Customer Service Marketing

Esraa Alshama

*** ******* *****, *** ***, London, Ontario

acz7gz@r.postjobfree.com - 519-***-****

WORK EXPERIENCE

Cashier/Customer Service Manager

Markus Mini Mart - London, ON - February 2014 to December 2015

Greet customers as they arrive in the store and provide them with information regarding products and/or services

•Respond to customers’ complaints and take necessary actions resolve their issues

•Take payment in exchange of items sold

•Bag, box and wrap purchased items

•Identify prices of goods using memory or scanner

•Enter transactions in the cash register and provide customers with the total bill

•Sort and count currency and coins

•Issue receipts and change to customers

•Count money at the beginning and ending of each shift

•Process exchanges and refunds

•Ensure that all checkout counters have enough cash

Babysitter

London, ON - April 2013 to December 2015

•Plan, prepare and arrange nutritious meals for children

•Serve meal and clean up dining area after meal

•Bathe and dress children

•Change diapers of infants and give toilet training to toddlers

•Adhere to particular dietary rules of family

•Maintain grocery items list

•Carry out grocery shopping and run errands

•Change and wash children’s sheets and towels

Event management - supervisor

Summer Inn - Abu Dhabi, UAE - 2011 to 2012

Take care of the complete event coordination process, from selecting to promoting the event to potential attendees.

Serve as an ambassador for the company and regularly attend event planning conferences

Act calmly during adverse and unexpected circumstances

Marketing

ELITE translation office - AbuDhabi,UAE - 2011 to 2012

Creating new business proposals.

Developing marketing agendas.

Putting together promotional materials, programs, and events.

Being the key contact for consumer feedback.

Researching and analyzing competitors.

Providing administrative support to the Marketing team.

Assisting with event planning logistics.

Executing marketing campaigns across numerous channels.

Editing documents for spelling, grammar and layout mistakes.

EDUCATION

Diploma in Chemical Laboratory Technology

Fanshawe college - London, ON 2016 to Present

High School Diploma

Centre for Lifelong Learning St. Patrick Campus - London, ON 2016

Diploma in General Arts and Science

Fanshawe college - London, ON

2015

Diploma in urban planer

AL-hosn university - Abu Dhabi, UAE

2010 to 2012

High School Diploma

AL-Manhal privet school - Abu Dhabi, UAE 2010

ADDITIONAL INFORMATION

Skills / Qualifications:

•High interest in continues learning.

•Exceptional customer service.

•Flexible interested in any available shift.

•Hard working, self-motivated and flexible

•Punctual, reliable, accountable, outstanding record of attendance.

•Professional attitude.

•Accurately counts drugs.

•Having CPR and CPI

•Speak two languages Arabic and English

•Ability to work efficiently and accurately in a fast-paced retail environment.

•Adhere to pharmacy safety policies and procedures

•Keeping the shop floor clean and tidy always.

•Friendly personality and able to engage customers.

•Willing to learn

•Positive attitude.

•Confident and articulate

Contact this candidate