Sales Customer Service
Resume:
Cierra Aranya
**** ********** ******** **., ******** Oh 43219
************@*****.***
Professional Profile
Summary:
UNRIVALED CLIENT SERVICE. ADVANCED MORTGAGE EXPERTISE. SUPERIOR WORK ETHIC.
Senior Sales and Banking professional with 10 years plus background in originating and processing loans and 5 years in Banking. A driven finance professional with demonstrated track records of maximizing customer service opportunities and consistently exceeding performance goals. Well-versed in Conventional, Jumbo and Portfolio loans, Alt A, A paper, government, non-prime, hard money, and commercial products. Vast knowledge of banking products such as checking, savings, credit cards, Personal Credit lines, vehicles loans, and money market accounts. I have demonstrated ability to handle high confidential personal and financial information in a sensitive manner. Accomplished in identifying and capturing opportunities to accelerate expansion and improve profit contribution. Adapt well at working in a fast paced environments, employing strong organized skills with attention to detail. I am Bilingual in English, Thia, and Laotion.
Objective:
Desire a Financial position that will provide a challenging opportunity to significantly contribute to a company’s growth and profitability.
Summary of Qualifications
Skills:
Ability to work well with others inside and outside the organization. Able to communicate well with persons inside and outside the organization and to solve any problems and make decisions.
Ability to gather and process information efficiently and to learn quickly. Very self-motivated and have the ability to work with little or no supervision
Leadership:
Strong leadership and motivator of others. Self-directed and self-motivated with the ability to achieve maximum potential.
Professional Experience
Wes Banco 2016- Current
Retail Mortgage Loan officer: Responsible for helping customers to achieve their mortgage financing goals. Consult with customer on their financing options, recommending appropriate loan products and obtaining permanent single family mortgage loans, home equity loans and lines of credit through the Bank. In this process, responsible for ensuring each loan meets quality and marketability requirements within the policies and guidelines. • Meet with customers by phone or in person to recommend loan products and other services that are in the best interest of the customer, given the customer’s financial status, goals, needs, etc. Maintain and build relationships with Realtors, Builders, and business partners within the bank.
Huntington National Bank 2011-Dec 2015
Mortgage Loan Officer: Consulted current bank clients and new clients on refinancing their current mortgage and new home purchases. Originated loans and collected needed documents to process loans. Pre-qualified loan applications for new home purchases. Crossed sale Personal lines of credit and originated applications. Renewed personal lines of credit for current bank customers. Helped processors processed loans in pipeline as needed. Managed a pipeline of 30 plus loans and created new business every day.
Client Relationship Sales Specialist: Consulted current Bank customers on renewing their Personal Lines of Credit and new sales of PCL, consulted on new Mortgage products or refinance of their current Mortgage, Sales of new credit cards and balance transfers, opened new checking, savings, and money market accounts, cross sales of insurance products. Researched bank customers to see what products are best for their current situations. Outbound and inbound Sales calls.
Aranya Investment LLC, Columbus OH 2010-2011
Client Relationship: Built relationships with small new upcoming business looking for capital to start or expand their business. Meet with new clients on a regular basis to go over their needs for their projects. Reviewed business plans and granted capital to worthy clients with proven records of sales and profits.
Moving Movers LTD., Columbus OH 2009– 2011
Marketing: Volunteer working for a small moving business. Prepared and organized paperwork for the office, finding new and innovative marketing ideas and advertising the company to gain new clients. Booking new jobs and maintaining inventory sheets.
Oxford Lending Group LLC, Columbus OH 2005-2008
Mortgage Consultant: Consult with clients seeking to refinance or purchase single family homes and commercial properties and help customers determine the best loan product for their budget. Provide expert consultation and aggressively sell mortgage products. Pre-qualify / pre-approve loans, evaluate applications, and review credit history to determine loan risk. Monitor loans carefully from initiation to closing; watch pipeline to track deals in progress. Ensure collection of all pertinent information and 100% application completion through frequent client call backs.
Mortgage One- Loan Officer -Columbus Ohio 2004-2005
Apex Mortgage- Mortgage Loan Officer- Columbus Ohio 2002-2004
Mortgage One- Mortgage Loan Officer- Columbus Ohio 2000-2002
CREDENTIALS: Dienza High School 1991-1994, OSU 1994-1997, Dale Carnegie: Effective Communication, Robert Kiyosaki: Where to Invest your money, Mortgage Training: Sales & Products. Real Estate: Hondros College 1998, Securites and Insurance: Hondros College 2009.
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