Administrative Assistant Customer Service

CRISTINA CIORAC

*** ********* ***, **, *: 403-***-**** ********.******@*****.***

Summary

Dedicated and focused, I excel at prioritizing completing multiple tasks simultaneously and following through to achieve project goals. Answers a high volume of incoming calls while handling in person inquires from clients and colleagues. Flexible and hardworking with strong drive to succeed. Although I have electrical engineering background I am not considering going back in oil & gas. I am very determined to build up a new long term career as an Administrative Assistant.

Highlights of Qualifications

Excellent interpersonal, organizational and communication skills

Able to work independently, to organize, prioritize and multi-task

Outstanding data entry skills

Very proficient in typing, 65 WPM, outstanding computer and word processing skills

Able to handle a high volume workload while meeting deadlines

Able to provide professional customer service

More than six (6) years experience with a post-secondary education

Experience with Microsoft programs: Office, Excel, Adobe, MS Outlook

Ability to handle several situations at once with confidence, work under pressure and meet deadlines

Team player, detail oriented, self-motivated, great communicator (verbal and written), patient, hardworking, and customer focused

French and Spanish Beginner-Intermediate level

Experience

03/2017 – Present

Quality Assurance Technician – Ice River Springs Calgary

Micro Analysis - Collect various daily samples and perform micro-analysis on each sample daily. All results are recorded in the appropriate log books.

Report all non-conformances for corrective action to QA Supervisor and take appropriate actions to resolve.

Investigate customer complaints as required and determine the cause of all contamination problems that result from micro analysis.

Testing and Verification of results - water Testing - Test for TDS, turbidity, PH, water temperature, ozone, weight and any special customer testing request.

Calibrate Equipment - Calibrate all testing equipment.

Ensure ozone settings and ozone records are complete and accurate.

Audits - Participate in various facility audits with the Quality Supervisor. Ensure all finished product and raw materials are within specification. Ensure all GMP's and HACCP procedures are followed.

General Administration: Organize and attend all plant meetings. Record meeting notes. Prepare corrective action reports. Ensure all Quality and Sanitation records are up to date and filed correctly.

Daily sanitation of filler room and weekly sanitation of the production line and ozone tower as per set specifications and work orders.

Responsible for all chemicals in the facility, the ordering of, inventory lists and assisting in the training of employees on uses.

01/2017 – 02/2017 Facility Support (Floater) Rileys – Calgary, AB

(Contract temporary position)

Sorted and distributed of mail and office supplies, including interoffice, couriers and overnight mail

Delivered of mail and printing projects throughout the customers site

Coordinated and prepared projects for printing, including electronic file conversion, document scanning and enhancement from start to delivery

Downloaded jobs from email or printed queue, sizing, reproducing, sorting and finishing

Established and maintained quality controls to ensure work accuracy

Fully experienced in handling clerical duties of the mailroom and maintaining records

Scanning incoming parcels and ensuring proper seals and labels for outgoing items

Sorted, analyzed, and indexed legal and other confidential documents

Used FedEx, Purolator and numerous other couriers to send and receive mail

06/2007- 12/2014 - Electrical Designer, Various Companies in Calgary

Created and interpreted original layouts and detailed drawing schematics

Produced area classifications, electrical layouts, cable and conduit schedule, junction boxes, single line diagrams using AutoCAD

Updated drawings from mark-ups and red lines

Coordinated electrical design works and drawings checking with the other disciplines (mechanical, civil / structural and control / instrumentation)

Responsible to meet the drawing package issues deadlines

Ensured adherence to applicable standards, policies and procedures

Maintained standards and electrical department procedures

05/2006 - 05/2007 - The Co-Operators Insurance CGIC Calgary

Processor 2 Commercial Operations Department

Sorting document and distribute all incoming, internal and returned mail for Commercial Operations

Responsible for the maintenance and organization of the file bank

Daily distribution of locally printed CFC generated reports, notices and wordings and to match the wording to the appropriate notice

Producing Commercial Operations documents and correspondence to policyholders, agents, mortgagees and others as required

03/2006 - 05/2006 Calgary Crown Prosecutors’ Office

Administrative Assistant Support – Unit Clerk (Contract temporary position)

Sorted legal files

Completed different forms and orders

Mailed documents to various organizations

Retrieved information from various databases

Updated legal files

Distribute documents within the office

Processed loose documents

Processed different reports regarding files.

Education

2016 Standard First Aid and CPR level C

2015 Food Safety Certificate

2015 Class A, AGLC license

2007 Electrical Design Certificate, Sait

1994 High School

References available upon request

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