Sales Representative Customer Service

Emma Morelli

Inside Sales Representative

Hudson, MA 01749

acz7re@r.postjobfree.com - 774-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Inside Sales Representative

Pure Encapsulations, Inc. - Sudbury, MA - September 2016 to Present

•Develop, identify and secure all relevant direct sales opportunities.

•Make cold calls to new and existing customers to explore business opportunities.

•Generate product or service interest for customers by providing them benefits information.

•Identify decision makers within an organization and endeavor to speak to them.

•Set up appointments with customers for demonstrations and provide information for representative who will provide demonstrations.

•Relay successful leads and appointment data to outside sales representatives.

•Make follow up calls to customers who have shown interest during initial contact.

•Emphasize on product features and benefit and quote prices.

•Maintain exceptional service and product knowledge.

•Manage pre-calling planning activities such as call opening, relay of product information and call closing. Customer Service Representative

Pure Encapsulations, Inc. - Sudbury, MA - August 2015 to September 2016

•Responsible for answering 45-55 phone calls per day.

•Handle inbound calls and provide callers with product and service information.

•Assist customers with placing online orders and navigating through the website.

•Interacts with executives frequently.

•Assist in problem solving and troubleshooting with colleagues in multiple departments.

•Consistently learning about the supplement and functional medicine world.

•Excellent phone and interpersonal skills.

•Knowledge of Oracle programs

Administrative Assistant

Brigham and Women's Hospital - Boston, MA - October 2014 to August 2015

•Responsible for general, academic, and research secretarial fucntions.

•Taking phone or email messages and paging the physician if necessary.

•Obtain author permissions for use of chapter, figure, or chart.

•Make travel arrangements.

•Complete and submit reimbursements.

•Formatting CV and keep current.

Skills Used

•Strong attention to detail.

•Strong interpersonal skills.

•Able to communicate effectively with varying levels of faculty and staff.

•Knowledge of MS Office (Access, Excel, Outlook, Word). Receptionist/ Assistant

Wellesley-Natick Veterinary Hospital, Inc. - Natick, MA - September 2004 to October 2014

• Perform basic bookkeeping and filing.

• Interact with numerous pharmaceutical representatives.

• Fill and maintain medical records.

• Facilitates flow of patient visits.

• Provides administrative support to staff, doctors, specialists, and technicians.

• Able to supervise new personnel.

• Excellent phone and communication skills.

EDUCATION

Bachelor of Arts in Developmental Psychology

Framingham State University - Framingham, MA

December 2010

Undergraduate Research

University of Massachusetts Amherst - Amherst, MA

April 2010

ADDITIONAL INFORMATION

Skills

Excellent Interpersonal Skills

• Ability to handle difficult situations in a proper and professional manner.

• Able to offer consolation in end of life situations.

• Conducted and completed research project; collected data; formed analyses Exhibits Initiative

• Enjoys taking on new projects, works well independently and with others. Computer Skills

• Microsoft word, SPSS, Excel

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