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Steve Joseph Jr. Saintil

***th Street, Queens Vi l lage, NY 11429

s. sainti acz7vu@r.postjobfree.com 516-***-****

Summary

3years of experience in Customer Service and sales

* **** ** ********** ** telemarketing

Knowledge, Skills and Abilities

- Excellent customer service and communication skills

- Strong analytical assessment skills

- Ability to work as well steady and flexible schedule that may include evening and weekend assignments

- Ability to use proper etiquette and good judgment when situations escalate to higher management

- Ability to quickly respond to guests/clients needs and any situation that may arise

- Ability to work well under pressure in a fast paced environment, in multi-ethnic and multi-cultural environment

- Fluent in English, French and basic Spanish.

Education

Queens College, The City University of New York Flushing, NY Bachelor of Arts in Accounting and Information Systems Expected: June 2018

Major: Accounting

Cumulative GPA: 3.1

Quisqueya University Port-au-Prince, Haiti

Master of Science

Major in Project Management

Graduated: June 2011

Cumulative GPA: 2.6

Center of Techniques of Planning and Applied Economics Port-au-Prince, Haiti Bachelor of Arts

Major in Applied Economics

Graduated: May 2007

Cumulative GPA: 2.9

RECOMMENDED U.S. EDUCATIONAL EQUIVALENCY from Spantran Evaluation: Bachelor of Arts in Applied Economics with emphasis on Quantitative Economics from a public institution of higher education in the United States, followed by a Master of Science in Project Management from a regionally-accredited institution of higher education in the United States. 2

Work Experience

Barclay’s Center Brooklyn, NY

Usher/Ticket-taker (Guest Services Department) 10/2016 to present

Collect and examines admission tickets for the event

Maintains order and ensures adherence to safety rules

Assists guests in finding seats utilizing flashlights

Provides assistance to guests with special needs

Distributes programs and helps answer guest questions regarding the events

Provides special attention to the VIP guests

Follows response procedures and instructions to the guests in case of emergency

Performs other duties as assigned by the supervisors. Macy’s Manhasset, NY

Sales Associate 10/ 2013 to present

Provide excellent customer service on a daily basis to answer questions regarding merchandise selection and purchases in the Women’s shoes Department.

Participate to inventory process and provide support to the stock associates in their duties.

Promote sales for the women’s shoes department and handle customer’s loyalty. RBM Funding Solutions (Merchant Cash Advance Company) Jamaica, NY Call Center Agent 04/ 2016- 07/2016

Make more 100 daily outbound calls to merchants to sell our financial services

Receive lots of incoming calls and leads to search for merchants for the company

Follow up with merchants via call and/or internet related to their financial needs

Assessment of merchant’s financial statements before submitting them for underwriting

Schedule phone appointments with merchants and senior underwriter to sell contracts

Follow up with the merchants regarding the contract sold and the respect of the stipulations of the lender

Help the senior underwriter to close the deals.

NYRA (Belmont Park) Elmont, NY

Cleaner 05/2013-09/2013

Clean, stock and supply designated facility areas

Perform and document routine inspection and maintenance activities

Carry out heavy cleaning tasks (vacuuming, mopping, cleaning ceiling vents, restroom cleaning, and replacing trash cans) and special projects.

3

Oxfam International Port au Prince, Haïti

Program Officer 11/2011- 03/2013

Responsible of coordination and management of urban livelihoods program

Worked with the country director over budget planning and new development program

Followed up with the stakeholders of the program to monitoring the different projects of the program

Prepared periodical reports on the program

Participated in the evaluation and assessment of the program. Voila/Comcel (cellphones company) Port-au-Prince, Haïti Sales Analyst 11/2010- 10/2011

Prepared periodic statistical analysis for sales performance for the company.

Defined monthly sales target with the product managers.

Monitored and analyzed key business indicators per product: weekly and monthly dashboards.

Fixed annual objectives in collaboration with the sales director, on the basis of new historical data.

Presented sales reports, to the stakeholders for decision making during meeting sales.

Created new efficient process for the statistical analysis of sales performance. National Micro Credit Port-au-Prince, Haïti

Loan Officer 04/2005- 05/2007

Managed credit portfolio for the amount of $ 100,000 for more than 300 clients.

Prospected new customers; assessed financial credit needs for customers.

Granted and monitored loans; ensured the repayment of the financial commitments. Leadership Activities and Awards

Bilingual Interpreting Connection: Interpreter from Creole to English for medical appointment, summer 2015

Private tutor of Math and Inferential Statistics for CUNY college students, RJB Educational Services Queens Village, NY 10/2014 to May 2015

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