Customer Service Manager
Resume:
OBJECTIVE To obtain a challenging position that utilizes my accounting, technical, mechanical and
support services experience.
PROFILE
Ability to direct visions and complex projects from conceptual to fully operational status.
Goal-driven individual with exceptional bilingual communication skills in English and Spanish.
Organized, highly self-motivated, and detail-oriented problem solver. EXPERIENCE & ACCOMPLISHMENTS
Experience effectively managing, developing and operating financial management processes, management internal control programs and personnel actions.
Established value added programming, events and facilities, meeting the specific needs of Soldiers and their Families, through coordination with the Command Group and key Family and MWR Leadership.
Developed, planed, managed and successfully launched the first baseball program at Ft. Hunter Liggett with participation of over 60 youth while staying under budget for this program.
Maintained the ongoing of King City’s Stangs Youth Football as the standing President through the Monterey Bay Youth Football League.
EMPLOYMENT:
Mobile/Shop Harvest Mechanic: Fresh Farms (Mar 2015-Nov 2016) King City, CA 93930 and Yuma, AZ 85365
Carlos Camacho,
Supervisor: 831-***-****
Maintained, repaired and performed preventative maintenance on an assortment of diversified Harvest Machinery, Pressure Washers, and Pesticide Pumps.
Maintained an impeccable safety record though maintaining all precautionary measures and adhering to all standard operating procedures.
Accounting Technician: Financial Management Division (Mar 2012-Sep 2014) Family and Morale, Welfare & Recreation, USAG Ft. Hunter Liggett, Jolon, CA 93928 Marry Stringfield, Rick Bosch,
FMWR Financial Manager/ NAF Support Service Manager FMWR CHIEF Community Rec. & Business, FHL
Process all time sheets and payroll with 0 errors for the Directorate of Family and MWR through the TLMS system bi-weekly.
Initiate and process all personnel actions (PA’s) for the Directorate of Family and MWR to include inputting all PA’s into the Defense Civilian Personnel Data System (DCPDS) database, coordinates with regional Civilian Personnel Advisory Center (CPAC), manages personnel files and on-boards all new employees.
Processes all Daily Activity Reports for Child Youth and School Services and Business Operations Divisions.
Prepare and make all deposits for the Directorate of Family and MWR.
Trained and assisted managers in multiple financial and personnel matters through individual coaching. Supply Tech/Maintenance Manager Child Youth and School Services (CYSS) Division
(Jan 11-Mar 12)
Family and Morale, Welfare & Recreation, USAG Ft. Hunter Liggett, Jolon, CA 93928 Susan Lana
Family and MWR, CHIEF Child Youth and School Services
Planned, organized and executed an assortment of diversified events and programs for the CYSS Division: Month of the Military Child, Youth Sports, and Summer Camp. Jesus A. Portugal
1380 Cambridge Ave
King City, CA 93930
Email: acz7gc@r.postjobfree.com
Conducted regular inventory, prepared all purchase requests and made all purchases for the Division as the sole Government Purchase Card (GPC) holder.
Played a lead role in the planning, design, development, implementation and opening of the Teen Center at Ft. Hunter Liggett. Assisted in policy development and enhancement by actively working with the CYSS Chief, managers and staff.
Sales Consultant (Oct 2009-Oct 2010)
Paso Robles Ford, Paso Robles, CA 93446
Keven Pryor
Sales Manager
Dedicated professional customer service with excellent communication skills.
Ensured customers unique needs were met through actively matching and maintaining an assortment of specific inventory items.
Processed 7-8 sales on average monthly prepared financial paperwork, registration and maintained detailed files and databases for each sales transaction.
Heavy Mobile & Equipment Mechanic (Aug 2006- Sep 2009) Office of Public Works, M.T.F US Army Reserve, Ft. Hunter Liggett, Jolon, CA 93928 Gary Daly
Supervisor
Conducted, facilitated and designed hands on practical trainings for Soldiers pertaining to vehicle maintenance and services.
Maintained, repaired and performed preventative maintenance on an assortment of diversified military and tactical vehicles.
Coordinated and executed major repairs to include disassembly and reassembly of motors, transitions and drive trains.
Maintained an impeccable safety record though maintaining all precautionary measures and adhering to all standard operating procedures.
EDUCATION
King City High School, King City, CA
- Diploma Received
- General Education Program
APPLICABLE TRAINING:
MWR Applied Financial Planning-Breakeven Analysis American Red Cross First Aid
Financial Planning-Forecasting American Red Cross Infant/Child CPR
Financial Planning-Statement Analysis SA Travel Card Training
Operation Excellence Customer Service Training
CERTIFICATIONS:
Bendix Air Brake System (2009) Class A License REFERENCES:
1. Marcelino Felix-Key Energy San Ardo, CA: Crew Leader Cell: 831-***-****
2. Keven Pryor-Paso Robles Ford, Paso Robles, CA: Sales Manager Cell: 805-***-****
3. Yamilet Barcenas-Monterey County Office of Education: Teacher Cell: 858-***-****
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