Shakera Davis

*** ***** ****** **. *** M Greensboro, NC 27401 252-***-**** acz7rv@r.postjobfree.com

OBJECTIVE

Customer Service expert looking for a position in which to be an asset to a company by offering professional service. Motivated to maintain customer satisfaction and contribute to company success. Reliable and driven, with strong time management abilities.

EDUCATION

North Carolina Agricultural and Technical State University- Greensboro, NC

B.S., Family and Consumer Science May 2018

PROFESSIONAL EXPERIENCE

Food Lion- Greensboro, NC

Customer Lead April 2017 – Present

Front End Sales Associate May 2015 – April 2017

•Serve as a model for customer service and instills Food Lion values in all front end associates through coaching

•Provide exceptional in-store customer service and product knowledge.

•Train new employees in all company policies and procedures.

•Successfully complete Computer Based Training (CBT) and Training Aid courses

•Perform the Sales Associate and Service Associate duties as needed.

Old Navy- Greensboro, NC

Brand Associate May 2015 – August 2015

•Keep the product folded, sized, in-stock and organized on the sales floor and up stocks/back stocks

•Execute the shipment process to meet productivity and presentation standards

•Perform tasks as requested of you each shift and that pertain to the successful operation of the business

•Perform the duties of customer service representative when required

Roses- Henderson, NC

Cashier August 2010 – May 2015

•Greet customers as they arrive in the store and provide them with information regarding products and/or services

•Respond to customers’ complaints and take necessary actions resolve their issues

•Handling cash and other tenders accurately

•Perform the duties of customer service representative when required

•Keep the checkout area clean and orderly

VOLUNTEER EXPERIENCE

Guilford Child Development- Greensboro, NC

Food Pantry Assistant September 2016 – Present

•Foster a welcoming, productive and safe environment where volunteers are treated with respect.

•Assist in interviewing, hiring and training volunteers to work at the food pantry.

•Filled and carried customer food bags after selection on a regular basis.

•Assisted other volunteers and customers as necessary.

•Oversaw food pantry daily operations.

ADDITIONAL SKILLS

•Working knowledge of using computer and Windows PC applications, which includes strong keyboard and navigation skills and leaning new computer programs

•5 years’ experience in customer service

•Excellent communication skills with a focus on customer service

•Multi-tasking skills developed from previous experiences

•Works well in a team

Contact this candidate