Customer Service Sales

Mohasina. A

NO.***/*A CSI Church Street Mobile: 814-***-****

Thandurai, Pattabiram. Email: ****************@*****.***

Chennai - 600072

Objective

A young, dynamic, energetic, and self motivated graduate, with 1 years and 10 months of experience in IndusInd Bank.

Seeking for a challenging opportunity to enhance and expose potential to the fullest extent.

Interested to get into any accounts sector and want to taste the essence by deeply dedicating myself to the core of the company with Positive mind, Confidence and Hard work.

Work Experience

Name of the Organization – Ability Foundation NGO till date.

Designation - Senior Programme Officer – Employment.

Job Description

Analyzing the requirement of Organization.

Identifying vacancies which suits for people with Disability and match applicant with open positions, background and reference checks, extend offerings and employee on-boarding.

Analyze the quality people and contact them through phone, Email.

Involved in full recruiting life cycle & end to end recruitment.

Maintain the existing employees and take the feedback from them.

Assist the accounts department for making the salaries of employees.

Training Skills

1. Coordinated and conducted individual training session for people with disability.

2. Learning enhancement classes to improve knowledge in English for disable students in higher studies.

3. Conduct workshops on disable friendly environment in schools and college.

4. Conducted and taught basis English knowledge for Hearing Impaired students using an simple App" Mobil Train " via SMS on a daily basis.

Previous work Experience

Name of the Organization - IndusInd Bank ( September 2013 to June 2015 )

Designation - Senior Executive (Banking and Credit Cards).

Job Description:

Answer incoming calls from customers to attend service inquiries and questions, handle complaints, troubleshoot problems and provide information.

Use questioning and listening skills that support effective.

Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.

Understand the impact of attitude in handling calls professionally.

Provide customers with product and service information.

Identify and escalate priority issues, route calls to appropriate resource.

Effectively deal with job stress, angry callers, and upset customers.

Apply appropriate actions to effectively control a telephone call.

Display Time flexibility towards shifts as per work floor requirements.

Credit card division

Additionally handling customer queries in credit cards, Cross selling of products like EMI and giving quality customer service.

Follow up customer calls where necessary for sales.

Support and provide superior service.

To achieve the given target.

To set up credit card account to interested customer.

To assist customer online banking, statement related queries.

Investigated and verified financial status and reputation of prospective customers applying for credit.

Mailing channel (CCU)

Additionally coordinating with CCU team, to contact the customer through mail address their referred concern.

Support and provide superior service via email.

To set up auto debit, Electronic payment on customer card account.

Identified problem accounts and negotiated payment programs with delinquent customers.

Educational Qualification

Course

Institution

Percentage

Year of Passing

10th

Holy Infant Jesus Matriculation higher secondary school

60%

2008

12th

Holy Infant Jesus Matriculation higher secondary school

70%

2010

B.Com

Jaya College of Arts and Science

85%

2013

MBA

Madras University

70%

2015

Personal Data

Father’s Name : Mohammed Abdullah

Date of Birth : 08.03.1993

Gender : Female

Language Known : English, Hindi, Urdu & Tamil.

Declaration

I hereby declare that the above information furnished in my curriculum vitae is true to best of my knowledge.

Place: Chennai

Yours sincerely

Mohasina. A

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