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Customer Service Professional Experience

Location:
New York, NY
Posted:
May 09, 2017

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Resume:

MAYOMIA CARROLL

*** ***** ******, *** **. 646-***-****

Mount Vernon, NY 10553 acz7hj@r.postjobfree.com

Professional Profile

Coordinate investigations of criminal cases through XBR Fraud software to generate internal – external cases within the company and state laws and safety regulations.

Energetic, prioritize, organize and plan, manage time efficiently.

Build quick rapport with teams, resourceful and innovative in solving problems and disputes

AREAS OF Expertise

External Investigations Crisis / Risk Management Team Leadership/Training Escalated Behavior Procedures Anti-Terrorism Certificate Audits Cash Escorts

PROFESSIONAL EXPERIENCE

Security Guard:

Access control, maintain door activations and checked customers bags when EAS went off. Maintained logs, prepared case reports, monitored and scheduled subordinates work hours.

Inform personnel of changes in regulations and policies and implement new strategic techniques.

Investigate and resolve personnel problems within organization and charges of misconduct against staff.

Loss Prevention Detective:

Checked the fire extinguishers and alarm systems to ensure it was up to date for store opening.

Vigilantly watched CCTV and checked premises for internal and external activities.

Work History:

Overnight Cashier/ customer service Standard Parking Plus (08/2000 to Present)

Security Guard US Associate (08/15 to 05/16)

Stock, Target, White Plains New York (11/06 to 02/07)

Loss Prevention/ Tri-Star Security K-mart (12/99 to 08/2000)

EDUCATION & TRAINING

The College of Westchester Business Administration (07/12-04/14) White Plains, NY

The Art Institute of NYC Culinary Arts/Restaurant Management Associate Degree (09/04-06/07)



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