Nirmal Jalla, ITIL Expert, PMP

Oklahoma City, OK 73162

acz7p4@r.postjobfree.com 405-***-**** www.linkedin.com/in/nirmaljalla

Senior IT Management Position

Efficiently Deliver Product Strategy and Roadmaps, Resulting in Cost Savings Without Compromising Quality or Satisfaction of Customers, Employees or Morale

Results-driven, natural leader with exceptional problem-solving talent and vast experience in directing, managing, leading and implementing multi-million dollar projects and programs. Known for being proficient in all major software development methodologies. Substantiated expertise in providing service, using global delivery model. Proven leadership with consultative approach, responsiveness and deep understanding of customer and staff needs.

Demonstrated key specialties in manufacturing, retail & distribution (MRD), financial services (banking and private label credit cards), insurance industries and government. Known for high-quality project management, managing, leading and delivering, utilizing onsite, offsite and offshore resources.

Program Management Agile Project Management Global Delivery

Product Management Program Management Office (PMO) Customer Relations

Outsourcing Risk Management Information Technology Infrastructure Library (ITIL)

Professional Experience

NCR, Oklahoma City, OK 2015 to 2017

Implementation Director / Product Manager

Provided implementation services for Power Menu and analytics products, e.g. Enterprise Analytics, Warehouse Analytics, etc. Managed roadmap and quarterly releases for Power Menu, as product manager. Managed features list for re-development of Power+ Menu.

Reduced customer complaints from several weekly to practically 0 by incorporating every issue found by customer during user acceptance testing into checklist of test cases to be tested after each release.

Decreased open issues from almost 60 to 2 by ensuring staff was working from same code base and followed best practices in versioning and release management.

Reduced development costs 50% by streamlining implementation and QA processes.

HCL, Richmond, VA 2014 to 2015

Senior Project Manager

Managed 3 concurrent projects (“Romalink Migration to Power Net”, “Implementation of Power Menu at Fox River”, and “Implementation of Power Mobile at all operating companies within PFG that were using Power Net”), on-time, within budget and of highest quality.

Resolved major implementation issues by creating and executing simple and effective solutions through innovation and thinking outside the box.

INDEPENDENT CONSULTANT, Oklahoma City, OK 2013 to 2014

Program Manager, @Oklahoma Blood Institute

Developed cloud-based “Donor Portal” for Oklahoma Blood Institute, with provision to send letters to donors based on medical conditions suggesting donors seek medical advice/treatment. Provision for call center to follow-up with donors after mailing letter. Portal offered as software as service (SAAS) to other subscribing Blood Institutes.

SNAP, INC., Chantilly, VA 2011 to 2012

Program Manager, K12, Corp 2012

Planned, organized and controlled work activities of all projects and products. Managed SNAP’s Content Authoring Tool.

Delivered e-learning platform migration project 3 months ahead of schedule, 40% under budget and with 0 defects by following processes set by PMO.

Nirmal Jalla acz7p4@r.postjobfree.com Page Two

Director, PMO 2011 to 2012

Created both local and global project templates / tools for PMO, instituted processes and conducted quarterly audits of all projects.

Achieved Computer Maturity Model Integrated (CMMI) Maturity Level 3 DEV (Development) certification within 6 months, due to processes created and through conducting quarterly audits.

Deputy Program Manager, USDA Forest Service 2011 to 2012

Managed 3 task managers responsible for total of 89 resources (spread across 15 states) manning call center support calls pertaining to personal computers, database administrators (DBAs) and servers. Administered service level agreements (SLAs) covering 42K employees, 33K desktops, 8K laptops, 1.2K Unix and Linux servers and significant number of handheld computers. Oversaw 10K+ tickets per year captured in Tivoli Enterprise Management (including Service Desk).

Met 100% compliance for both technical and management SLAs due to more stringent internal SLAs, allowing for management intervention to ensure SLA compliance.

Guaranteed 0 “Repeat Contact Incident” by instilling “do it right the first time” work ethic.

OBJECTSTREAM, INC., Oklahoma City, OK 2009 to 2011

Program Manager

Managed several projects using principles of risk management, configuration management and earned value management (EVM). Headed center of excellence for application development and maintenance. Managed 3 teams of professionals involved in gathering and documenting requirements for 3 concurrent and diverse projects.

Condensed requirements phase into 4-week timeframe, allowing iteration / sprint to be completed in 6 months (as per directive from Chief Information Officer (CIO), using Rational Unified Process (RUP)-agile methodology.

CGI, Oklahoma City, OK 2001 to 2008

Director, Consulting Services

Managed numerous projects across US with multiple project managers as direct reports and 200+ consultants reporting indirectly through project managers / leads. Managed complicated human resources (HR) challenges in difficult times of transition.

Increased net profit $1M+ over 6 years by leveraging global delivery model.

Achieved business growth of $50M (over 4 years at Fleming), $500K at OLDE and $800K at NCR (formerly Retalix and TCI) by building trust with customers.

Exceeded all metrics set by company, including customer satisfaction, member (employee) satisfaction and financial metrics for revenue and gross and net margins by setting proper expectations, managing expectations and superior understanding of budgets and planning for unforeseen expenses.

Additional Relevant Experience

TCS, (Formerly Tata Unisys Ltd.), Stamford, CT

Manager

Education

Bachelor of Technology (B. Tech/BE/BS), Chemical Engineering,

Indian Institute of Technology Bombay, Mumbai, India

Professional Development

Project Management Professional (PMP) Certificate, Project Management Institute (PMI), Pittsburg, PA, #1243038 valid through March 13, 2018

ITIL Foundation V3 Certificate, EXIN, Netherlands, # 00039941 (no expiration date)

CGI Training, Oklahoma City, OK

- Supply Chain Consulting; IT and Business Strategy; Data Warehousing; Requirements Analysis

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