Mr. Ezzeldin Aksal

Kuwait,Salmiya

Telephone: ***54568

E-Mail: acz7k1@r.postjobfree.com

1

Curriculum Vitae

Personal Details

1. Family and marital status Single

2. Nationality & Date of Birth Egyptian 15/3/1984. 3. Languages 1-Arabic 2-English 3-French.

4. Personality and values. 1- Ambitious.

2- Good learner

3- Persistent

4- Team work.

5- Enthusiastic and public speaking.

6- Great listener.

7- Self oriented or in groups.

8- Value & Benefit demonstration.

9- Interactive.

10- Self-motivated & enjoys working under pressure. 11- High communication skills.

12-Innovative & works with passion.

13- Organizing and controlling skills.

5. Summary of expertise and

experience

International law –Supply chain operations-Sales and Marketing Educational Qualifications

Degree/Diploma University/Board Class/Marks Year

1. High school diploma Saint Joseph maronite college (el daher). Very good 2002 2. Bachelor of law Helwan university. Fair 2007

3. AUC Egypt.

4. Fiata Diploma

Career certificate of Sales and marketing

EIFFA/Arab academy for science, technology

& maritime transport (Sheraton branch).

B+

A-

2013

2017

2

Current work

The Financial guarantee Center

From jan 2016 – currently (Kuwait).

Collect payments on past due bills.

Create a list of people who have not made payments.

Organize list according to severity of delinquency.

Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.

Call customers using telephone.

Utilize computer systems to handle skip tracing.

Inform clients of overdue accounts and amount currently owed.

Attempt to collect payment.

Review terms of sale or loan documents.

Ensure all customer information is correct, including phone numbers and addresses.

Listen to customer's story and determine if debt can be collected.

Set up repayment plans and new terms of sale.

Offer advice or refer customers to debt counselors.

Record new commitment to repay debt.

Send statements of delinquencies to credit bureau.

Initiate repossession proceedings or hand over account to law practice that specializes in debt collection.

Purge records if debt has been satisfied.

Report satisfied debts to credit bureaus.

Follow kuwait’s laws dealing with debt collection.

Print reports for management.

Purge records from deceased people.

TELEPERFORMANCE EGYPT:

TRAVILLING AGENT (FRENCH DEP):

FROM MAY 2015 TILL dec 2015

Arranging flights, insurance and accommodation

Using a booking system to secure holidays

Collecting and processing payments

Advising clients on travel arrangements, e.g. visas and passports

Sending out tickets to clients

Keeping clients up to date with any changes

Dealing with complaints or refunds

Professional

experience :

3

Freight solutions:

Custom clearance executive :

from1-3-2014 to 15-4-2015

Handle and arrange the Customs clearance in all Egyptian ports for all merchandise.

Provide import estimates and information regarding importing into Egypt (via air, ocean).

Provide customer service to internal departments and overseas affiliates/clients. Maintain import

data and verify information accuracy.

Classify all entries, resolve import and export problems.

Coordinate all deliveries and security arrangements from point of arrival to facility or vise verse.

Handle all post-entry amendments and internal audits of all imports and export that have been

imported or exported.

Responsible pre shipping coordination for IM/EX ocean, air operations.

Withdraw shipping containers and arrange trucking.

Negotiate road freight price for shipping cargo.

Coordinating full container loads (FCLs), less than container loads (LCL).

Preparing delivery tickets and orders, preparing and transmitting Shipper Export Declarations.

calculating insurance premiums and issuing cargo insurance, preparing loading

guides, scheduling pick-ups and deliveries of cargo.

process cargo classification under the Harmonized System (HS) Codes

calculating estimated duties and taxes, preparing and transmitting Import Security Filings

Transport & Exports, warehouse entries and withdrawals, payment of duties and taxes, and other agencies governing the import and inspection of cargo. Globelink Egypt (CWT GROUP)

From March.2011-JUY 2012 (held 2 positions)

1-Import LCL sales executive.

2-Export LCL Coordinator.

Job Description :

First position : Job Responsibilities as import LCL sales executive:

Listening to customer requirements and presenting appropriately to make a sale.

Maintaining and developing relationships with existing customers in person and via

telephone calls and emails.

Cold calling to arrange meetings with potential customers to prospect for new business,

responding to incoming email and phone inquiries.

Acting as a contact between our company and its existing and potential markets.

Negotiating the terms of an agreement and closing sales.

Gathering market and customer information.

Challenging any objections with a view to getting the customer to buy.

Advising on forthcoming service developments and discussing special promotions.

Creating detailed proposal documents

Recording sales and order information and sending copies to the treasury office, or entering

figures into a computer system.

Reviewing my own sales performance, aiming to meet or exceed targets.

Gaining a clear understanding of customers businesses and requirements. 4

Making accurate, rapid cost calculations and providing customers with quotations.

Selling service solutions to customer to help them improve their performance.

Attending team meetings and sharing best practice with colleagues.

Coordinating the sales internally and externally.

Scouting market competition, obstacles to exceed and eliminate.

Building a strong relationship with colleagues and clients Second position:

LCL EXPORT Operation coordinator:

Job Responsibilities:

Providing freight quotations and thc according to destination and type of cargo.

Selecting the most convenient exporting rate from agent’s pricelist and book the cargo.

Coordinating trucking delivery to our harbor’s labors according to selected agent.

Coordinating container stuffing with the stuffing team and ensure full style labeling and packing of cargo.

Update the container status with cbms, to close it asap.

Providing shipping order to customers to load cargo.

Coordinating with truckers to ensure that cargo has met the container.

Providing customer with an update of cargo status by tracking cargo position upon request.

Coordinating with the receiver agents to hold/move/postpone/store or deliver cargo to consignee.

Regulating destination’s regulations with the agents to ensure smooth delivery.

Prepare and issue the bill of lading upon the vessel’s departure.

Ensure that the consignee has picked up the cargo and closing file.

Handling customer complaints to provide rapid solutions.

providing sales support and solutions to colleagues. Dr.Assem El Shamy and partners Attorneys at Law.

From January 2008 – September 2009.

Legal Assistant Job Duties:

1- Keeps cases organized by establishing and organizing files, monitoring calendars, meeting deadlines, documenting actions; inputting information into file database and case management software, confirming case status with attorney.

2-Helps develop cases by maintaining contact with people involved in the case; scheduling depositions; preparing and forwarding summonses and subpoenas; drafting complaints; preparing and filing discovery requests; preparing responses to opposing counsel; generating Status reports.

3-Keeps clients informed by maintaining contact; communicating case progress. 4-Maintains case costs by verifying outstanding balances with attorney, clients, and providers. 5-Supports case preparation by preparing case summaries and materials for mediation conferences, preparing pleadings, monitoring and obtaining discovery responses, organizing Materials for team case review.

6-Enhances trial proceedings by organizing evidence, preparing exhibits, scheduling witnesses, 5

ensuring that witnesses are ready when needed; taking courtroom notes. 7-Updates job knowledge by participating in educational opportunities, reading professional publications.

8-Accomplishes organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments. Military Service:

From October 2009 – February 2011.

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