Customer Service Medical

Joan Tu-Anh Vu

***** ** ******-********, ** *****-971-***-**** or 503-***-**** ************@*****.***

Objective: Clerical/Administrative

Summary of Qualifications:

KP Health Connect Training: Front Office, Admit, and Hospital Business

Medical Insurance Clerk Certificate: Medical Terminology, Coding ICD-9 CM, and CPT, Health Insurance Claim Form Such as HCFA-1500 and ADA for different kinds of insurance such as Medicare, Medicaid, Medi-Medi, Madigan, Champva, Champus, Workers’s Compensation, and Private Insurance Plans.

Medical filing (Alphabetic, Consecutive number, Terminal digit, and Middle digit).

Familiar with the telephone and appointment-making skills.

Computer Applications and Office Systems Certificate skills including: 10-Key by Touch, Keyboarding, E-mail, Microsoft Word, PowerPoint, WordPerfect, Spreadsheets, and Business Editing Skills.

Accounting skills including: General Ledger, Account Receivable, Account Payable, General Journal, Worksheets, Income Statements, Cash Receipts, & Journal and Balance Sheets.

Detail oriented, independent worker with great customer service skills.

Scheduling, Admitting, and opening a new account for a new patient.

Work Skills

Customer Service/Medical

Greeted patients and prepared questionnaires forms for patients

Prepared patients for medical procedures and discharged patients

Checked in and out books, videotapes at PCC library

Answered phone and renewed materials

Tutored students on computer/math skills at PCC Skill Center

Office Support/Medical

ER Log: Identified billable Medicare patients: Filled out worksheet for billing, Looked for additional charges in Lab and X-ray programs.

Printed Business Office Summary from epicare system for billable patients in Mac, Pac, Mic, and Tuc departments.

Surgery Worksheet: Checked Kare system for overnight stays, Checked Rim program for any X-rays, Encoder CPT and ICD-9 codes.

Sleep Lab: Counted charges/batched/sent to data control for billing.

Sorted all kinds of documents, filed charts, video tapes and miscellaneous documents

Prepared charts for nurses, took medical specimens and pathology samples to the lab

Made pain packets, CT Biopsy charts, and new patients charts for outpatient and inpatient clinic

Corrected tests for instructor, and performed data entry

Work History

Volunteer Kaiser Permanente 07/13-Present

Training Cardinal Health Services 10/12-06/13

Accounting Home 01/06-Present

Clerk Kaiser Permanente 10/05-01/06

Clerk (Internship) Kaiser Permanente 04/05-09/05

Clerk (volunteer) Kaiser Permanente 06/04-12/04

Receptionist (volunteer) Providence Medical Center 03/04-09/04

Library Assistant Portland Community College 03/97-03/98

Tutor PCC Skill Center 09/96-03/97

Education

Computer Application/Office Systems Certificate Portland Community College Portland, OR

Medical Insurance Clerk Certificate Education Direct Scranton, PA

Contact this candidate