly staff in computer maintenance and help desk roles

● Provide application support, training, and troubleshooting to faculty and staff systems on an as needed basis

● Bring new technology and best practice techniques to faculty members’ attention

● Provide computer and mobile device specification consulting on a scheduled and/or walk in basis, assist faculty and staff with data transfers and software setup on new systems

● Maintain technical and computing inventory system

● Technical purchasing agent for College of Business and Public Administration

● Provide web design and programming support for college web sites as needed

● Provide remote, on-site, and/or phone support as necessary to troubleshoot and assist Faculty and Staff

● Enter and resolve tickets in Numera Footprints IT Management System System Support Specialist IIII / Computer Services Manager – College of Veterinary Medicine, Iowa State University, Ames, IA – 2001-2004

● Provide application support, training, and troubleshooting to faculty and staff systems on an as needed basis

● Provide computer specification consulting on a scheduled and/or walk in basis, assist faculty and staff with data transfers and software setup on new systems

● Provide phone support as necessary to troubleshoot and assist Faculty and Staff

● Diagnose and repair faculty and staff computer systems, both hardware and software support, including virus and patch management: approximately 311 individual desktops in four separate departments scattered in multiple buildings. Desktop systems are a mix of Windows, Apple, and Linux environments

● Successful plan and execution of Windows NT4 to Windows 2000 Active Directory migration

● Building contact for computer security breach notifications provided rapid response and accountability for virus and DMCA violations

● Install, maintain, and backup 11 servers on a 7x24 basis including: Global Catalog, servers, Exchange 5.5, MS SQL 2000, Cumulus Image database, MySQL based application server and multiple File/Print servers

● Fluent with multiple backup packages including: Veritas Backup Exec, CA ArcserveIT, and Dantz Retrospect

Daniel E. Sloan

acz7wk@r.postjobfree.com cell: 515-***-****

● Specify, install, and maintain student computer labs, including application deployment and image deployment using Phoenix Technologies Imagecast and Symantec Ghost

● Track inventory, including static IP and MAC addresses on a College wide basis

● Supervise hourly staff in computer maintenance and help desk roles Network Support Specialist / MCSE - Beacon Microcenter, Ames, IA - 1994- 2001

● Provide application training to customers in individualized and group settings concerning the care and use of their new systems, including operating systems, equipment and applications

● Diagnose and repair networks and individual systems, both hardware and software support

● Design and specify network infrastructures

● Perform lightweight security audits

● Provide telephone support for purposes of troubleshooting computer problems

● Fluent with multiple operating systems including Microsoft Windows 95, 98, NT4, NT2000, Macintosh, DOS, and have regularly worked with Linux, Sco Unix, and OS/2 Warp

Technician - Compact Circuits Corporation, Decorah, IA - 1994

● Responsible for anti-static training program, and material safety data sheet

(MSDS) database

● Responsible for ISO 9000 and TQM process documentation and adherence

● Responsible for surface mount equipment maintenance and operational training programs

● Supervised solder wave operations and maintenance Lab Monitor - ISU Computation Center, Ames, IA - 1992-1993

● Assisted users, maintained printers (self funding of education) Manufacturing Engineer - Sloan Manufacturing Company, Clear Lake, IA - 1989- 1992, 1993-1994

● Performed time and motion studies, maintained auto insertion and solder wave equipment, created assembly fixtures, setup electronic test procedures, maintained anti static program

Airman, United States Navy – Active Duty, USS Saratoga CV-60 - 1987-1989

● Supervised V-3 Division Tool Department

● Supervised Hanger Bay Paint Crew

● Honorable Discharge

● Additional 6 years USNR

Daniel E. Sloan

acz7wk@r.postjobfree.com cell: 515-***-****

Education

2006-2013: Drake University, Des Moines, IA

● 2009 - BSBA Information Systems degree

● 2013 - Masters in Public Administration

1989-1992: North Iowa Community College, Mason City, IA

● Associate in Arts degree

● Associate in Science degree

Current and Past Certifications

● Google Certified Administrator - 2016

● Cisco Certified Design Associate – April 2001

● Microsoft Certified Systems Engineer, NT 4 (MCSE) 1998

● A+ Certification – 1997

Interests

● Family Time

● Boy Scouts – Eagle Scout - Nevada

BSA Crew 128 Advisor

● Woodworking

● Singing

● Computers in general

● Puzzles

● Auto Mechanics

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