Medical Assistant, microsoft, phone ethics, fax, scan
Resume:
HEATHER ROSE THOMAS
*** **** **** ****** ****, Al 36869
*****************@*****.***
Objective: To work and grow in a proffessional environment where I can learn and use my knowledge to my best capabilities.
Experience
South Atlanta Spine & Wellness
Medical Assistant / March 2014 – February 2017
Provided patients with excellent and careful care with their therapies such as ultrasounds, EMS, mechanical traction table, manual therapy, or any other therapies they needed. Scheduled future patient appointments. Assured cleanliness and proper operation of all therapy equipment. Provided medical assistant treatment including functional mobility, range and strengthening, evaluated and coordinate treatment plan. Prepared and maintained accurate patient information. Conferred with physician the progress of patients and adaptation of the treatment program, provided input on patient's progress, and taking medical histories. Assisted in the administrative office by answering and making phone calls, handling insurance paperwork, ordering supplies, making copies, and faxing. Maintained and operated the electronic health records and billing system. Managed insurance and billing related procedures of the facility and solved queries of the patients regarding their insurance.
Rivertown Toyota
Car Sales Representative / November 2013 – 2014
Assisted clients to assist them in purchasing the best vehicle to suit their needs. Established client's financial position, assisting them in purchasing the vehicle that best fit their budget. Addressed customers' needs, advised and helped located appropriate vehicles and accessories. Described products, features, benefits, and demonstrated usage and operation of vehicle and accessories. Provided information concerning specifications, warranties, pricing, financing available, maintenance, and delivery options. Providing quality customer service and offering your customer the right product. Responsible for the meet and greet, sales, financing and warranty of new and used vehicle sales. Achieved individual sales goals and customer service goals. Self-motivated sales professionals with inside or outside sales.Demonstrated previous finance and warranty sales.Possessed a valid driver's license & satisfactory driving record. Strong interpersonal and communication skills.
Wal-Mart Pharmacy
Registered Pharmacy Techincian / May 2011 – 2013
Communicated with healthcare providers, insurance companies, and patients in person, by email, via fax and telephone. Properly filled and dispensed an average of 500 to 800 prescriptions per day. Received and stored incoming inventory, verified quantities against invoices, and checked for outdated medications. Made requisitions for drugs and supplies with professional guidance from the pharmacists. Performed clerical tasks, such as filing, answering phones, and operating cash register, maintaining prescription records, or composing letters. Perform trouble shooting for client with insurance issues to resolve problems. Provide friendly customer service that helped retain customers despite fierce competition in the industry. Demonstrated accuracy in cashiering, cash handling and credit-card processing. Routinely commended for maintaining an orderly and clean store appearance.
Dollar General
Sales Associate / February 2011 – May 2011
Arranged new merchandise with signage and appealing displays that encouraged customer sales and moved overstock items. Delivers excellent customer service with floor sales and assist customers with purchases. Responsible for merchandising the store; including merchandise up-keep. Managed cash register, communicated with customers and operated sales floor. Provide outstanding customer service while maximizing sales and serving as a positive role model for team members. Perform strategic thinking to achieve optimal customer experience and meet customer needs.
JC Penny
Customer Service (Seasonal) / November 2010 – January 2011
Counted down, balanced multiple cash drawers and assisted with daily deposit. Performed daily store opening, closing, and clothing procedures. Provided a complete shopping experience to all our customers. Provided excellent customer service while on the selling floor, fitting room and front end. Stocked and replenished merchandise when necessary. Received and processed cash, check and credit payments. Recommended, selected and helped locate merchandise based on customers needs and desires.
McDonalds
Crew Member / 2005 – 2010
Achieved high customer satisfaction. Collaborated with crew members to ensure the delivery of efficient, high-quality service. Enhanced company reputation by performing with excellent customer service. Consistently received positive feedback from guest on performance reviews. Maintained calm demeanor in high-stress, fast-paced environment. Assisted customers with pricing, and menu. Troubleshooted equipment such as office computer and headsets. Followed appropriate procedures to prevent contamination. Recommended products based on customer needs. Prep food under fast-pace environment and high standards of McDonald’s. Held accountable for learning, understanding, and working based on the company's mission. Main position to serve guests in front line per McDonald's guidelines. Provided friendly customer service. Helped open and close restaurant.
Other Skills and Achievements
Registered Pharmacy Technician
Kaplan University online – Medical Assistant
References Available Upon Request
Leslie Thomas – office manager at South Atlanta Spine And Rehab 706-***-****
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